https://www.duolingo.com/filipmc

Error reporting page not working?

I just saw it highlight the wrong word, in my wrong answer.

I tried to report the bug, to be helpful, but the documented error reporting page appears to be broken.

https://support.duolingo.com/hc/en-us/requests/new

I filled out the fields and pushed Submit, and it went to a completely blank page.

Also, the "Add file" area for attaching a screenshot seems to not function at all. I made a screenshot where the bug is visible, but the attachments seemed broken, and then the Submit also seems broken.

Anyone know any appropriate steps for this?

January 18, 2016

6 Comments


https://www.duolingo.com/Usagiboy7

Hi, could you post this to the Troubleshooting forum? Just edit your post, then click the forum selection drop down menu and choose Troubleshooting.

January 18, 2016

https://www.duolingo.com/filipmc

Ok, that is weird. I can edit it and move it to Troubleshooting, but when I first posted it, there was no choice for Troubleshooting.

I just went back and double-checked, and when making a post, there is no choice for Troubleshooting. Is that another bug? Not that I am looking to report any more bugs, what with the bug reporting system itself apparently being so buggy....

January 18, 2016

[deactivated user]

    Make sure you are subscribed to Troubleshooting. Just go click "Edit", right by your subscriptions, and just scroll down till you see troubleshooting. That may be the problem

    January 18, 2016

    https://www.duolingo.com/filipmc

    Troubleshooting was listed there, but I was not subscribed to it. Great call!

    January 18, 2016

    https://www.duolingo.com/CodyORB

    Also, I recommend actually going to the bottom-left of the lesson and clicking "Report" instead the one you showed, the link you gave me is for Duolingo in general, not any of the courses.

    January 18, 2016

    https://www.duolingo.com/filipmc

    Yes, this bug is not for any of the courses, but for duoLingo in general.

    January 19, 2016
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