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https://www.duolingo.com/profile/Madamedebyser

Retrieving passwords?

I am a teacher with 4 classes. Today, several students forgot their passwords and tried to retrieve them. No email was sent to reset their passwords. Please advise!

January 7, 2016

6 Comments


https://www.duolingo.com/profile/vivisaurus

Hello! Please make sure it is not going to the spam folder, or gmail's "social" tab. Do you know what email providers they are using, and if they used a valid email address when signing up?


https://www.duolingo.com/profile/Madamedebyser

It's odd because they are all using their gmail accounts. We looked in spam, but there was nothing there. This is a problem!


https://www.duolingo.com/profile/vivisaurus

Have them look at their social tab (this is a gmail thing and I've heard that sometimes Duolingo email goes there):

Also, have them use the gmail search bar to find the email.

If it still doesn't work, please let me know and you can email in a couple of usernames so we can investigate further.


https://www.duolingo.com/profile/Madamedebyser

We have tried, but there is no email from Duolingo at all. Not in spam, social, or when we use the search bar. How can I email you some of the usernames? Thank you for your help.


https://www.duolingo.com/profile/vivisaurus

Email us at teachers@duolingo.com and we'll take a look. Send us their usernames and emails and we'll see if that matches what we have here. :]


https://www.duolingo.com/profile/Madamedebyser

The students ended up starting over. Luckily, they had only logged on once before. This is a lesson for them to remember their information!

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