How to contact support?
I've lost my streak, although I finished my daily goal yesterday. How can I fix this?
It's useless to post some messages here in the hope support will contact you.
How can I get rid of the video game health bars as I approach the later levels of Duolingo Spainish?
SOMEONE PLEASE HELP! I had a 537 day streak and at 5 am where i started my account I switched my daily goal from 2 to 5 and it reset me to freaking 0! I dont know what to do!
For the future, you can set your goal to 1XP and also buy a streak freeze from the store.
This advice is the most pertinent. I must admit that I was very bummed out at DUOLINGO for not being able to get ahold of them about freezing my stuccoing while I was in the hospital. So figured out to do this. The couple non-consecutive days I missed, my streak was protected by my "paid" streak freeze. I did that a few times. I sure was glad I could do that in between my two operations, recoveries, and all the other things that went on during my hospital stay. I know I'm only using DUOLINGO's free service, but I really wish I could've gotten some help from them instead of trying to figure out something for myself and hoping for the best.
It's possible to have it, I had it last friday :( I played duolingo in a place with sucky internet, did a (new) excercise and quit the game, seems I quit the game a bit too soon that it couldn't send / received particular data from the Duolingo server(s) and this way the day after I wanted to do my excercises, I saw I've lost my streak :'( :'( (one of 85 days :'( :'( Is there no possibilty to ask for it ?
I would like my name deleted and would like to be identified by my password(18Bologna) .
Me too faced the same problem. I have finished 14 days, but today it is 0. Also I paid Rs.200, still it is the same. Please help me.
Same as above. I lost my streak; I did an extra practice and it must have deleted my completed practice...
I seem to be stuck at 30% and I am at least two-thirds through the course.
Where is the third bonus skill (French) therefore you are unable to complete a section
How can I get rid of the video game health bars as I approach the later levels of Duolingo Spainish?
I spent 200 point to freeze my streak, but still lost my streak although I was charged the points. How do I resolve this?
Did you bought the streak freeze at least one day prior to the day when you couldn't reach your daily goal?
EDIT (4 minutes later): What is your timezone?
My daily goal is not moving up. I have he same lesson for he last week. How can I get to the next lesson ??
I have he same lesson for he last week
Which lesson (of which unit (of which course)) is it?
I lost my 303 day streak and there was no screen asking if I wanted to pay to get it back, which I would have done :(
there was no screen asking if I wanted to pay to get it back
Just to be sure, you're using Duo's iOS app?
I have tried to fix one of my student's accounts for the classroom I have set up. We are an ELL class using Duolingo to support learning English, but his account will not let us have English instructions, menu options, etc.. His account is in Spanish but he doesn't read or write Spanish, he only speaks Spanish at home, and we are trying to support his English language skills. None of my other students are having this problem and the options available to him and our lack of knowledge in how to continue to solve this problem are causing loss of learning time. Please help!
Just to be sure I understand well (hence be able to help):
- the student is learning English?
- In what language you want the interface (other than English --- if the answer to 1. is "yes", because you can't have the interface in the language one is learning --- and Spanish --- because you said Spanish isn't fitted to the student)?
I am trying to contact support. I have had 2 charges for 79.99 on my Apple ID account to purchase 'DuoLingo Plus', as well as various charges for 'gems' equaling to a lot of $$'s I only started duolingo less than 2 weeks ago and I am up to $175 in DuoLingo charges, and I only started this program 11 days ago. I understood that DuoLingo Plus was for unlimited use (no additional charges). If I cannot get someone to assist me on, this. I will be reporting to Apple ID that this is fradulent, and will cancel my subscription, and ask for a refund.. I have been through all things DuoLingo to try to get a support number, chat, or email that I can communicate with them on. No avail. How can I contact DuoLingo directly?
The system won't let me study without being signed in. When I try to sign in it says my email isn't recognised but when i try to create a new profile it says my email is taken.
When I try to sign in it says my email isn't recognised
Would you have a screenshot of that, please, so that we (=the other users) can try to figure out what could be going on.
Important note: if your email address appears in the screenshot, please blur it in (or hide from) the screenshot.
I have same problem. Did it get corrected for you? What steps did you take? Someone help!
Where are the lessons are located? I just downloaded the app to learn Mandarin, and there are no lessons it’s just quizzes. For example I’m being quizzed on the numbers as if I should know them already.
and there are no lessons it’s just quizzes
They are the "lessons". You learn by imitation (of the correct answer that is given to you when you fail), by try and fail (and try again and finally got it correct).
It's a method working by repetition (until it enters your memory), as when you learned your mother tongue.
For example I’m being quizzed on the numbers as if I should know them already.
No, "as if you should finally end up knowing them after being corrected several times where each correction is the occasion to learn by imitation".
That's Duolingo's method.
You learn by try and fail. That's the whole idea of Duolingo : you try an answer (you can hover over the words to have hints in order to help you guess the correct answer) then either you are correct (good for you) or you're not, in which case Duolingo shows you the answer so that you can learn it and next time you're asked the same question you'll remember more or less and the process starts again.
It's similar to how you learn you're mother tongue : by imitation (of the correct way to say things), by try and fail (and being corrected).
That's Duolingo's method.
My problem is that when I logged on today it showed me much more advanced than I really am! It shows lessons completed that I haven't even SEEN....now I don't know where I'm up to and it is very frustrating! could someone else be doing my lesson, signing on as me?
If you have used Duolingo on a device (computer, phone, tablet, etc.) to which some other persons (either family members or unknown person, if you logged in from a public computer for instance) have access, then yes if you forgot to log out after using Duolingo.
Last week i paid for 6 months of Plus, did so as i was spending 20 hours on flights and wanted to use the offline mode. I downloaded a whole bunch of skills to be used when offline. But when i got around to it on the plane it said i needed to be online. Really frustrating! Any idea what the issue is? This is on an iPhone 7 with the latest iOS.
I would really love to use this but cannot get beyond lesson 1 in Spanish Lesson 1 (basics) teaches you words and then tests you and you can practice as much as you like If you want to go to the next stage - basic2 you are immediately tested on words you have not learnt - how are you supposed to know words you have not learnt? Are you supposed to look them up in the dictionary - why is there no lesson No 2???? I give up
I must make a profile,...but i can’t make it because duolingo says you have a profile it is so complicated can somebody tell wat to do?
If it says you have already a profile then use the information you're entering (when it answers you that) to log in instead of entering them to "create a new profile".
Are you entering your username or your email address?
Please fill the Bug Report form (here) when you encounter a bug. That's the place where Duo's staff need the bug reports to be sent.
Also, Duo forums are places "for the users BY the users", so your mention of the bug here will probably never be seen by any staff member (but only by users like you and me).
how can i get to the black and white icons...it's as if they "are off limits to me"...
How do I get a Hebrew keyboard. I’m being asked to spell but I can’t do
I can not create a profile in my app because I am already using my email (my email is already in use with my computer profile). How can I sync the two.
You have to log in your account on the app, instead of trying to create a new one: the message about email already used appears when you're trying to create an account instead of loging --- with username and password --- into your account.
When you first install the app, there were a blue page with two buttons: first "Get started", not to be clicked, and a "I already have an account". You have to go back to that screen.
See the Support Pages' article "How do I sign up and login?".
Note: When you're experiencing a problem/bug/glitch on Duolingo or more generally have a question about how Duolingo works (or should work), please do the following before creating a new discussion:
- start by looking if there is a solution described in the Support Pages.
If there are no solutions there,
- Use the forum search-engine to search for older discussions about the same subject. Don’t hesitate to make various searches with different keywords and make searches combining several keywords/expressions using standard logical operators (
||) and/or quote marks.
If you don’t find anything,
- read in the Troubleshooting forum the last days new messages — scroll down (and read) a few pages of the tab “New” of said forum — to see if anyone has already started a discussion about the same issue. If nothing in the “New” tab, try the "Popular" tab of the same forum.
If nothing there,
- check the few sticky messages of the "General" forum (for English speakers) to see if there is an announcement related to your issue.
If still nothing,
- post your question in the Troubleshooting forum.
Health and Gems
Never buy gems for real money, but earn them!
In the Duolingo Help Center you can read more about "Health" and "gems":
You can find more information by using the search feature in
Duolingo Plus only ....
removes the advertisements in the App and in the web version (www.duolingo.com)
has the possibility to download lessons in the App, for practising when you don't have an internet connection
Overview of help texts for Duolingo Plus in the English Duolingo Help Center
The usual workaround to avoid Duolingo's punishing "Health" system in the App:
Use Duolingo's mobile web version (www.duolingo.com) in the Firefox or Chrome browser of your phone, when you have a rather good Wifi (or LTE/4G in an internet bundle)
The web version also has a much beter teaching method:
"mostly typing the words by yourself" instead of "mostly clicking on predefined words"
I would like to switch my duolingo plus monthly payment to the 6 month payment plan. How do I accomplish this ?
Maybe by .......
cancelling your subscription for the "monthly payment plan"
checking that Duolingo Plus really has disappeared from your account, so that you are sure you are not going to pay for two subscribtions
subscribe to the "six months payment plan".
Beware: You have to pay the whole amount of money for your "six months payment plan" in one time!
For other questions about Duolingo Plus
i have ask many times for help but not receiving any answer. I am at level 9 and can't continue. Sent message more than 4 times and not receiving any help
Je serais ravie de continuer de prendre les cours de duolingo. Malheureusement vous avez arrêté les cours au 13ème chapitre pour l'enseignement de l'espagnol pour les français.
qu'appelez-vous "chapitre" ?
Voyant que votre profile affiche "niveau 13", je pense que vous parlez des "niveaux". Auquel cas, sachez que les "niveaux" ne sont qu'une mesure de la quantité de travail fourni. Ils ne sont en rien une indication de l'avancement dans le cours ni n'ont de lien avec cela : on peut atteindre le niveau 25 (le dernier) en ne faisant rien d'autre que la première leçon de la première unité, ad nauseam.
Et, oui, les cours ont une taille finie. Il est très probable que vous ayez vu toutes les leçons une fois. Que pouvez-vous faire maintenant ?
- Renforcer vos connaissances en révisant les leçons déjà faites
- Travailler sur le cours inverse ("Français depuis l'espagnol")
- Travailler sur un cours comme "Espagnol depuis l'anglais" : cela fera d'une pierre, deux coups.
Hi there, My duolingo id is Abdul113212. I've reached the 65% in Spanish, but when I choose the crown level to the beginning level which is frustrating. Can I roll back to where I was? If not, how can I close my account with duolingo. Looking forward to hearing from you. Thanks, Abdul
I have been put on a terrible new program which stops me after I make mistakes saying I need more Health and letting me continue if I pay money. I’m quitting unless this changes
A popular workaround to avoid the "Health" feature
Use Duolingo's web version on your phone/tablet (www.duolingo.com), because it .......
does not have the "Health" system and gems
will work in the newest version of the Chrome or Firefox browser on your phone or tablet, if you have rather good Wifi (or LTE/4G with an Internet bundle)
For the best typing experience:
- set the browser to mobile mode
- use the phone in portrait mode
I HATE this new programme too and want my old way of learning back!!... it only lets you do the smallest amount of learning then shuts you out!! NOT HAPPY!!!
Help! I can’t open spiritual and politics because the start button is too deep
Managed to make the button accessible but lessons still don’t start by touching the button.
How can I figure out when the next auto-pay will be do that i can end my subscription before it renews?? I paid for the 6 month subscription on april 22, so when do I have to cancel before auto renew? Before October 22??? Are there any rules such as must cancel x days in Dana ce or else will auto renew??? Looked all over the internet for a phone number, as I would prefer to speak to a human on this, but hopefully will get a response here
The Support Page's article about "cancelling Plus" seems to answer that clearly. According to this article, the "cancellation" is more precisely a "cancellation of the automatic renew", (not a cancellation of Duo plus itself).
Therefore, according to that article,
You can cancel it right now and you'll have it until Oct. 22th (then you can renew it).
You have to cancel it anytime before the monthly automatic payment which is made each month at the same date (so you can know that date by looking at your Google Play Store) and it'll stop on that date.
Since the app was updated the spoken Italian is only coming in parts so either I guess correctly or lose a ‘life’!!!
Everything in new app update is terrific. Clubs are great. Today though duolingo keeps jumping all around. It wont stay on a screen for long.
The new club app keeps jumping around. It is like it is on a 30 second tomer and so the screens jump around. I cant invite anyone or respond to club members. Please fix the glitch. Yesterday i refreshed my whole iPhone and it seemed to help. Today is much worse.
I accidentally installed a cleaner app on my Android, and ever since I've been getting popups prompting me to install other apps. I want to do a factory reset of the phone, but I'm worried that if I do that it will reset my Duolingo history and I'll have to start from square one again. I do have Duol
Hi there. I cant download lessons on duolino plus. The cloud icon is just going round and round. Can anyone help? Really need to be able to use this on the tube!
Doing Duolingo flash cards. because there is no option for the "oe" on my keyboard, my translation of "the egg" is constantly marked incorrect. Thus, I am not able to go beyond l'oeuf.
With Duo Flash cards there is NO oe, ti use my keyboard to translate "the egg" and use" l'eouf", it is consistently marked wrong and won't let me go on. There is no option for the correcr "oe", anywhere in Flashcards.
Did you change your settings on your phone to a french keyboard? I use the spanish keyboard for the special spelling for spanish words.
My progression marks of 2 times on the first half of my Spanish course has reverted back to zero. Can you check this out. It will take me a long while to do it over, although good practice.
The system glitched up just as I was doing my review, suddenly acted like it was 3 hours after midnight (said "21 hours left") and wrongly said that my 129 day streak was lost. Then it "helpfully" said that I could get a "free" a streak restoration if I PAID for Duolingo Plus???
Same here. Its says I havent been doing duo since 3 days which isnt true at all. And I have noticed more abnormalities in my account and my streak is 0. From 586. I also have 6 notifications saying I have lost my streak. This is not right and there is no way of contacting duo.
I have a question since the structure of how stories are presented in the lab area of the website has been done, I cannot access the final segments of the last story I was working on. The last two segments of "The Beauty Baker" story are not available with the new structuring.
A couple of days ago the topic “Prepositions” simply disappeared from my French course! It happened after a new update, and there are changes in the layout. What shall I do?
Hi please can you check your records and help me with this problem , my computer is showing 503 consecutive days which is correct,I use Duolingo on my i phone mainly ,which is now showing zero steak and 476 ingots ,I have over 15,000, please can you correct this for me Regards Martin
We used to get 2pts for every entry in the Klingon club. Answering questions & such. Now we do not. Why is that plz?
I've tried logging in on a new phone and I've lost everything I've done. Please help!
Hello All, I would like to get information on how I can obtain a language certificate from my duolingo mobile app or the web, basically to know all the steps and process. Thanks. looking forward to a response.
My 80-day streak just suddenly disappeared today even though I completed my lesson yesterday completely. Please restore my streak. Thank you.
I've suddenly lost my 80-day streak even though I completed yesterday's class that gave me 80 days and a few bonus lingots. Please restore my streak.
So I recently made a club that’s very active and I’m the admin, although people have asked me where the games are at. And I don’t know myself. So is there a way to add games to your club? Btw if any of you want to join and active french club on duo my club code is AJXWDZ
I'm learning Hebrew but it is FAR less easier to learn on than the German I'm also learning. In the German lessons I'm able to touch the words and hear them pronounced, but the same does not work for the Hebrew lessons and because that is so, it is much harder to learn even a single word. Can you enable the click-on-word option for the Hebrew lessons as well?
Ik heb steeds problemen met duolingo. Dan zijn er weer een paar lessen af en daarna loopt hij weer vast. Mijn internet is oké, maar duolingo is voor mij een geweldige ontspanning, maar helaas. Sinds de intrede van al de reclame zijn de problemen begonnen.Ik hoop dat het ❤❤❤ dan ook opgelost kan worden . Ik heb al een keer mijn ww. verandert nadien was het weer tijdelijk opgelost, maar nu is het wederom hommeles. email@example.com
Lost my icon...in trying to recover...lost access to enter duolingo....would not accept my password.....selected forgot password and got no responce on my email...after several tries.....at the end of level 2..if i dont get some responce /help.... ill have to scrap the whole thing
My Duolingo Plus has not transferred to my MacBook Pro. What do I have to do?
I don't want any trials. I don't trust you to charge correctly when you don't apply the gems promised at the end of a unit
My app does not give me a third bonus to pass the first check point. I am almost finished with second check point. Concerned that won't register either. Please advise
As a new plus subscriber i’m disappointed to have to sit through repeated pop up owls before being able to use the app. Typically three pop ups will provide insight such as de nada means your welcome which after an ad style delay before I can cancel will just return me to ten main screen. This mind numbing loop will repeat a few times (5 is the record so far) sapping any joy and hope prior to learning anything. There is no option to turn it off (or other gimmicky features) and of course no direct customer contact option. All this was fine for a free app but not once it’s c. £100 a year.
I need to somehow freeze my account from after February 26th to an undetermined time. I'm going into the hospital for some back surgery and I don't know when after February 26 I will be able to come back. I don't want to lose my streak, which is almost 520 days at this point.
I am nearly halfway through level 3 German and have lost everything. Please restore. I am totally frustrated to think I might have to start again
What happens when it is the Jewish Holdiays when I don't use the computer? Is there a way to keep my daily streak. I know we can buy missing one day with linghots, but for Shavuos it will be 2 days that I am off.
I’m doing German and French. All progress in French has disappeared was on Level 15. Now only showing as L1 Strangely German is ok staying at Level 18. How do I fix this?
I’ve lost years of progress & now it doesn’t accept my email address or password which is correct. It says already taken. How can it be resolved? Help please.
i’m having problems with the Norwegian language. There are no combined ae. letters on my keypad so it continues to tell me i’m incorrect. Is there any wsy to sidestep this?
4/9/2019: I’ve been using DuoLingo French for more than 3 years; suddenly today (4/9/19) the module I was working on is gone!! Everything looks different; how can I maintain my streak?
thanks heartfelt. I received a response. they added. board where I can choose to use their correctly spelled words IR type mine in. So much better.
The Childhood module in the Spanish course incorrectly uses “use to _” for verbs such as montaba, leia, tenia. The correct English translation is “used to _”. To make matters worse, sometime is the correct answer is “use to ”, and sometimes it is “used to ”. It is extremely frustrating and it is halting my progress, as I continuously run out of health. PLEASE FIX THIS! It is EXTREMELY FRUSTRATING!!!
I don't think you treat the members fairly. Before you changed the system of credits I had 1000 and more per week and was tve leader for weeks. Now I see that people get 1000 points in three days which is impossible.
thanks Georgia. they gave me options of using their words instead of typing words on my iphone. works so much better
I can't get past where I am neither in Russian nor French because some of the "choose the correct answer" questions don' give any choices to choose. This puts me in a continuous loop not enabling me to finish the lesson? How can I solve this problem?
How do we get an answer from the Duolingo team in regards to learning an unsupported language, its stated that the forums are monitored however no one from the Duolingo team has ever responded and the discussion has been going on for over 5 years!
It would be great to get a response from someone!
I am a paying member and learning Swedish and Danish. When I have difficulties with grammar for a particular lesson, I click on the red flag and read what other users have written but I can’t access the discussion group myself to interact with the support people. How do I do this? I have checked in the parameters, in vain. Can someone tell me how to get into my two linguistic groups? Thank you!!!
Hello I would like to change my email address - the present address is firstname.lastname@example.org and I would like it to be email@example.com = please confirm when this is done
Duolingo is only here to harvest your data delete it now!
I have trouble in my turkish programme. In my "locations " section I have to fill in a word in a sentence I have to choose, but the word choices are not there. I can not pass the section if I do not complete the sentence....very frustrating. What can I do?
I am unclear on the best sequence. Should one complete all five levels before moving on to the next category? Or is it best to go one level at a time in each category? I thought I was through with certain levels, and then you added level 6. Should I continue through all the other categories, or do you propose I complete the highest level in all categories before moving on?
I am not from DuoLingo - I'm just a regular person who uses this app. I found for me, that I did level 1 and 2 in each category first, and once I finished all 85 or so categories, I went back and did level 3 in all 85 categories and then level 4, and I am now working my way through level 5. This way, I am constantly learning and then reviewing what I learned since I keep going back to it, although it could be months later. Also, you can 'test' out of a level by hitting the key shaped icon so you only have to do a few lessons per category, if you feel you know the material. If you do this on your phone you get charge 10 or 2 lingot; if you do it on the computer you can 'test out of a level' for free. I practice the lessons on my phone and then 'test out' using the computer when I feel I have learned that lesson. That's how I do it - but you get to pick what is right for you!!
I've no idea. I do not have Duolingo plus and have not had the opportunity to have a tutor, so I guess yours is part of your package.
The latest "improvement" is really annoying. "Bronze League". I am not interested. All I want to see is my own progress, on a graph, automatically, as used to be the case. Philip
I would like my name deleted and I'd like to be recognized by my password(18Bologna)
6/20/2019 Why are the lingots not always accounted for? Usually the gems are applied once reaching the day's goal or when completing all levels of a lesson but the extra gems earned from watching ads are not applied. Today's issue is slightly different - no gem was applied, not for completing today's goal nor watching the ad. I ended yesterday/ started today w/ 299 gems, I received two lingots for completing the goal && one lingot for watching an ad but I'm still at 299 lingots.
Try clicking on 'forgot password' and see if it sends it to you, to your email address.
Thanks to the new heart system I have had to exit out of a session twice now. I getting really ❤❤❤❤❤❤❤ sick of it. This new system of yours is greatly impeding my abilitly to learn german. I get to stop and wait until I get another heart. Ya'll are either going to get rid of this system or your about to lose a user.
Your update does not work for me on my iPad Air. When I speak into the microphone Duolingo apparently does not hear it correctly and when I get to the translation I have done it correctly. Consequently I us up all my hearts! Please fix this problem!!!!
This forum is just for users to share their thoughts - support does not read these posts. Try firstname.lastname@example.org
At the section "Tap what you hear " in greek language, many times I can not write the correct answer because there are not all the words I need
use the 'copy/paste' functions - copy their correct answer and then paste it in when you need it!
This happened to me this morning. After doing my lessons my 566 day streak said I had lost it and put me at 1 day. What can be done? I didn’t miss a day
My internet was not out. I did my daily requirement and it said streak lost!☹️
I complete one lesson practice this morning, and everything went fine. When I opened Duolingo again, the page appears normal. However, when I choose a lesson (to practice, or enter a new skill) I click on it and end up on a blank page. I tried many times. Somehing is wrong...