https://www.duolingo.com/profile/JenGresham

Having trouble with streak again

I was having an issue where my streak was correctly shown on my home page as 14 days, thanks to streak continuation, but I was getting emails saying "Continue your 2 day streak" as if the streak continuation hadn't happened.

Now my streak appears frozen. It shows the check mark from yesterday, but today's bucket was empty. I completed a lesson and it didn't update the day.

December 13, 2013

7 Comments


https://www.duolingo.com/profile/bchan

This is your activity over the past couple days:

  • 2013-12-13 13:21:06 · comment
  • 2013-12-13 13:17:10 · es lesson
  • 2013-12-13 00:08:23 · es practice
  • 2013-12-13 00:02:55 · es lesson
  • 2013-12-11 23:59:25 · es lesson
  • 2013-12-11 23:47:36 · es practice

On 12/9, you purchased a streak freeze which was consumed on 12/12, where you had no activity. When your streak freeze is used, your streak is not increased but simply maintained. Perhaps you thought that your activity on on 12/11 at 23:59:25 or your activity on 12/13 at 00:02:55 were for yesterday, but they in fact counted for today - which is why the check mark is there for today (activity such as a lesson is counted when it is completed, not started). Please note that your timezone is set to +0, Europe/London. If you changed timezones since creating your account, this could explain why you're seeing a discrepancy.

December 13, 2013

https://www.duolingo.com/profile/JenGresham

How do you change the time zone setting while traveling?

December 31, 2013

https://www.duolingo.com/profile/energy52

I would also love to know the answer to this question. People seem to have been asking Duolingo about it for ages on these discussion pages. But whenever it's mentioned Duolingo support goes quiet.

Does anyone know the answer?

And if it's not currently possible for a user to control their own time zone, then why can't Duolingo add this as a feature?

Come on Duolingo - listen to the requests of your jet setting users!

January 16, 2014

https://www.duolingo.com/profile/JenGresham

I ended up asking again, and the answer is: you can't change your timezone. Because I wanted to keep my streak, I simply made sure to make the time difference work, but when we move this summer, it's going to be a real problem. I'll either have to keep to a time zone 8 hours away, give up my interest in my streak, or start a new account in the new time zone. Makes me a bit sad, as I don't think any of those options are ideal.

January 16, 2014

https://www.duolingo.com/profile/energy52

That's interesting to know. So it's not like they don't keep track of people's time zones, they just won't let us change our own?

It would be great to actually hear an explanation from someone in Duolingo about this. It just seems like such a simple feature to add. If you search on these discussion boards, the first complaints about this start over a year ago. So it's not like they haven't had time to think about it and change it.

While it feels strange to be complaining about what is a great free product, Duolingo's lack of support on this issue is really turning me off. Now that I've finished the skill tree in my priority language, I'm going to focus my time on other great language sites like Babbel and Memrise.

January 16, 2014

https://www.duolingo.com/profile/davidalso

Did you ever find a solution to this? I was surprised to find my streak freeze consumed at 10:20 Mountain Time tonight while I'm visiting my family (I'm normally in Pittsburgh). I tried changing my city, but that didn't seem to affect anything.

November 25, 2014

https://www.duolingo.com/profile/JenGresham

Ok, thanks. Yes, I'm traveling outside of Europe, so it's probably just an error on my part in terms of time zones.

December 13, 2013
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