https://www.duolingo.com/BrightMint

Support Contact

Where do you send user feedback and get support?

February 26, 2012

40 Comments


https://www.duolingo.com/Nancybeth
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How do I retrieve a forgotten password?

December 5, 2013

https://www.duolingo.com/Monkapotamus

The tab in the middle left of the screen that says "feedback" is where you send feedback. As far as support, i think the "ask a question" feature may be the only way to do that.

February 26, 2012

https://www.duolingo.com/rvanglais

mon statut s'affiche en arabe ,je veux qu'il s'affiche en français comment faire ?merci

February 14, 2017

https://www.duolingo.com/BrightMint

@Monkapotamus Sweet, surprised I didn't notice that thanks for the help.

February 27, 2012

https://www.duolingo.com/Dollyjake

I have enjoyed studying French daily for several months. Just now I can't access my account because I don't remember my sign in info, which I haven't needed since I began . can you help me access it? Pat Bennett. Pmbennett@shaw.ca

January 15, 2014

https://www.duolingo.com/Dollyjake

Thank you. I have the French again but it is in an unfamiliar format which I don't understand

January 15, 2014

https://www.duolingo.com/c-party

Note that the 'feedback' tab is now labelled 'Support', but still lives in the middle left of the screen.

January 15, 2014

https://www.duolingo.com/sonjasobie1

Where would that be on an Ipad

November 7, 2018

https://www.duolingo.com/picpoul

Will not move past spiritual module on level 12

November 27, 2016

https://www.duolingo.com/cl.1996

Plz add Persian language for learners.tnx

April 16, 2017

https://www.duolingo.com/cl.1996

I wanted to learn English but I am a Persian speaker so I can't :'( plz add it.

April 16, 2017

https://www.duolingo.com/JaneKirken
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A page called Introducing Gems has popped up. I cannot make it disappear, so I can get on with my courses in French, Italien and Greek. What do I do?

May 28, 2017

https://www.duolingo.com/TonyD007
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Vietnamese slang lesson 3 of 5 doesn't start?

May 30, 2017

https://www.duolingo.com/dedeparrett938

It will not let continue to Food - it is grayed out. help

May 30, 2017

https://www.duolingo.com/kt7tsv
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I have Polish Language, is there a bug on this as i have on several occasions where it does not update a lesson even when I have completed the same lesson several times For example Abstract objects 1 shows I only require to complete this once to make it go orange, I have done this today three times and still does not show as complete ..... Frustrating !!

June 5, 2017

https://www.duolingo.com/joycejim
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Help! I can no longer earn gems after a successful lesson. It always tells me I have already had them for the day. I can assure you I haven't! This has happened the last few days now. I'm on day 415, and love this app more than any other. :-)

June 11, 2017

https://www.duolingo.com/bobmartin624

I used Duolingo on my iPad last night at 8pm and collected my rewards. I completed my goal this morning at 10am and received a message that I already had collected my rewards for today. Why not???

June 11, 2017

https://www.duolingo.com/joycejim
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Perhaps the rewards are only given out after a full 24 hours has passed? If so, this is a silly restriction. We should be able to choose whatever time of the day we like.

June 11, 2017

https://www.duolingo.com/bobmartin624

I had that thought too. Have submitted it as a 'bug'.

June 11, 2017

https://www.duolingo.com/Kia47
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Hey! Why have we lost the 'level-up' music reward - I only do it for that!! Also, I like to know how I am progressing through the levels and that has gone too.

June 21, 2017

https://www.duolingo.com/Kia47
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Please may we have Catalan? Also, why has Hindi not moved for so long?? Thank you - love using Duolingo. You have helped me pass my Level 1 Dutch with merit and be able to 'delight' my Roumanian cleaners i.e. they are laughing at my terrible accent!!

June 21, 2017

https://www.duolingo.com/Kia47
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Is there a 'speaking' option?

June 21, 2017

https://www.duolingo.com/grebeseat

I want to learn Catalan not Spanish. I don't see it among a list of courses available - yet when I was in Spain recently [and recommended Duolingo to Spanish friends] the language was available. How can a user in the UK access the course please?

July 5, 2017

https://www.duolingo.com/El2theK
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There is only a Catalan course for Spanish speakers: https://www.duolingo.com/course/ca/es/

July 5, 2017

https://www.duolingo.com/grebeseat

Thank you so much El2theK. I thought at first it was related to the Appstore. A pity for my wife and I: we go to Catalonia often. In the countryside of the Cerdanya people speak Catalan - not Spanish, not French. We had wanted to do a basic course that would demonstrate, at least, respect and sociability. Best wishes.

July 5, 2017

https://www.duolingo.com/El2theK
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Obviously you could try the course from Spanish, though if you don't know Spanish that would be hard.

There are also other online resources,,e.g. this website from the Catalan Department of Culture: http://www.parla.cat/pres_catalaenlinia/AppPHP/login/index.php?lang=en

July 5, 2017

https://www.duolingo.com/grebeseat

Even more thanks. I'll try parla.cat this evening!

July 5, 2017

https://www.duolingo.com/Elard2
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Hola pedía si en Duolingo podierais hacer clasificaciones top200 mejor clan

July 20, 2017

https://www.duolingo.com/JJDamonte
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The sound files stopped working a couple of weeks ago, on all platforms - iPhone, iPad and laptop. Any ideas on how to contact DuoLingo and report the problem?

October 1, 2017

https://www.duolingo.com/5qe7Nkdv

I’m a bit surprised that even if I had a paid membership, I can’t just keep on learning - I have to pay more to earn those tokens? Surely that’s not correct? Thanks

November 8, 2017

https://www.duolingo.com/LorraineMo18

I think it would be awesome and very beneficial to have a set of lessons within a module that is strictly on opposites. More/less, light/dark, ceiling/floor, tall/short, etc. Example: piu e meno,

November 19, 2017

https://www.duolingo.com/Pat841222

I do NOT want to create a personal profile!!!!!!! When I used the Spanish DuoLingo there was no requirement. Why now? I just want to go thru' the German lessons at my own pace, repeating until I am comfortable with the new words and grammar. So how do I skip this??

January 3, 2018

https://www.duolingo.com/JaneKirken
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I am following a French course. But The level does not change. I am stuck between level 25 and 26 . For 144days I have been working with the same sentences, and I cannot get forward. It is tedious and not challenging at all. I really want to get on. But what do I do? Please help me!!! Jane Kirkensgaard

January 3, 2018

https://www.duolingo.com/joycejim
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Check your health situation (the red heart icon within the circle at the bottom). You lose a section of the circle every time you make a mistake. To regain health, you have to re-do old lessons, and complete the circle again. It might be that which is preventing you from progressing.

January 3, 2018

https://www.duolingo.com/MissesKiKi

Dear Duolingo, Please consider changing your font to make accent marks more legible.
Thank you!

January 29, 2018

https://www.duolingo.com/KristinDis3

The page with the three little treasure chests full of gems is disappearing as soon as it appears(after i reach the daily goal) so i don’t get to pick two of them. ?????

May 14, 2018

https://www.duolingo.com/Nevaeh187075

I'm trying to learn a new language, but I can't hear it speak and I've tried restarting my phone, restarting the app, uninstalling the app, and going to settings to see. Unfortunately, I still can't hear it speak.

January 17, 2019

https://www.duolingo.com/robert51edwards

Love Duolingo, hate the frigging owl with it's time wasting and annoying comments! Drop the owl, please!

January 23, 2019

https://www.duolingo.com/GrantHanna

I am still locked out from my Mandarin course. Is there anyone there! Grant Hannan.

February 11, 2019

https://www.duolingo.com/SueR444397

Is there any way to learn Portuguese as it is spoken in Portugal? What you offer is spoken in Brazil. I am in Portugal at the moment and it I sounds extremely different and almost impossible to understand.

February 28, 2019
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