https://www.duolingo.com/natalierec

Lost my classrooms/dashboard??

I'm having issues getting to my dashboard. I'm getting notifications about my students' progress but can't seem to my established dashboard when I log in??? Please help!

June 21, 2016

7 Comments


https://www.duolingo.com/erdnuss

Hi there, according to our records, your natalierec account does not have any students associated with it. Could it be that you created a second Duolingo account at some point, and/or shared a different email address with your students? Please double check your weekly progress report and make sure you are logged with the exact email address that the report was sent to.

The educators forum is definitely the best place to ask for help - we have a very small team, so we can't reply to every email we receive, but we do monitor the forum. Plus, any answer you receive in the forum may help someone else with the same problem. :)

June 21, 2016

https://www.duolingo.com/Lrtward

Hi, I'm a moderator. I deleted your other post because it was identical to this one and there's no sense in spreading out questions/answers/information across multiple discussions. It's more helpful to keep it all in one place. I hope you don't mind.

I don't use Duolingo for Schools, but hopefully someone who does will happen along and be able to help you.

In the meantime, when you get notifications, is there a link to click on? What happens when you click it?

This article from Duolingo's "Help" might be useful: https://support.duolingo.com/hc/en-us/articles/204751804-How-do-I-access-Duolingo-for-Schools-

Finally, you can submit a bug report here: https://support.duolingo.com/hc/en-us/articles/204728264-How-do-I-report-a-bug-

June 21, 2016

https://www.duolingo.com/natalierec

Hello and thank you for your response. When I clicked on a weekly report in my inbox from yesterday, it goes to the schools page which has my name ".............'s classrooms" but there are none listed as previously. It is the homepage which says this is where your classrooms will appear.

June 21, 2016

https://www.duolingo.com/Tennisgirl616

Tell a moderator they can help you I'm so sorry to hear that that has happened to you hope you figure it out.

June 21, 2016

https://www.duolingo.com/natalierec

Thank you but how do I contact the moderators? I once wrote to Duolingo and they responded quickly but I can't seem to find an email address for them now.

June 21, 2016

https://www.duolingo.com/Tennisgirl616

Here is the link to one of my favorite moderators https://www.duolingo.com/lindakanga use her whenever you have a problem ok:~)

June 21, 2016

https://www.duolingo.com/Tennisgirl616

You could write lidanka she has the pic of the two kangaroos if you click on my on my profile you will see her and write and. Let her know

June 21, 2016
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