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New user FAQ

Welcome to Duolingo! Have a question? Here are some of the most common questions and answers: (PS you might want to bookmark this link, it will be buried under other posts soon.)

<h1>Please note, most of this information has been moved to the Duolingo Wiki (unofficial) and updated. Go here for the wiki: http://duolingo.wikia.com/wiki/Duolingo_Wiki#Getting_Help</h1>


This is part of the Guide to Duolingo Guides series http://www.duolingo.com/comment/1278938

NOTE: For those moving from the previous layout to the new layout, here is a small and useful FAQ to help get you situated to the new look and answer some questions: http://www.duolingo.com/comment/1538954


1. Guidelines & Duolingo's Official Help page

2. Instructions - (including keyboard settings)

3. Features

4. Incubator/New Languages

5. Talk

6. Levels

7. Lingots

8. Streaks

9. Streak Freeze

10. Format

11. Screen Shots

12. Vocabulary

13. Grammar

14. Fluent

15. Translating

16. Immersion

17. You Can Now Read XX%

18. Resetting Your Tree

19. Mirror/Reverse Course

20. Retention

21. User Groups

22. FAQ Contributors

1. Alt text Where are the GUIDELINES? They are here: http://www.duolingo.com/guidelines
Where is the HELP link?* At the bottom of pages that don't have auto-scroll. Link: http://www.duolingo.com/help

2. Alt text Where are all of the INSTRUCTIONS for navigating the website, reporting bugs, changing keyboard settings, navigating Immersion etc?, Here: http://www.duolingo.com/comment/1278938 Please take a peek in this link before going any further. Then return using the link to the New User FAQ

3. Alt text Why do/don't I have x FEATURE? Either you are in a test (beta) group, or someone else is. Being assigned to a beta group happens automatically and usually it is random, but at other times you might be chosen if you log in and practice lessons regularly.

4. Alt text Where do I find out about/request NEW LANGUAGES:

5. Alt text Where should I talk about this thing I want to TALK about? Here is a handy guide to various Duolingo forums: http://www.duolingo.com/comment/1254215

6. Alt text What is the highest LEVEL? (currently) 25. Takes 30,000 points.

  • How many points between levels?
    Larger image: http://i.imgur.com/YUHJlIk.png Alt text
  • A question that is frequently asked and a caution:
    Why is this course upping my levels in another course? The levels are based strictly on target language, not the starting one. So that means, for example, if you are learning French from English, you have a single French level, regardless of the language you learn it from.

What that also means is that if you delete or reset a course, if you have another course with the same *target* language, it will reset that course as well. Again, because you have a single French/target level, regardless of the language you learn it from and are resetting it.

7. Alt text How do LINGOTS work?: In layout 1: Go to your home page and go to "Lingot Store" scroll to the bottom for instructions. In layout 2: Go to your Home page, find Store tab near language tree tab. Once in your store tab, scroll all the way down for instructions.

8. Alt text How do STREAKS work?

  • There are 2 different kinds of streaks: Total streak and individual Language streak. Total Streak is the number of days in a row you have practice any language. Individual Language streak is the number of days in a row you have practiced a single language.
  • For every 10 days, you get 1 lingot. For example, since my streak is 130 days, I received 13 lingots. In 10 more days, I will receive 14 lingots.
  • If you are trying to extend your streak using Immersion, make sure you get 1 full point. Depending on what Tier you are on, you might only be getting 1/8 a point per sentence translated.
  • To extend your streak, you must gain at least one point before midnight. If you are working on a lesson, it must be finished before midnight to count, and you must be connected to the internet.
  • TIME ZONE Midnight is determined by the time zone you were in when you set up your account the very first time. Your account's time zone will not change if you move to a new time zone. It will still be your old time zone. http://www.duolingo.com/comment/1405994 ((however))The coin stacks (which don't exist on the beta layout) use your computer's current time zone.
  • If you encounter technical issues with it, make a post in the Troubleshooting forum.

9. Alt text How does STREAK FREEZE work?

  • The streak freeze only lasts for 24 hours. It can be bought at any time and will stay equipped until you miss a day. If you have bought a streak freeze, it will automatically activate if you miss a day. After that, you must buy a new one.
  • The streak freeze only works on your Overall Streak. Individual Language streaks will be set to zero.
  • Apps only track language specific streaks. So, Streak Freeze doesn't work for them. If you use both the website and an App, it is possible that your streaks will differ if you've used a Streak Freeze on the website.
  • The streak freeze is proactive not retroactive. This means you must buy your streak freeze before you miss a day. You cannot buy it the next day. Once you lose your streak, it is gone. http://www.duolingo.com/comment/1254215


10. Alt text How can I FORMAT my text posts http://reddittext.com/ However, not all of it works on Duolingo. For an overview of what works: http://www.reddit.com/r/duolingo/comments/1h9hvo/dowlingo_comment_formatting/ The tables... kinda work but mostly don't. In addition, some of these work with Duolingo http://daringfireball.net/projects/markdown/syntax (for embedded link among other things).

11. Alt text How do I post a SCREEN SHOT? This isn't a universal guide, but, it will be able to help some folks:
Option 1 Macs: Press ⌘+shift+3 to take a cap of the full screen or ⌘+shift+4 to select a section for a screenshot. Screenshots are saved to the desktop.
Option 2: You can use this Chrome extension: https://chrome.google.com/webstore/detail/screen-capture-by-google/cpngackimfmofbokmjmljamhdncknpmg Option 3 Step 1: go to Immersion and if you see the problem area, go here and push the button shown.

Alt text

Step 2: Open your default paint program and page the print screen. Name file and save it. If you don't know how to do that or that doesn't work for you, go to www.youtube.com and look up "How to do print screen" and select the video that was made for your operating system.

Step 3: Do the print screen, then go to http://imgur.com/ and press the button i've circled in red.

Alt text

Step 4: Select the file from when you did the print screen.

Alt text

Step 5: If you are on a windows computer, right click on the image, and select "Copy image location"

Alt text

(If you are on a mac, otherwise do what it says here http://www.wikihow.com/Right-Click-on-a-Mac)

Step 6: Now just type what has been circled in orange, replacing the words "Image URL" with the code you got from "Copy image location" in step five. Once you save your post, you should be able to see the image.

Alt text

12.Alt text Can I export/review my VOCABULARY?
Please note, the vocabulary tab is temporarily unavailable. Programmers are working to update it.
You can export the vocabulary at your own risk by visiting:
Option 1: http://www.duolingo.com/arekolek and using their instructions.
Option 2: This JavaScript bookmarklet: https://github.com/mrjogo/DuolingoVocabExporter.
Option 3: Review what you missed in a lesson: http://www.duolingo.com/comment/1453573 _Is there a Vocabulary Tab Guide? Yes. http://www.duolingo.com/comment/1453744

13. Alt text How can I find help with GRAMMAR? See Where to Discuss What on Duolingo http://www.duolingo.com/comment/1254215 and find the Mini forums Also, look around on Youtube for grammar tutorials.

14. Alt text Will I be FLUENT once I finish my tree? The language tree is designed to give you basic proficiency (not full fluency), IF you move everything the tree offers into your long term memory. Finishing a tree only means that you somehow inserted enough correct answers to finish it. You can try these strategies to move lessons to long term memory: Do a lesson, then practice until you are comfortable with the material. (I personally practice until I get 17-20 points 2 times in a row.) Move to next lesson in the skill set. Watch movies, read magazines, and have conversations (with other people or even just with yourself) in your target language. Start practicing in Immersion. See A Guide to Duolingo Guides for the Immersion Navigation Guide. http://www.duolingo.com/comment/1278938

15. Alt text How can I get more practice TRANSLATING sentences into my target language? After finishing a course in your target language, for example: English to Spanish, try the reverse/mirror course Spanish to English.

16. Alt text How does IMMERSION work? http://www.duolingo.com/comment/1276245
- When should I start using Immersion? There is no particular answer. You can wait until Duolingo invites you with the XX% message, or you can try it whenever you feel that you've learned enough words. And if you aren't ready to translate yet, you can just use Immersion as a reader with a built in (rough) translator.

17. Alt text What does THIS MESSAGE mean?/ You can now read XX% Alt text


  • This is a general message, that will only show up later in your tree. The percentage is probably not literal but rather a guesstimate. It assumes that you have moved everything (Grammar, idioms, vocabulary, and alternative ways of answering) that you've learned thus far into your long term memory. Read a CNN article and it might be closer to accurate than if you try to read an academic article full of vocabulary not covered in your tree..
  • This is the highest percentage you will ever see, as this message never says 100%
  • Disclaimer: I'm still learning about this feature myself. My answers are based on what other people have said in Discussions and so I might be misinformed.


18. Alt text What happens if I RESET a language on my account? .

  • You will lose your level and Streak for that language.
  • You will lose the points you earned working on the tree when you reset it.
  • You won't lose the lingots you earned.
  • NOTE that once you reset your tree, you can do the placement test. According to how well you do, you will be awarded points and levels.
  • See 6\. (Levels) for some VERY important information before resetting your tree if you have more than one course that shares a TARGET language, as it will affect your other course as well.


19. Alt text What happens to my points and levels if I take the MIRROR COURSE (and don't reset my level)? All of your previous points and levels will be available when you return. You just won't be able to see them.

20. Alt text User Groups

User groups are currently being designed and are on their way (1/18/2014)
Source 1: Luis (CEO & Co-Founder) http://www.duolingo.com/comment/1228010
Source 2: kristinemc (Website Manager) http://www.duolingo.com/comment/1523182

21.Alt text What is Duolingo's user RETENTION rate?

Retention rate was around 20% in 2012 (in the US, based on this video http://youtu.be/e7aTabdzr5Q?t=24m). Retention rates fluxuate by country, higher for some (like Mexico) and lower for others. If that figure holds, then out of the current (2013) 16 million users total (per Wikipedia http://en.wikipedia.org/wiki/Duolingo) that would be about 3 million active users. This information is a guess based on the above video by Co-founder Luis Von Ahn. The video was filmed approximately Sep-Oct 2012, as Luis says at one point it's been "3-4 months since we launched.) This would potentially make these numbers out of date if retention has gone up or down.)

21. Alt text Contributors to this FAQ:

| wazzie--------------|

PS I will be routinely maintaining the comment section here to create a less overwhelming experience. Thank you everyone who helped me learn my way around Duolingo. Special thanks to Olimo, Dessamator, and Samsta. (And many more. These are just the names that came immediately to mind!)

January 3, 2014



Adding this to the comments for now. I might add it to the body of the FAQ at a later date.

The levels go up when you earn points.. It's not related to how many new skills you learn (Basics 1 is a Skill. Inside of it are Lessons that you need to complete before you can continue into Phrases or Basics 2).

(This is for Spanish):

Alt text

Alt text


Simple and clear, it really helps the beginner


What is "real world practice" under "strengthen skills"? I am learning Spanish from English and I don't have this.


Hit your home tab, and look to the far right and see it in green. It is right under the chart.


I'm guessing this button doesn't exist anymore? What was it exactly anyways?


It is gone. Duo adds features and takes them away. Do you have the immersion Tab at the top? It was like immersion but it suggested articles that could be translated for your skill level (where you were on the tree, or words learned), not the levels given by XP.


Oh... that sounds fun. I wish it was still here.


Do you know how to even access Immersion. Ive been looking all over


@Sanaa211176, On the Spanish tree, if you have it at all, it will be the last tab at the top on the blue strip. It will follow the tab 'Discussion' Duo isn't supporting it any longer, so you may not have it. Many languages do not have it, but Spanish may have it but also my not for new users.


t=If the "half-moon" strength graph to the left of the circle is not full, this means that this area "Basics 2, phrases, food, etc. " is not complete or you did not get everything correct. If I want to go back in and correct something, the program does not tell me which lesson I need to redo (which lesson is not 100% correct.) is there something I am missing that would tell me which lesson to redo? .


Hi costick!

The meter only tells how strong the skill is, not if it is complete. Skills strength decays over time, even for skills where all lessons have been successfully completed in the past. This is to encourage Duolingoers to review. You can read more about this in the Wiki's article on Skill Strength.


Awesome post! Please, make a comment, so I can give you some lingots.   :-)
The only thing that I could add is a warning that lessons must be finished before midnight, in order to maintain a streak- otherwise the computer doesn't know that you're on Duolingo.

Thank you for adding it! :-)


i'm not sure if this exists already but it would also be very helpful if duolingo made a 'walk through' video or post of all the settings, and games and how everything works (immersion, skill tree, vocabulary, bogging, stream etc etc.) for example : I'm not sure what 'giving lingots' and the arrows at the bottom of comments mean?!?!?! Thanks and Danke


Hi ayeletwhite, thanks for your questions!

You'll find some of that in A Guide to Duolingo Guides. It's linked at the top of the FAQ. (I'll post the link here to save you some scrolling: http://www.duolingo.com/comment/1278938) Some of the other things are not because they are generally picked up through observation and are not as frequently asked. If people ask though, it is not a bother to answer. ^_^

Here is how they work:

The Lingots are a type of currency that can be spent in the Lingot Store. So, if you feel that a Discussion post or comment has great value to you in some way, you can donate a lingot.

Up and down votes are one way to sort the spam from the most informative posts. Down votes send a discussion or a comment down towards the bottom of the conversation or in the Discussion forum. Up votes move them up. Some people use them like people use the "like" button on Facebook. "I agree ^" I disagree v" But that is less helpful than "most informative up", "least informative down."

I hope this has helped to clarify some things :)


Must... register... 9000... accounts...to upvote


I'm wondering - could this be permanently linked on the menu bar under the help section? New users 10 days from now will not even see this discussion...


Not at this time. The only "sticky" type feature is the Popular, New, and Most popular tabs in the main Discussion forum. But, those are all eons long. Other than that, the Staff give everyday users a lot of room to be creative, to share ideas, and to alter their approaches collectively. Even the guides in this collection have been altered several times. What you can do for now is bookmark this link and whenever relevant post it in a Discussion. :)


I wasn't talking about linking it in the Discussion area, but rather, under top toolbar under the "gear" icon where "help" is one of the three things you can choose ("help", "settings","logout"). I've often wondered why the "help" section there is so meager. Why no FAQs there?


I don't have that answer.

I personally appreciate how the trial and error approach encourages an interactive community here. Guides are something the everyday person gets to be part of over and over again as well. I get to be part of a team for that. :)

It could be because Duolingo changes so often and there are so many different test groups running at the same time. After a while, that could culminate to cost a lot of money. I imagine with a website running more than 900 pages and 3 apps already costs a lot of money to run. DL gets translation contracts with two online news groups, and gets a handful of small commercial translation requests, but, they also have to pay the salaries of 30 staff.

Most of my guides are probably going to need a lot of work here in a few months because they will have lost a good deal of relevance. Seriously, this website never has a constant day in its life. It also gives people like me something to do. I've spent around 5 hours just on this FAQ alone.

It would be nice if they'd let us stick the temporary guides somewhere findable though. But, I don't want to lose the opportunity to be part of the creative process if they do that.


This may seem really stupid. I did the initial test, fine. Then every time I opened I pressed practise thinking this was the way to automatically move up the stream. After twenty days I was bored stiff and noticed that my word count hadn't increased and only then did the penny drop that I had to pursue modules on the stream. Maybe someone else is as dopey so perhaps it would help if it was spelled out initially.



Oh no! I'm glad you decided to stick around. That does sound like a frustrating 20 days!

Because this is the first time I've heard of this, it doesn't warrant a section in the FAQ (it's not intended to be comprehensive, but rather only to work with the most frequent questions.) I appreciate you telling us about it though. This will help me to help others trouble shoot it in the future if I encounter it. :)


I had a similar experience. In fact, I wrote about it in another discussion thread (Am I a slow learner?). My hat is off to you for sticking with it for 20 days, though! I have to admit it didn't take me quite as long, but still those were some of the most mindboggling boring moments I've ever had. Looking back, it was a good thing I was studying German at the time! Fortunately, that experience is well behind me and I now see duolingo for the jewel that it is.

I think some of us might be more inclined to do things in an orderly fashion and not move ahead until given the appropriate signal to do so. I just wonder how many others out there who are like that experienced something similar but just haven't said anything.

Whenever I consider answering someone's question, I often take the time to try to figure out how far through the tree they've made it. Most of the time, they've made it through the first checkpoint, which indicates they know how the system works. I have to wonder how many don't figure it out, form a negative opinion of duolingo and what it has to offer, and then never return. I have a feeling those who leave and don't come back leave for other reasons, but it would definitely be interesting to know.

Anyway, thank you for sharing your experiences, jeanprendiville and Lee237911. Knowing at least a couple of others had the same experience, I don't feel so stupid about it anymore!


I had the same frustration. There was nothing obvious to indicate that I had completed what was under an icon and to indicate what I was to do next. When I looked through the "help" it seemed to assume that I already knew how to interpret the icons and other symbols.


I feel that a general description of the streak freeze is missing. Something like: 'The streak freeze is used to let your streak continue even if you miss one day of work. It can be bought at any time and will stay equipped until you miss a day. The streak freeze is activated automatically the first time that you miss a day.'

I also think I remember someone who lost his streak because he tried to use multiple streak freezes in consecutive days. Cannot find the post anymore, but if this is still how it works, then I think the guide should also mention this.


Hi flandybandy! (cool sounding name btw). Thanks for the feedback. Some of the information on the streak freeze is located in the lingot store so I've left it out. But, I'll add some of the other stuff you mentioned. Thanks! :)


Yeah, the main thing I thought was missing was the fact that the 'Streak freeze' stays "equipped" and is used automatically when you miss a day, since this was a big mystery to me before I decided to just try and buy one, so I am quite happy with the way you choose to incorporate this information :)


This is very useful Thanks


@alexinIreland, Thanks! Have you checked out the wiki? It has the most updated information http://duolingo.wikia.com/wiki/Duolingo_Wiki#Getting_Help (A few sections from here have yet to be added. But otherwise the wiki is the best place to go.) ^_^


What does this message mean?
I think most people would agree this isn't a great guesstimate. I personally think (and this is just speculation) that this number is based off of knowing all forms of the verbs learned. So, even if you've just learned present tense, the percentage is based off of knowing all tenses.

  • 2533

What does this message mean?

The first time I read I could read x% of all real Spanish articles, I directly went to elpais.com and was very disappointed. :( I guess you are right, it is based on articles inside Duolingo including all possible forms of words (plural, masculine, femine, verbs in all forms, etc).


Hola, No sé bien inglés y por eso, les hago dos preguntas en español. 1/¿No se puede aprender al mismo tiempo varios idiomas? En mi caso sólo serían dos, pero cuando eligi otro idioma, no veo mas lo que hicé antes ( en ingles por ejemplo). Y es triste. ¿No hay solucion?

2/ En la pagina "immersion" ¿sólo se puede traducir desde el español hacia el inglés? ¿no hacia otro idioma? De antemano, muchas gracias por las aclaraciones :) Que tengan un buen día :)


Hola Pandipolar83,

Por favor, prueba esto:

Alt text

O si tienes esto

Alt text


For the first question, you can switch between the languages available to learn very easily by clicking the dropdown menu represented by the flag, right next to the word "duo lingo" at the top left of the page. [Por la primera pregunta, se puede cambiar entre los idiomas disponibles muy facilmente por 'clicking' la bandera junta la palabra 'duolingo' en la enicima y izquierda de la pagina. No se una solucion por tu segunda pregunta] Good luck with your English [buena suerte con tu ingles]


Ademas, La inmersión es un lugar para que nosotros traducimos artículos de la lengua que estamos aprendiendo, a la lengua que ya hablamos, como se indica en nuestra configuración.

Si cambia de idioma de estudio, puede cambiar los idiomas que usted utiliza en inmersión.



En respuesta a tu segundo pregunta:

Se puede traducir desde la idioma está aprendiendo y hasta la idioma desde que aprende. Por ejemplo: si tú estás aprendiendo el español desde el inglés, se puede traducir desde el español hasta el inglés, o si tú estás aprendiendo el francés desde el español, se debería lograr traducir desde el francés hasta el español. (Por el momento el curso español --> francés hay aún en el incubador, pero debería ser en beta pronto).


@revdolphin, I've decided to wait until DL has decided what to do with the beta layout. Once that gets figured and these all get polished, then I'll put them through immersion for the other language forums. :)

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@revdolphin: He, he, no secret language here... ;) Just kidding. I'd take me ages to write this down in Spanish. Kudos!


@usagi: Does buying the timed practices in the lingot store, or any other purchase, help you to achieve points more rapidly? (In other words, I think I can complete reviewing Spanish skills rapidly, and I want to know if it is worth my lingots to buy timed practice).


Yes! When you do a Timed Practice, you receive 1 point per correct answer (instead of having to answer 20 questions for 10 points). You usually get 20 questions per Timed Practice, so you can earn up to 20 points per practice. Also, you don't need to complete the Timed Practice to get points. Even if you are only able to get 1 point, you get to keep that 1 point (unlike the normal practice where if you fail on the last question, you don't get any credit). Because of this, the Timed Practice is also great for maintaining a streak. Seriously, Buy It Now!


I know this is an ancient post, so idk if you'll see this. But I'm wondering: if I buy the timed practice, do I need to use it right away? Or is it more like the steak freeze where you can buy it then use it whenever you've got the time to?


Once you buy a Timed Practice, you have it forever and can use it as many times as you want (unlimited use).
To use it, select Strengthen Skills as you normally would, and you will now see the option for "start timed practice"


That's awesome! Thank you! :)


"Midnight is determined by the time zone you were in when you set up your account the very first time. Your account's time zone will not change if you move to a new time zone. It will still be your old time zone."

It doesn't seem to be true... I set up my account while living in UK, now I am in Poland. When I write this comment, it is 00:18 in Poland, so it is 6th of January, but 23:18 in UK - still 5th of January. Even though, I have just managed to extend my streak, what shouldn't be possible, because there is still the same day in UK.


Here is a link from as little as 5 days ago, so your guess is as good as mine :)



msciwoj could be part of a test group, because nothing has changed in how Time Zones work on Duolingo. I double checked.


I know this is late to the conversation, but I hope it does change - I have a 15 hour change in the upcoming future D:


@Wisecookiesheet, I'm following the discussion, so I'll know when someone comments. So don't worry. (Unless Google tucks the message so I can't see it. Which, unfortunately does happen from time to time :P if that happens though, just leave a message on my Activity stream.)

My suggestion is that you go with the official statement, which is that the time zone for your account will not change with you. If you lose your streak while adhering to the official statement let staff know so they can fix your streak. You can make a post in the Troubleshooting forum, or by using the white Support tab on the left. ^_^


Yeah, I know it hasn't been changed, just a hope for the future ^^ But I didn't know that Support could fix it so that makes me feel better, thanks! (A streak seems like a little thing to worry about, but it should be high before I travel haha)


This is a really great and much needed effort. I'm here less than a week and could have done with this a week ago. It's a great pity that it, or something like it is not an intrinsic part of the site. Bookmarking it is all very well for those of us who happen to see it now or before it is buried.. but what about all the new people who come along in two weeks time? I'm not sure that re-cerating the comments section will do anything for that. In the absence of 'sticky posts', how about re-creating the FAQ as a new and hopefully updated posting periodically.


Re-posting Discussions is heavily frowned upon. Honestly, I made an FAQ a few months back and used it as a reference for this one. But, they are almost two different posts. I deleted the old one. I still had to do some thinking before posting this one. At a certain point, re-posting a discussion is considered spam, and spam can get an account deactivated. However, posting a link to a discussion is fine, so long as it is on topic. So, my plan is to drop this link in as many relavant places as possible and to encourage others to do the same.

Recently I had a conversation about why DL might be choosing not to stick the stick "A Guide to Duolingo Guides" http://www.duolingo.com/comment/1278938 at the entrance to the Main discussion area. I don't know for sure but, maybe that brainstorm holds the answers.

EDIT: the discussion must have happened elsewhere because I don't see it there.


I popped over to the guidelines and looked at the guidleines on spam. If what is written there is to be believed what I proposed you do is NOT spamming but that says nothing about any disucssiosn being frowned upon and disapprived of in various ways by others. I asked a question in in my first posting a few days back and I think its fair to say that it was not only misundertood but was heavily frowned upon by some despite the site guidlines that clearly state "Curiosity, questioning, and cultural understanding are something we celebrate. Be respectful of others and where they’re coming from." But that's life on the 'net and I won't let that stop me contributing within the guidlines and in this case I wouldn't let it stop you and your fellow contributors with your great and genuinely helpful efforts.


I appreciate your high regard for my post, and for defending my actions should I choose to remake it in the future. ^_^ I feel very appreciated here.

The guidelines are intended to be very general, to convey the spirit of their intentions. As such, I am used spam in the general sense to convey clutter.

We've had some people make a post with an idea. It soon became buried by posts that had more up votes by the community. Not a week later, they posted it again, which pushed down other posts simply for its timing. You can imagine that this might clog the discussion forum if 3 million+ people continually re-posted their discussions. I try to set a good example by not following that pattern.

At the moment, I plan to rely on community efforts to promote this FAQ. If the community appreciates this, they will produce the effort needed to keep it relevant by posting a link to it in related discussions.

And if it is very very very loved, it will receive enough up votes to make it into the top-most visible page of the "Most Popular Posts" tab. Though, I would rather have people share the link when relevant, or both. ^_^


Just 1386 more up-votes needed... it wouldn't surprise me if you got there.


I think you missed something. Every community has official and unofficial rules. Indeed every organization/group/environment breeds its own culture/tradition which will continue to function regardless of what the official guidelines say.

For example, in my limited time here, I have uncovered a few of the Duolingo community's norms. These include, downvoting threads/comments requesting a new language, downvoting people who start random discussions not directly linked to language learning or Duolingo, and generally always up-voting the staffs' posts. Especially if they contain useful information, and are placed in the general discussion.

Aside from that, Duolingo has generated what I would call fan-people, who will vehemently defend almost anything Duolingo does, no matter how strange it may be. There are also people that aside from moderators are held in high esteem by the community. These individuals are held in such a high esteem, that criticizing them may incur the wrath of all those who greatly appreciate their efforts.

There are other hidden cultural norms in Duolingo, you will learn them slowly but surely, given enough time.


I'm with you on that Dessamator, It reminds me of when I was younger and less foolish and used to visit yahoo chat rooms :). I'm here to learn Italian and help others along the way. I'm not very interested in these virtual cultures but I always try to follow my hosts guidlines as just another guest on their site.


If the Story Challenge becomes a thing, here is the link. http://www.duolingo.com/comment/1578116


New information added to #4. The inside process of what a team sees when it is creating a course in Incubator.

Many thanks to revdolphin for sending the link!


how do you learn a language in beta???


@Jack_Straka, just sign up for it like a regular course. got to https://www.duolingo.com/settings/direction and select the course from the list.

Also, for step by step instructions on how to change/add/remove courses when you don't have a direct link, check out the updated FAQ hosted on the Wiki Select the Lessons/courses tab and it will show you how to do all of that. ^_^


Thanks for the reply first of all! but i cant seem to find the learning Chinese from a English point of view @usagiboy7


@Jack_Straka, that course is not available yet. The same team will begin building it once the English for Chinese speakers course is complete.


thank you! this was never clearly stated anywhere i looked! now i have something to wait for. Any idea how long this could take? trying to decide if i should buy rosetta stone or simply move to china! this would be a much easier and cheaper choice



I don't have a time estimate. It depends on what our volunteer course builders are able to do and any technological challenges they might come up against. As for other programs, I recommend doing your research. Rosetta Stone is very expensive, but if you look into it and it suits your learning style and budget I wouldn't say not to.

For other options, a few users have recommended the resources recorded here: http://duolingo.wikia.com/wiki/Useful_links_for_learning_or_practicing_a_language_outside_of_Duolingo#Chinese

Also, FSI has a free Chinese course. (Those were created for military personnel a while back and posted online for anyone who wants to use them.) http://fsi-language-courses.org/Content.php?page=Chinese I haven't taken it so I can't say how up to date the material is.


How do you share something with someone?


Never mind i got it thanks anyway! xD


Why are your UX designers so retarded? No change for moved to new time zone, streaks end every day like people really have time to do duolingo EVERY DAY of their life, I stopped using duolingo for two years because of the crappy streak lost based on playing every single day. This doesn't make people play more, IT MAKES THEM PLAY LESS.

I used CSS to permanently remove the streaks from my page so now I no longer care about streaks and don't use it anymore.

It is NOT motivating it is DEMOTIVATING. Sure, it's a little motivating to play the next day until you realized you HAVE A LIFE which doesn't allow to get onto duolingo EVERY DAY (by the wrong time zone, not midnight), and you see you lost a 14+ day streak and guess what? I say screw duolingo, duolingo can go to hell and then I boycott it for many months or a year or longer. Streak freeze is NOT SUFFICIENT because I AM NOT PSYCHIC.

Losing a long streak makes me not want to log in for another 6 months or more. In fact I didn't log in for over a year the first time I used the streak, I used alternative apps instead. I'm going to try it but now I will share this css with everyone using stylebot and they will not use your whole streak system either which I removed entirely.

If the UX designers had a brain they would make the streak to log on at least 4 to 5 days per week, NOT SEVEN. So like say you played 5 days 2 weeks in a row, your streak is 10, not zero. NOW THAT WOULD BE REALLY MOTIVATING. But the way it is now I flamed you guys so bad and wrote blog posts that millions of people saw saying how duolingo sucks because it is so demotivating, and also wrote a terrible review on google play so I hope you like that.

If your UX designers get a brain, let me know. I'll try to play but without any positive reinforcement and only negative reinforcement I'll probably move on in a week or two and not log on again for many months like usual.


But maybe you don't care and maybe YOU DON'T WANT PEOPLE TO BECOME FLUENT, maybe you can't afford the servers and you are trying to force people to go away and go to another app.


Quote Usagiboy7:
There is the reverse course.
I am always curious if people plan to do reverse and ladder trees
Source: https://forum.duolingo.com/comment/29156220$comment_id=29165506

As you probably all know it, and IMHO it still applies to the "crown update" in 2018 very well:

Starting a course from French/Spanish/Portuguese/German on the web portal = writing / translating into French/Spanish/Portuguese/German (on the right hand side) on a higher (better) ratio even on lower crown L0-L2 (L3) levels

(My) Tips and audio tricks for reverse and laddering trees

How do you do a reverse tree / The reverse tree helps - how to be able to listen to the target language audio:
- https://forum.duolingo.com/comment/29266026$comment_id=29267079
- https://forum.duolingo.com/comment/29262469$comment_id=29266698

[deactivated user]

    This is brilliant! Thanks for the hardwork.


    Umm... I reset my French skill some weeks ago and lost all points(gold) relating to French


    Ok, I am deleting suggestion posts, but will leave one post by each person in case anyone wants to gift you with lingots. If anyone feels strongly enough that they would like their post un-deleted, just let me know and I will put it back unless it breaches the guidelines. :)


    Being a new duoLinguist, I want to know the etiquette for leaving lingots. Guidelines, anybody? Also, and I am soooooo embarrassed to admit this, I was never interested in any blog, although I have used computers since 1986. DuoLinguo is the first site to capture my interest and make me want to blog, and I sincerely want to thank everyone who has made the site possible.


    If you really like a comment, you can optionally leave a lingot. It's not considered rude to not leave a lingot, as the feature was just added recently. If you don't want to or can't leave a lingot, we all appreciate when somebody upvotes our post.


    Hi LIndaHill, welcome to Duolingo!

    Those aren't very common questions so I'll answer them here instead of in the FAQ. However, the Faux pas might get its own mini guide someday. But, I want to be careful not to make community members too nervous about making a mistake to enjoy the website. The reason the guides exist is to help, well, guide people to the answers they are looking for. But, everyone makes mistakes and that can be part of the learning process and the less shame one feels about an honest mistake, the more creatively they can approach their environment :)

    Faux pas... I'd say the one's I've seen get the most complain in Immersion is using the "Looks bad" button for simple errors. This is usually because they haven't found the Immersion Community Guidelines (found in A Guide to Duolingo Guides linked at the top of the post). In second place would be giving a translation that already exists, instead of giving a boost to the first person who made that translation.

    Faux pas for the forums: trying to have casual conversations in the General Discussion forum. That tends to get a lot of down votes.


    Where is your blog? Do you have a link to it? Is it about your journey of learning a second language? I never do any blogging but sometimes I read other people's when the subjects are of interest to me.


    DuoLinguo isn't a blog? Do you mean, do I have a webpage? No, I don't. I have thought about a Q & A blog about English grammar rules. I have studied them for over half my lifetime. I don't know how to set one up.


    This post is very helpful.

    Let me test here if html anchoring works, it could be useful for linking directly to questions in the FAQ.

    Edit: That's a no-go on anchors. The anchor was treated as a link and thus scrubbed from my post.


    Should be rolled into the regular site faqs to keep them easily accessed. And maybe make FAQS a special category under discussion, like a language, but a category where anyone can comment but only modscan create new topics.

    Good job!

    • 2533

    This really grew to a really great FAQ! As for the last part (20), are you trying to make a table? If so and Duo does not filter: https://github.com/adam-p/markdown-here/wiki/Markdown-Cheatsheet#wiki-tables.

    Anyway, you must've spend days to get this into shape. Now I feel that I didn't contribute that much to be mentioned at all. :)

    Edit: You are on to Moderator of the Year at the very least!

    Edit 2: not added in ...Duo does not filter it.


    Yeah, I was totally trying to make a table. As you can see, it has other ideas.. :P heh~

    Re link, the first one with the dashes is what I tried. It has somehow, that I can't fathom, gone rather wonky on me. If the list gets much bigger, I'll go through that link and try the other strategies. :)

    Every piece in that FAQ I picked up along the way. There were a lot more contributors than what I could remember from the last 114 days. A team effort, much like sand at a beach. We all put in our little grains and it culminated into something much bigger. You very much deserve to be on the list. As you can see, the comments section grew so big!! I decided only to delete stuff that ended up in the list. Some things aren't very common, but, if someone mosey's by with a less common question and doesn't find it in the FAQ, maybe they'll read in in the comments. I didn't keep your contributions deleted because they were minor, rather, they graduated. :)

    EDIT Re: Mod of Year, I am just a "baby mod" among titans. A lot of people laid important ground work before I even got here. But thank you for the appreciation :)

    • 2533

    C'mon, you're selling yourself short a bit. You have been contributing to this site and/or community quite a lot. Edit: And the year is still young... uh?

    P.S. I tried about the table markdown thing. Not working... ;(


    It’s working now — see here for an example.


    What a great post! WOW. Bookmarking...


    I have a tip for iOS users. To take a screenshot, press the home button (the round one), then holding the home button press the power button. You will hear the shutter sound, and the screen will go white for a second. Then Your screenshot will appear in Your photos app.


    I tracked down a nice little nibblet I'll be adding later: the language stats (words/sections/lessons amounts) https://www.duolingo.com/comment/1015809


    I have really liked the course, but have recently become VERY frustrated. Somebody HELP! Only rarely do my scores get recorded. It says I completed a lesson, but then doesn't record it, and I have to do it over and over. I definitely have wi-fi connections at all times for my iPhone 5, so that's not the issue. Checking the internet, I find others have noted this problem going back years, but no one on forums can find an answer. Furthermore, I have made many submissions to the company, and never get an answer. Not cool!


    Hi rfarrar2,

    That sounds frustrating! Your best chance is by submitting this to the Troubleshooting forum. You'll find the instructions here: http://www.duolingo.com/comment/1254215

    Good luck!


    Format Testing

    This code failed to work---> This should link to the FAQ with blackslash Title code

    This one worked ---> This should link to the FAQ without backslash, with title code

    '[This should link to the FAQ]' '(https://www.duolingo.com/comment/1426103' "FAQ" )


    How do you do that?


    I have been trying to do that for the past hour. Let me try again Duolingo

    Yay! It works!


    I bought "timed practice" with lingots. How long does it last? When do i have to buy it again?


    You can use it forever. You don't have to purchase another one ^_^


    English please. How do I get it back? I'm in Japanese and can't read what to click on.



    Go to your Home tab (the link in the blue bar that says ホーム)

    Then, click this icon (except that it won't be the spanish flag like this one is) Alt text

    From there, you will see a drop down list. Click on it and choose a course that you prefer that is written in English.

    I hope this helps!


    Hi guys I just want to ask

    I am using my cellphone and I accidentally clicked to NEVER in the audio clip where we speak the whole sentence for that particular test and I am worried on how I can activate tgat audio test please help me


    Hi Nahyeni, in the blue bar at the top of your screen, hover over your username and select "Settings" from the drop down menu. You can turn your microphone back on from there. I hope that helps. Good luck!


    I am a duolingo user on iphone, and I learn Spanish from English , but somehow it turns into Chinese version, is it possible to turn it back to English version?


    Hi Eric-chen813, it is possible that this issue is occurring on your phone's end, rather than Duolingo. I am not familiar with the iPhone, but users have mentioned before that the language is displaying incorrectly. Usually, once they go into their phone settings and change it to English, that fixes it. If that doesn't work, I recommend contacting support through the white Support tab on the left, or making a post in the Troubleshooting forum.

    To post to the Troubleshooting forum, you will first need to subscribe. Here are instructions for that: http://duolingo.wikia.com/wiki/Where_to_Discuss_What_on_Duolingo_%28Unofficial%29#Subscribing_to_Discussion_Forums

    I hope this helps!


    Thank you so much!


    How do you make something where people can give you lingots?


    You give them a link to this convo and tell them to find your comment and give it lingots :)


    Why does streak only count for finished lessons? I started a lesson but midnight came by the third restart for one. Why can't it be effected by activeness rather than completion? Not everyone has time to be able to finish one within 24 hours, they might have 10 minutes on the train/bus ride home for work and they might get time late at night.


    @JessIvy, Duolingo does a lot of research to maximize learning. The streak encourages users to Use Duolingo everyday in a way that helps them learn effectively. However, if you unable to complete 1 lesson per twenty-four hours, I would suggest using the Timed Practice feature. You gain 1 point for every answer you get correct. This is a good review tool. However, depending on which device you are using, streaks can differ. Here is a wiki page on how the various streaks work: http://duolingo.wikia.com/wiki/Streak

    I hope this helps!


    I don't understand why my extended progress quiz has disappeared and is asking for me to pay 25 lingots again


    @zibzibzi, you should have the results of your progress quiz in your settings. See the drop down menu located through your username in the blue bar at the top of the screen. Also, it is asking for 25 lingots again because you can take it as often as you can purchase it. I hope this helps!


    Thank you very much


    I"ll try to do some basics every dat Anat Ehrlich Jerusalem-Amsterdam


    I forgot my password


    Have you tried resetting the password?

    First, go to your settings by clicking on your username in the blue bar at the top of the page. Then click "password" so you can see what emIl you have connected with this account. That is because the next step is to sign out and click the "forgot my password" link. Duolingo will send an email to the one you connected to your account. That email will give you instructions for resetting your password. :)

    Good luck!


    I didn't really get how to do the screenshots


    Hi Mr.ama-zing, if those instructions didn't help, have you tried looking for instructions on YouTube?


    hi! So I was wondering if anyone else has encountered this. I use duolingo on my computer and on an app on my iphone and I was messing with my settings on my app and connected my duolingo to facebook to find friends. When I went back to the home on my app, my streak was gone and it showed only half of the lessons I had completed as being completed. It's as if it restored it to where I was at a month ago. When I logged onto my account on my computer, nothing was different. So I deleted the app, re-downloaded it and logged back into my account and my streak was still gone and the lessons weren't completed. How do I fix this? I want to be able to use the app on my phone but I don't want to have to go back through and do all the lessons again. I know I could test out, but I'm scared if I started doing that on my phone, it's going to mess up the account on my computer somehow and clear my streak and progress. Can anyone give advice?


    I recommend posting this matter to the Troubleshooting forum. Here is what you'll need for making a post there: http://duolingo.wikia.com/wiki/Community_and_discussions_guide#Troubleshooting_forum If you search the same guide it will teach you how to subscribe to that forum so you can post to it. I hope this helps! I'm really glad that it was only the app and not the computer that experienced the glitch. :)


    I recommend going to the wiki http:/duolingo.wikia.com and clicking the "More" icon. It will lead you to a list of several guides, among them is one for installing keyboards. It's a bit more complicated than I like. If you get overwhelmed, message http://www.duolingo.com/Seth_H Hopefully they are around this week. If not, I recommend seeing if there are any tutorials on Youtube. :)


    Hello, would you please reset or change my display name into English? Both my ipad app and webpage show a language that I know nothing about. I am completely blanked, and have no idea what to click and where to go. Please help, pleassssssse!


    First, log out. Then, on the log-in page you will see a Language Setting link at the top of the page, on the right side. WIKI instructions with a picture. Click image to magnify.

    I hope this helps! If the issue is that you've signed up for a course with a base language you don't understand, you can change course using these WIKI instructions


    Where can you see how many points you currently have in a language?


    can i share a link to my progress on LinkedIn?


    Duolingo thinks I'm Chinese and writes in Chinese. I can not get back to studying French or commicate the problem. I have told many people how great Duolingo is but I'm dead in the water!


    Use this link to get back to the right layout.
    Click the link in the red box (inside the oval)


    Thanks wazzie! If that doesn't work, sign out, go back to www.duolingo.com where there is a log in option. look to the upper right corner. You'll see an option that says either "languages" or "site language". It's a drop down menu and will let you set the site language.


    To practice or study for the day what to i click? I have been clicking strengthen skills but i havnt received any new words in along time.


    Hi Karoline.klingen, to get new words, you'll need to work on more skills. The practice button only reviews things you've already encountered through the skills, for the most part.

    Return to the Home tab in the blue bar at the top of your screen. You'll need to complete every lesson in the available skills. (Skills are round icons with pictures, such as people or something representing what the skill is about, lessons are inside of those.) You will need to successfully complete all lessons inside of a skill in order for the next skill to unlock.

    For you, I believe you next skill is Common Phrases, Lesson 1.

    I hope that helps! :)


    Why do I lose progress even when I'm on track? I get on track then the next day I still lost progress. That sucks!


    "Progress" is too vague. I don't understand what you mean. Can you be more specific? What are you actually seeing happen?


    Progress is when I complete a module or lesson. Then I come back the next day and that lesson and another one I already completed are no longer complete. Then I have to go back and finish them both again.


    Ah, that sounds more like skill decay, when the skill goes from gold to another color. It is Duolingo's way of reminding you to review that skill. It's not a requirement, but it is good practice. You'll be able to advance without the skill being gold. When you peak at a word or get a question wrong, your skill strength goes down and those will change color more often.

    The way to know that a lesson is complete is to look for the green checkmark. Once all of the lessons in a skill are complete, new units open. Your next lesson according to your users profile is showing me is Present Verbs, Lesson 3. EDIT: Ah, hrm... not sure which language that was for though...still learning how to read the users profile data.

    I hope that helps!


    Thanks! So if I'm on track every day and get all the questions right I won't lose my progress right? But if I complete the lessons and get some wrong then I'll lose my progress the next day? Sooooo frustrating. I've been doing the same lessons over and over for more than a week!


    HELP!!!!!!! I´M DESPERATE!!!! I´m a Spanish speaker and I really wanted to learn Korean but there was no SPA-KO course available so I chose the KO-ENG course instead. It´s been really useful, actually. The thing is that now I can´t change the language I speak anywhere since it´s all in Korean!! The emails I receive and duolingo.com are in korean and I can´t change it because I don´t understand. :´( MAYDAY S.O.S (Sorry for been stupid...)


    This link will get you back to the Spanish - English course.


    Thank you! It worked! You´re such a good person ^^


    Awesome! Glad you are back on track!


    that has helped me a lot thanks


    When will Japanese be added?


    I am probably late, but I don't have time to read all the convos... What are lingots? Why are they given?


    <h1>Does this work?</h1><b>Is this bold?</b><li>Hope this works!</li>


    Wow, DuoLingo has really updated from what I see in the images.

    Great FAQ!


    ¡Hola! Quisiera saber si a alguien que ya completo los niveles del ingles ¿aprendieron el idioma en su totalidad? ¿ya lo hablan totalmente fluido?


    What is the highest level?


    How does on interpret the general 'Crown Level' score in the top right hand corner?

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