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https://www.duolingo.com/britainlu

Lost all the days streak all of sudden! Could someone at Duolingo HELP ME? Many thanks in advance.

I have a consecutive duolingo Swedish study for 41 days and have been very cautious about keeping everyday study to avoid losing my accumulated study streak ( I once lost all my days of streak accidentally and therefore very cautious everafter)

However, when I started my computer this morning in Stockholm, Duolingo still showed that I'm on my 41 days streak. But just now around 9:00 PM Stockholm time, when I wanted to start my study today. The system showed all my days streak had been gone, I had to start over again from Zero. What a frustration! I don't even know why. I was out of town for the past two days, but studied on the way with my Android cellphone . The cellphone also uses Stockholm time. After I found all my streak days of study gone, I immediately checked my cellphone ( I only have one account used both by my computer and cellphone) My cellphone showed "I'm on my 41 days streak". Just when I thought it might be some synchronization issue with my account via different gadgets. I refreshed the duolingo web page on my cellphone, and all the days were gone this time.

Could someone working at Duolingo help me retrieve all my days of streak? Up to today, this week I have got 250 XP (my goal is 50XP per day).

Many thanks in advance!!

Best wishes and Happy New Year to All!

britainlu

2 years ago

6 Comments


https://www.duolingo.com/sandeepa2
sandeepa2
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Hi Britainlu.

Sorry to hear that you lost your 41 days streak even though you had practiced each day .

You have mentioned that your goal is 50 XP per day. Did you reach the 50 XP goal on the android phone when you were out of town. if you did not reach the set goal, then the day streak will be reset to 0.

If I may suggest, you can purchase a streak freeze at https://www.duolingo.com/show_store . Its about 10 or 15 lingots and will help avoid losing your streak if for some reason you are unable to practice for one day.

Wish you all the best.

Regards Sandeep

2 years ago

https://www.duolingo.com/britainlu

Hi Sandeep,

Appreciated for your kind suggestion on purchasing steak freeze. I once used it, but thought I may not need that on this trip. I reached my set goal on my android phone when I was out of town. That's why I said my cellphone once showed "I'm on my 41 days streak".

Anyway, many thanks for your kind feedback.

Best, britainlu

2 years ago

https://www.duolingo.com/JoshMcSher
JoshMcSher
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Have you tried connecting your phone to wifi and going on Duo? If it connects it should tell the computer that you indeed have continued your streak. This often occurs to me when I do my Duo on my computer, my iPad will then tell me that I didn't do it the past few days when actually I have.

2 years ago

https://www.duolingo.com/britainlu

Many thanks for your kind feedback! I just used mobile data to do the Duo since I was then travelling by car yesterday. Since this might be a bug and it happened to you too, I wonder whether Duo IT guys will try to fix it. Tack så mycket!

2 years ago

https://www.duolingo.com/Ambigatus
Ambigatus
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It sucks but it happens... I lost my approx swedish 300 streak this year, ironically during our vacation in Sweden :) I lowered the required exp to ten thereafter, just another insurance. Just restart mate, you'll be there soon enough again and it's an extra stimulation to get the exercices going again.

Here, have an extra lingot for your streak freeze :)

Lycka till!

2 years ago

https://www.duolingo.com/britainlu

Many thanks for your encouragement and that really helps a lot. Sorry to hear that you lost your 300 days streak, it must be an awful experience.I will restart the study and keep moving. BIG THANKS!

2 years ago