https://www.duolingo.com/profile/ohhhlive

What happened to my account?!?! Help me please!!!

My Spanish was at level 11. My French was at level 10. I even learned a lesson this morning. But when I opened the site again, Pooooo, everything's gone?! 0 level, 0 point, 0 words learned, all that left is a tutorial screen. That means I have to start over? NO WAYYY!!! All that I've done within the past 8 months wasted. It's a nightmare!? I swear I haven't done anything in the settings. I didn't delete those 2 languages for sure!!! Help me please!!! X_X

December 24, 2013

16 Comments


https://www.duolingo.com/profile/Luis

According to our logs, you, or somebody with access to your account, reset your language progress.

December 24, 2013

https://www.duolingo.com/profile/ohhhlive

Oh dear! So that means it's not a bug!? I'm trying hard to figure out who could access to my account and have done this to me!!! ( *`ω´) Anyway, is there any way to get my progress back please? PLEASE! S'IL VOUS PLAÎT ! ¡¡¡POR FAVOR!!! I don't want to start over! I don't want to quit Duolingo either. :(((

December 25, 2013

https://www.duolingo.com/profile/Luis

Unfortunately there is no way to get it back. I recommend trying to test out.

December 25, 2013

https://www.duolingo.com/profile/Luis

We'll take a look.

December 24, 2013

https://www.duolingo.com/profile/ohhhlive

Thank you for your time! :D

December 25, 2013

https://www.duolingo.com/profile/3wereld

Have you tried logging out and back in again?

December 24, 2013

https://www.duolingo.com/profile/ohhhlive

Yes... I've tried thousands of times. I've already logged in on every device I have, my laptop, my phone, even on my roommate's PC. Trouble remains.

December 24, 2013

https://www.duolingo.com/profile/3wereld

That is really weird, report it to the staff i would say

December 24, 2013

https://www.duolingo.com/profile/ConnieRussell

Why am I not getting duolingo in my email anymore? I was on my 4th or 5th day, and was doing well.

January 5, 2014

https://www.duolingo.com/profile/joaninns

What has happened to my account, I had 50% fluency and a 70+ day streak and it has all disappeared why???

October 14, 2015

https://www.duolingo.com/profile/richanddon

All sorted now thank you very much.

October 14, 2015

https://www.duolingo.com/profile/Kathy980739

The same thing happened to me today. So aggravating after a year of building up.

December 16, 2017

https://www.duolingo.com/profile/Lucy1983b

my level in spanish was 51 percent i didn't have the computer for a few days and now i have nothing

November 27, 2015

https://www.duolingo.com/profile/Mina657299

I was on level 10, and now I've been sent back to basics. I don't have the patience to redo 9 months of work. How do I fix this?

May 15, 2018

https://www.duolingo.com/profile/pentaan

Your "Italian level 10" is still visible in this comment and on your profile page https://www.duolingo.com/Mina657299 if you set your browser in "desktop mode"
Your next lesson is in skill "Adverbs" lesson number 4,

May 15, 2018

https://www.duolingo.com/profile/JudyDavis15

This is twice I’ve paid and lost it . It’s a scam

December 28, 2018
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