https://www.duolingo.com/CaitlinMcG8

How to contact for help

My account seems to have been reset and I've lost all my progress, lingots, and rewards bought with lingots. I can't find how to contact customer service or IT or whoever I need to talk to. I'm in multiple languages (and have lost all of them).

September 24, 2015

40 Comments


https://www.duolingo.com/RalphPerry2

It's almost inconceivable that a provider of business-to-consumer software doesn't have a customer/technical support organization to speak of. They are very wrong to think that they can provide adequate support with just FAQs and a (completely unstructured) discussion board. I even checked out their wiki, and it has no useful content at all. My advice is not to waste much time or effort learning how to use this product, because I don't think they'll be around very long. It's a substandard product that has much more market share than it deserves, and that's a very inviting target for a company that knows how to compete in consumer software markets.

February 2, 2018

https://www.duolingo.com/remoonline

Are you logged in with the same credentials? It's possible you may have accidentally created a new account.

If you go to the below link, you can even check the account creation date.
https://www.duolingo.com/settings/profile

September 25, 2015

https://www.duolingo.com/CaitlinMcG8

Thank you all for the responses--I did change email accounts recently, but on checking my Duolingo profile it still says it was created nearly a year ago.

I'm sending a bug report. Thank you for the links!

September 25, 2015

https://www.duolingo.com/catherineschipul

I finally "abandoned ship" and restarted my French at level 0 and, since I am retired and have time, I have worked myself back to level 17 in French . I have temporarily abandoned both Italian and Spanish. I have made it to level 2 in translation (down from level 4 from my earlier days). It is all very frustrating, especially since Duo itself can be so enjoyable. It has taken me 35 straight days to get where I am now. On the bright side, it was a good review! On the dark side, I worry about losing all my work with no help at hand.

December 27, 2015

https://www.duolingo.com/catherineschipul

I forgot to mention that I sent a screen shot showing my levels of progress, but that didn't help either.

December 27, 2015

https://www.duolingo.com/Hvard60942

Hi, I’m learning Portuguese with Duolingo. I have reached Phrases and I cannot get further because of a glitch. I reach a point where I’m asked to translate “de nada”.. witch means You are welcome! I have tried numerous times, writing exactly what the correction tells me but it tells me I’m wrong over and over again. I have payed money for the + version and I have lost my strike because of this also. Please help me out Kind regards frustrated

January 29, 2018

https://www.duolingo.com/pentaan
February 2, 2018

https://www.duolingo.com/tinkertiger

Duolingo wants me to create a "Profile" but when I put in my email address and password as requested it just says it's already taken. Well, of course it is, by me! Anyway the result is I can't do any more lessons as it apparently won't let me till I've got this "profile"

June 23, 2018

https://www.duolingo.com/Lynneg5

I am working in the French course and when the word heart is asked for I cannot squeeze the o and e together so I cannot get it right

September 25, 2018

https://www.duolingo.com/Harriette999

Check if you can switch to a French Keyboard on your computer.

March 10, 2019

https://www.duolingo.com/EpicPowerHero

You might have accidentally reset your account. There is a way to do that. I can't help you though. I'm no expert, and I just started duolingo a little over a month ago.

September 24, 2015

https://www.duolingo.com/ejlis79

hello. i also want to make contact with customer service, but it seems there is no such thing on Duolingo. I wander why new words pop up in the rehearsal sets before given the opportunity to learn them? Usually new words are being introduced along with a visual image , but not always.

September 25, 2015

https://www.duolingo.com/catherineschipul

I am having the same problem but I think it is my own fault. I have been registered with two emails and requested a changed password with the defunct email registration. Today I seem to have a record of some of my transllations but I am at level 0 instead of very close to level 4. I have requested help but I really want to get back before I lose my 220 + day streak!

September 25, 2015

https://www.duolingo.com/CrimsonRegret

I am lucky to not have this happen to me, but I too think having some way to ACTUALLY contact someone when help/assistance is needed would be great! Why is this not a thing? What if I have something to say/ask that isn't a bug to report?

September 28, 2015

https://www.duolingo.com/BigTexD

Screen freezes 3/4 of the way into a lesson. Happened on my desk top today (hard wired to internet) and yesterday on my iPad (WiFi). Could imagine WiFi got a weak signal - but not my desk top. Nothing worked short of hitting 'quit', which was not my preferred option. Anyone else had this problem?

October 1, 2015

https://www.duolingo.com/catherineschipul

I checked again this morning by means of email to the Duo site to see if any help had arrived for me, but Duo still wants me to restart at level 0 and they were showing me those frustrating heart things that I have never had on my account and certainly don't want on my account. I couldn't deal with them. Since I love Duo and have recommended it to scores of people, I really want to get back.

October 1, 2015

https://www.duolingo.com/janet381521

Yes! The same problem. Have you resolved it? I have changed my password.

May 2, 2016

https://www.duolingo.com/CaitlinMcG8

It's been a month and I still haven't gotten anything back from the bug report I sent. I'm going to send another one but I don't know what to do after that, since there's so little chance of an actual person seeing it and responding.

November 3, 2015

https://www.duolingo.com/meligira

The same happened to me!! I'm trying to see how to solve it. If you did, please let me know how! Thanks.

December 27, 2015

https://www.duolingo.com/janet381521

I have a technical problem. I have lost access to the course. It froze on the desk top and disappeared visa the web site. I am not very technically competent.

May 2, 2016

https://www.duolingo.com/CraigMarte2

I need help my dulingo is not logging my progress.? How do i get help.?

April 28, 2017

https://www.duolingo.com/GerhardSch15

I by no means change the site language: It says that it is in English but in reality it is in Arabic which means that there is no orientation possible.

User:GerhardSch15

September 11, 2017

https://www.duolingo.com/Norman570214

point of principle. I lost my 50 day streak, why? I went to the site on Thursady, albeit for 15 minutes, not my usual hour. Please explain.

September 28, 2018

https://www.duolingo.com/PrebenPer

My account seems to have been reset and I've lost all my progress, lingots. I can't find how to contact customer service or IT or whoever I need to talk to.

October 19, 2018

https://www.duolingo.com/PrebenPer

My account seems to have been reset and I've lost all my progress, lingots, Wednesday this week is on zero and that is wrong because i have done my "job" this day.
I can't find how to contact customer service or IT or whoever I need to talk to.

October 19, 2018

https://www.duolingo.com/CarmenCenteno3

Hi I am a teacher and I am creating tiny cards for my students but I need to add the pronunciation on the back since I am a native and there is specific vocabulary they need to learn how do I do this? Thanks

December 13, 2018

https://www.duolingo.com/RaulTorres981789

I cannot type my answers in Russian since I do not have Russian letters on my computer. I've tried to answer them phonetically, proving that I know the answer, but they're considered incorrect. Therefore, why not have multiple choice answers in the Russian language, proving that you not only understand the question, but you can also read the language.

December 31, 2018

https://www.duolingo.com/GrantHanna

I am having trouble with the Chinese voice, it is silent. I’m told my email address is already taken. Yes!! I took it first on my iPhone and then when I used my iPad I was told my email was already taken. Please stop this bureaucratic stupidity.

February 11, 2019

https://www.duolingo.com/GrantHanna

There are still problems with my Duolingo. 1. There is no Chinese voice. 2. My email is granthannan@yahoo.co.uk. My new password is. meigle2510. I used my wife’s email when I was told that my email was aleady taken, that is hannanpeta@gmail.com. 3. I am again locked out of Duolingo. Could someone please straighten this out?

February 11, 2019

https://www.duolingo.com/ElkieP

Me too.

Also cannot get umlauts and other symbols.

March 3, 2019

https://www.duolingo.com/z4spYaOz

How can I find more advanced exercises after Crown

March 5, 2019

https://www.duolingo.com/Pappi123

I got the 7 day free trial thing, and chose to pay 6.99 a month after that but apparently today duolingo tried to charge me $83 for a year, i cant call them cause their number seems to either be fake or not working, what the hell do i do

March 28, 2019

https://www.duolingo.com/Harriette999

Email them: support@duolingo.com

or - get your credit card to cancel the charge - tell them you did not authorize it.

March 28, 2019

https://www.duolingo.com/Terri464715

When I do duo on the phone I am told “you’re session has expired” and I am unable to continue to do lessons

April 24, 2019

https://www.duolingo.com/JohnJamesM19

I've spent some time trying to find any link to Duolingo support and all I've ever found are blind alleys leading to this forum. I was simply trying to find a way to connect with my French wife who uses this to learn English. She introduced me to Duolingo to learn French and I paid up for a year around 5 months ago. I find her incredibly useful over some questions I have over learning so it seemed natural to try to connect with her over the forum. Wow, was I wrong! As we could not find any instruction and the only links are for this forum I simply tried typing 'connect' along with what we believed to be her username and received, certainly forthright if not rude responses from other users who were not associated with anything like her username. I tried to clarify what I was trying to do in response and gave up for the night. I have now been astonished to find mail from a ‘no-reply@duolingo’ moderator with the content below. Hi, Welcome to Duolingo! I'm a moderator and unfortunately I had to delete a recent comment of yours. Please take a look at the guidelines (https://www.duolingo.com/guidelines) and remember that the public forums are not for casual conversation; we need to stay on topic in them so that they remain uncluttered and useful for all learners. Thanks, and happy learning! Why ‘no-reply’? I have spent more time again trying to communicate the simple things above and all routes come here. Lets hope the ‘moderator’ may return in kind?

April 30, 2019

https://www.duolingo.com/Harriette999

did you try 'support@duolingo.com'? Do not include ' ' .

April 30, 2019

https://www.duolingo.com/MAGALIARRA

Hello John, be free to ask any questions you have about your french learning. Have a nice afternoon.

June 2, 2019

https://www.duolingo.com/MargLam3

Hi, this is. Marg Lam. I have doctor doing my lessons faithfully, after I was offline for twelve days. I did my lessons last night and now duo won't let me stay on the lesson, it keeps kicking me off. Please help. Thanks

May 7, 2019

https://www.duolingo.com/Briana_17

6/20/2019 Why are the lingots not always accounted for? Usually the gems are applied once reaching the day's goal or when completing all levels of a lesson but the extra gems earned from watching ads are not applied. Today's issue is slightly different - no gem was applied, not for completing today's goal nor watching the ad. I ended yesterday/ started today w/ 299 gems, I received two lingots for completing the goal && one lingot for watching an ad but I'm still at 299 lingots.

June 20, 2019
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