Lost my streak for no reason :(

Hello dear people. Today I have lost my streak for an unknown reason !

I have been using Duolingo for quite awhile now (166 days + 43 that vanished as well)

Last time that I have lost my streak was because I have purchased the "Double or nothing" power-up on my PC and used only the App (on my iPhone) for those 7 days. I've purchased the Double or Nothing power-up before it was available on the App...

But this time I haven't done anything at all ! I've opened the App and noticed it says 0 Days Streak, I've quickly checked to see if I have missed a day (despite that I was completely positive that I've finished my goal yesterday) The fact is that I have made the goal ! and I've checked the weekly streak graph and each day's goal has been accomplished.

I've took a screen shot to prove it if someone needs it.

Could someone please help me out here and explain to me why is it happening and if there could be a way to get my streak back ?

Best regards. Yotam.

October 4, 2015


I can't put your streak back because I don't have the tools. But here are some lingots for a streak freeze. Always good to have those equipped.

October 4, 2015

I have seen before that admins have the ability to restore streaks in case there was really a bug in the system, how can one contact an admin for assistance?

October 4, 2015

Thank you ! I appreciate your kindness :)

October 5, 2015

I feel your disappointment, Yotam! I just lost a 92- or 93-day streak Saturday, and complained to a moderator today on "troubleshooting," since I could not find any other way. Before that, I lost a 39-day streak, I think, but it was partly my fault. I started my lesson at about 11:30 one night, and that should have been enough time, but my microphone "froze up" and wouldn't let me speak, nor would it let me go forward or even turn off the sound. At that time I ONLY used my cell phone app. Finally I had to turn off the phone to close the app, and lost the days. It makes me get discouraged and lose my motivation and happiness with the program.

October 5, 2015

hey.. thank you for your kind words ! really sorry for your streak too ! hope someone would be able to assist us :\

October 7, 2015
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