https://www.duolingo.com/profile/PysznaPapryka

Mail for rejected "My answer should be accepted". report.

Good day.

When I ask for accepting my answer, I only get mails when it is accepted. Can you also send mails when report is rejected? Then I will know if it's not accepted or not yet decided. Also, for some errors in translated sentences there are hints for what error was made. I guess that those hints come from rejected reports. If it is true, can you include hint in message about rejected report?

Edit: I don't ask about commenting every single report why it is wrong. Just mailing note, when it is created (Sometimes it is, like @jrikhal tell below.)

February 18, 2016

11 Comments


https://www.duolingo.com/profile/BastouXII

I know it's not what you're asking for, but sometimes, your proposed translation has been talked about in the discussion linked to the sentence and someone who knows both languages has explained why it is not accepted (or agree with the user and proposes to report it).

If it hasn't, you could write a comment with your proposed answer and see if someone tells you why it does/doesn't work.

I'm a contributor to one of the major courses here on Duolingo and you wouldn't believe the amount of user reports we receive daily. We're more than 10 contributors working on that course and we can't keep up with the flow of reports, we delete thousands of them everyday. If we had to explain why they're rejected in answer to every single one of them, there's no way we could make any improvement on the course, ever.

I'm not saying this is a bad idea, only that with the current tools we have, this would be very impractical. Maybe in the future, the Duolingo incubator will give us tools to automate some parts of the redundant actions we have to do over and over, like storing an explanation to a rejected answer and send it automatically every time it is reported again from another user, but until then, take advantage of the discussions.

I've discussed this in a stickied discussion some time ago, you may want to check it out.

February 18, 2016

https://www.duolingo.com/profile/PysznaPapryka

Yes, explaining every error in reported sentence is totally not what I ask for.

Just info like "wrong" or "We had no time to check" would make me happy.

If I am not sure, I do not report, but ask in discussion. The reason I ask for mail about rejected reports is that I sometimes do not get mail for obviously correct sentences like word reorder or synonyms.

The discussion You linked explaned me a reason for lack of some replies, eg. reports of some sentences rejected probably because of technical problems, like "1/3 is greater than 1/4" corrected to "3 is greater than 1".

Thank you for explaining.

February 18, 2016

https://www.duolingo.com/profile/n6zs
  • 1772

The expectation of getting an individual response based on being sure of your answer cannot possibly be validated. There are thousands of users who are just as "sure" that their incorrect answer must be accepted. This is often the case with very young students who do not have much experience with English or from persons who are not really strong in the English language who do not know the subtleties or English expressions, idioms or even grammar. DL cannot assess whether someone is a struggling beginner who does not speak English well or a university professor of English literature. If you need quick feedback, post a comment and wait for a response. As BastouXII has said, there are simply not enough moderators to provide for immediate one-on-one help. That is what the discussions are for.

February 18, 2016

https://www.duolingo.com/profile/PysznaPapryka

I don't ask about commenting every single report why it is wrong. Just mailing note, when it is created (Sometimes it is, like @jrikhal tell above.)

February 18, 2016

https://www.duolingo.com/profile/jrikhal

This would end up with Duo sending hundreds of thousands emails a day (given all the courses and all the wrong report that are received) and thus probably having Duolingo been considered as spam by many mail providers.
This is one reason I see why Duo will probably never do that. One other reason is that Duo don't want to send "negative" messages/feedbacks to users to not thwart them (not saying it's good or bad nor if more users would take it negatively than positively, just stating "philosophy").

About "message" on errors:

  • some (like "word missing"-like or some grammar-related ones for courses teaching IT, FR, EN, PT, DE and SP) are automatically generated by Duo so the user already saw them before reporting.
  • others are indeed manually defined by contributors when receiving the report (and will be displayed to future users). Those ones could indeed trigger a mail with said (less than 140 characters) "explanation" when they are defined. But, again, the "no negative feedback/message" rule...
February 18, 2016

https://www.duolingo.com/profile/iwc2ufan

Would it be more feasible if it were something a user had to opt into? I agree with the poster that it would be nice to know when the course creators disagreed, but I also realize that it would create so much e-mail and possibly discourage some if they got too many rejection e-mails. For those of us who contribute regularly and have had lots of positive already, it would be nice.

February 18, 2016

https://www.duolingo.com/profile/WildSage

"One other reason is that Duo don't want to send "negative" messages/feedbacks to users to not thwart them"

I take it this only applies to emails.

February 18, 2016

https://www.duolingo.com/profile/PysznaPapryka

I can't agree that mail with explaination is a negative feedback, especially no more than showing explaination during lesson.

February 18, 2016

https://www.duolingo.com/profile/n6zs
  • 1772

The vast majority of suggested answers are incorrect for more reasons than you could possibly imagine. It is not feasible to reply to each of them with an explanation to the individual who submitted it. Instead, comments are posted for everyone to read and brief instructive messages are inserted to give appropriate feedback if someone puts in the same (incorrect) answer.

February 18, 2016

https://www.duolingo.com/profile/WildSage

I wouldn't want that much email from Duo. It would be nice if a team has repeated requests for a certain answer if they make a note of it in the discussion sentence as to why they aren't adding it or why it is wrong.

February 18, 2016

https://www.duolingo.com/profile/PJMCD

Good day to you too. Yes, I think this would be most super.

February 18, 2016
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