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Progress not saving

I have many students who are completing lessons daily but for some reason when they log in the next day their progress is gone. Can anyone explain why this is happening. It's very frustrating for my students.


November 16, 2015

1 Comment


Hi! This should not be happening. Can you give use more details? As many as possible, so we can investigate (but please do not share personal info in the forum). What kind of lessons are they doing? How are they getting points? Are they on the website or apps (iOS or android)? Are they doing the lessons online or offline? Do they have their own accounts? Are they signed in to their account? Can this be reproduced (meaning, can someone else do this on purpose with the same result)? Please let us know more so we can help. :]

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