https://www.duolingo.com/Jann.Bain

Paying to Get "Streak" Back

This is my second attempt to post this question. Due to issues at home I forgot to do my lesson two days in a row. The first day was covered by my "Streak Freeze" but the second wasn't and I got a message saying if I pay $13.99 it would return my streak to me. I paid via iTunes but nothing has corrected itself. Can you tell me what is wrong? Is there something else I have to do?

June 25, 2016

16 Comments


https://www.duolingo.com/Jann.Bain

I had replied to ErasureDin's comment about paying the cost for a "silly number" but I'm not sure why I can't see it here now. Basically what I'd said was that although I also feel it's a lot of money for a Streak Repair, I have not indulged in anything with sugar or alcohol for about three months and I felt entitled to "spoil" myself. My Streak number is a huge motivator for me and I've been so grateful to Duolingo for the free lessons that a bit of money spent on this issue was okay with me. I do, however, want to get what I was promised for the money that was taken off of my credit card. It's only fair I think.

June 27, 2016

https://www.duolingo.com/Jann.Bain

Just changed my "Topic" to Troubleshooting as suggested. Fingers crossed. Thanks for the tip.

June 25, 2016

https://www.duolingo.com/Magpie116

this has never happened to me. i have missed days and this option has never appeared.maybe if what lrtward says doesent work, scroll to the bottom of the screen and select help. it might not be there

June 25, 2016

https://www.duolingo.com/Tattamin

The option is - so far - only available on the iOS app. And it might be that not even all iOS users get it while it is being tested.

June 27, 2016

https://www.duolingo.com/jrikhal

I suggest you fill a "Bug Report" form (with as much details as you can, cf. text in this form), those forms being read by staff.

June 26, 2016

https://www.duolingo.com/Jann.Bain

Thank you for the advice. I've now done so.

June 27, 2016

https://www.duolingo.com/Lrtward

You should edit your post (don't create a new one, please) and change the topic from "Duolingo" to "Troubleshooting". Hopefully someone there can help you out. I've not ever used the streak repair feature.

June 25, 2016

https://www.duolingo.com/Lrtward

There is some info in this post: https://www.duolingo.com/comment/15214047

June 25, 2016

https://www.duolingo.com/bchan

I'm looking into it - thanks for the report

June 27, 2016

https://www.duolingo.com/bchan

Jann.Bain - could you forward the receipt that you received from Apple about the purchase to our support team at support@duolingo.com? Thanks!

June 27, 2016

https://www.duolingo.com/seayunjoun

Hello bchan, Also related to this, I had purchased a "streak freeze", which I checked was active on one day that I missed. I came back the day after and found my streak had disappeared, and the streak freeze was shown as purchased, but it did not prevent my 430+day streak from disappearing. Could you please look into this? Many thanks

June 22, 2018

https://www.duolingo.com/Jann.Bain

To bchan : I sent the receipt as requested. Didn't get a reply back so just want to make sure you received it okay...?

June 28, 2016

https://www.duolingo.com/bchan

Yup I received it - thank you! I'll get that fixed for you shortly.

June 28, 2016

https://www.duolingo.com/ultimatewines

Similar problem for me but I can't select either repair streak and pay or click on "no thanks". The app is frozen on that screen. I can do lessons on the website but the app is stuck.

July 3, 2016

https://www.duolingo.com/Sean1798

I also just paid a small fee to repair a broken streak - not just for a number, but because the invitation said it would contribute to Duolingo remaining free. However, the streak was not repaired. Maybe it's a new fund-raising feature that has a bug?

July 6, 2016

https://www.duolingo.com/Sean1798

I take it back - the repair was effected.

July 6, 2016
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