Issue with a student logging in.

I have a student that can no longer log in. It keeps telling us that that student or account doesn't exist. What can I do? He had previously logged on enough to do 60 XP. He is listed on my Dashboard with the name and email that we are trying to log in with. So confused. How can he no longer exist?

February 19, 2016

1 Comment

Hi Kelly!

Can you please send an email to We like solving issues in the forum so that others with similar problems can find help, but when it comes to sharing personal information, we prefer that you send it via a private channel so we can look into it. Thanks! :]

PS Moving this to the Educator's forum

February 19, 2016
Learn a language in just 5 minutes a day. For free.