https://www.duolingo.com/Varenikje

Is it just me, or do I sometimes not get credit for a day of Duolingo?

I am about positive that I do Duolingo every day but sometimes it doesn't show. I just take care of that by buying a "streak freeze" but it is a little annoying that I think I AM doing every day and sometimes it just shows that the previous day has no Duolingo time. Does anyone else have this problem? Do you have any idea how to deal with that?

March 12, 2016

26 Comments


https://www.duolingo.com/tammythree

This happened to me when I was using the app. I found out that the app was telling me that I had reached my daily goal when I hadn't. Basically, I would get 10 points, and the app would say that was enough when I really needed 20. So, now I make sure I have at least 20 points and ignore what the app is telling me. I haven't had problems since.

March 13, 2016

https://www.duolingo.com/Varenikje

I wonder if that is the problem. I think you may be right about the number of points that I am getting vs the number that are required to achieve my goal. And also, yes, I am using the app and not the website all of the time, so I will make sure and do that too. Thank you for the help. Overall, I like the program and especially that it allows me to practice practice practice as I go. Again, thank you!

March 13, 2016

https://www.duolingo.com/Cleeent

I have not had that problem.

You need to make sure you are online when you get XP (at the end of the lesson).

March 13, 2016

https://www.duolingo.com/RyanOkushi

Do you use the app? If so, they're still working out glitches in it, and it doesn't always link to you online account correctly. Just stay off the app and try to use the website.

March 13, 2016

https://www.duolingo.com/EYF2003

that happened to me the other day it is just a glitch tell luis about it [he is on duolingo and he is in the top alltime disscusions]

March 12, 2016

https://www.duolingo.com/RyanOkushi

Yes, it is a good idea to talk to Admins, but not necessarily Luis, since he doesn't read messages. He gets too many of them, as you probably would with 18000 people following you.

March 13, 2016

https://www.duolingo.com/daKanga
Mod
  • 145

Hi everyone. For technical problems, it is best to check out the Troubleshooting forums. ie troubleshooting For more information on this.
It is best to check for others reporting something similar to what you are experiencing , and read and add your comments to an existing discussion before posting a new discussion.

Also discussion such as this should not be posted in the language forums - such as this one has in the Spanish forums. I will now speak with the OP and ask them to move this to the Trouble shooting forum.

Also - if you need to speak with a moderator about someone worrying you, you can find a list of some of the moderators here

Also other useful information here

March 13, 2016

https://www.duolingo.com/Varenikje

I know I am using Duolingo (a computery thing) but it gives me a brain freeze just thinking about consulting the "troubleshooting" area. I will see what using the program on my computer does for me vs using the app. Thank you for your input, though. I may need it if using the computer program rather than the app doesn't help.

March 13, 2016

https://www.duolingo.com/daKanga
Mod
  • 145

Do you know how to move a discussion from one forum to another ? This discussion should be moved from this "TOPIC: SPANISH" to trouble shooting.

To do this, if you edit your Original Post (OP) and at the top change the topic to trouble shooting.

March 13, 2016

https://www.duolingo.com/Varenikje

Oh, I figured it out. So this should now be under Troubleshooting. Thanks!

March 13, 2016

https://www.duolingo.com/Varenikje

At the top of this page there is the topic: SPANISH. How do I edit the original post? Sorry, I don't see that (and, it is probably right in front of my nose).

March 13, 2016

https://www.duolingo.com/EYF2003

who is admins?

March 13, 2016

https://www.duolingo.com/daKanga
Mod
  • 145

If you need to contact someone about an urgent problem and is related to another user, it is probably best to locate a moderator. You can check out here and that may assist you in locating one.
You can identify moderators - by the green ring around their "bio/avatar" picture. ( for example you can see one around my avatar ).

For general inquiries, it is well worth checking out the Help information.
You can find that if you go to your "Home" page and scroll down to the bottom, and you will see a light gray menu that includes a tab to "Help"
Click here and it will take you there.
There is lots of useful information here - that is well presented.

If your problem is of a technical nature, then it is best to checkout the troubleshooting forums.
If you go to the "Discussion" tab, you will notice on the right hand side "Your subscriptions" Under that is a symbol with a spanner and a screwdriver.
If you click on that it will take you to that forum.
If your native language is English, here is the link:
troubleshooting

The term "Admins" is an abbreviation for Administrators. There are two types of "administrators" in Duolingo - Staff, and the afore mentioned volunteer Moderators. Staff are a very small and very busy team of people, that manage and create the platform which allows Duolingo to run. However, as they are so busy, the structure of Duolingo encourages you to research information yourself, and if you have problems to check for information on the relevant forums, or ask a moderator. Moderators are people who volunteer their time, and skills, to help people learn languages and to assist in general queries.

March 13, 2016

https://www.duolingo.com/EYF2003

so that means you are one too

March 15, 2016

https://www.duolingo.com/daKanga
Mod
  • 145

Yes, I am a moderator. ;P
It is a pleasure to meet you EYF !

March 15, 2016

https://www.duolingo.com/RyanOkushi

Look at others' comments before you ask. Look above.

March 13, 2016

https://www.duolingo.com/psionpete

Did you meet your XP target for those days? It is not sufficient to just Do Duolingo every day, you have earn enough XP to meet your target. You can reduce this target to 1 XP per day to make it easier to achieve.

March 13, 2016

https://www.duolingo.com/Varenikje

This also is a possibility. I actually think my XP target for the day has changed from time to time. So, maybe...

March 14, 2016

https://www.duolingo.com/JimLeonard0

I just lost my streak, even though the chart shows 50 or more exp each day.

March 14, 2016

https://www.duolingo.com/Varenikje

Hmm... Someone suggested not using your smartphone with Duolingo, so I am going to try that. And I always leave the streak freeze thingie on, even though that doesn't seem necessary, but just to keep the streak going.

March 14, 2016

https://www.duolingo.com/Varenikje

I just thought I should mention that I no longer have this problem. If it says I didn't do a day, then it means that I didn't. I don't know if they did something to change this or what, but I no longer have that glitch occurring. Thank you for all of the help everyone!

May 22, 2016

https://www.duolingo.com/tammythree

Thanks for letting me know. It happened to me again about two months ago, so I had stopped looking at my streak count. I hope you're right.

May 22, 2016
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