Skill not showing as complete?

One of my students has competed all 4/4 lessons of Basics 2 (even doing the last lesson twice!), but the skill has not become gold, nor has it shown up on my dashboard with a green check mark.

Has anyone else had a similar issue?

What can be done about this?

September 24, 2015


Hello MrsDeMonner! Can you give us more details? Was the student in offline mode? If this doesn't update, please send the username to us at and we'll look into this specific case.

September 25, 2015

I did not know there was such a thing as offline mode- how would he know? And how would he get back to online mode if he were?

September 25, 2015

We do ( ), but it should automatically reconnect once he connects his device to the internet. But that may not have been the issue. We may need to check his case specifically and investigate why he didn't unlock the next skill.

September 26, 2015

I emailed some information Friday night- I hope this can be resolved soon!

September 27, 2015

Still not resolved? I am worried that my student will become significantly behind in his learning due to this issue. He needs to have the next skills opened up so he can complete plurals in order to keep up with the class.

October 1, 2015
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