https://www.duolingo.com/JaimeEdmonton

Annual fee for membership

I am unable to determine whether or not I am going to be continually charged for my 2-year membership. I do not want a recurring charge on my credit card every 2 years. Is there a customer service telephone number I can contact?

April 11, 2016

10 Comments


https://www.duolingo.com/wombatua

The site's free. I've used it for more than four years. You don't have to pay anything. If you are paying something, you're being scammed.

April 11, 2016

https://www.duolingo.com/JaimeEdmonton

Thank you.

April 11, 2016

https://www.duolingo.com/Th4V7

I am studying on duolingo and I have never been charged for anything. What do you mean membership fee

April 11, 2016

https://www.duolingo.com/JaimeEdmonton

I was charged for a 2-year membership more than 2 years ago. I don't remember the exact amount but it seems to me it was around $100, which was supposed to offer more options for learning. After the initial 2 year term, another 2-year charge was automatically charged to my credit card. I decided then to cancel my Duolingo account because I was worried they would continue to process this charge every 2 years. I can now still access my account but am not sure if this charge is going to happen again.

April 11, 2016

https://www.duolingo.com/Luscinda

Then you need to report the fraud to the police and instruct your credit card provider that you do not authorise any further debits.

April 11, 2016

https://www.duolingo.com/JaimeEdmonton

Already done, thanks.

April 11, 2016

https://www.duolingo.com/Tattamin

You might also consider directly contacting duolingo staff, because I am quite sure they do not appreciate being used for some scam. One of the main points of duolingo is offering language courses for free.
I guess an email to abuse@duolingo.com would be best here.

April 12, 2016

https://www.duolingo.com/myra

This charge definitely wouldn't have come from Duolingo. Please look for an email from our team as we investigate - very sorry this has happened to you !

April 12, 2016

https://www.duolingo.com/ove_sundberg

Most likely you signed up with "Rosetta Stone", which is a completely different language-learning website. Unlike "Rosetta Stone", "Duolingo" is free.

April 12, 2016

https://www.duolingo.com/JaimeEdmonton

Thank you everyone for your help.
I now realize the 2-year subscription I was concerned about was with Busuu.
I have since cancelled this automatic subscription renewal.
My apologies to Duolingo, which is a wonderful learning site.

April 12, 2016
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