https://www.duolingo.com/MaggieToo

Lost password

A student's mother informed me that they had lost her password; as teacher, would I be able find it and send it to them?

September 2, 2015

3 Comments


https://www.duolingo.com/Usagiboy7
Mod
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Once they sign out, there is a lost password recovery option near the log in. Have they tried using that yet?

September 2, 2015

https://www.duolingo.com/vivisaurus
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Hi! They can select that they forgot their password when signing in. We will send instructions to the email associated with the account, so if it is the teacher's email you can help, but if the student signed up with their own email, they will have to check their inbox. Let us know if it works! :]

September 4, 2015

https://www.duolingo.com/MaggieToo

Thank you. I will ask if they have seen the option Usagiboy7 gave.

September 4, 2015
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