https://www.duolingo.com/RatInAMaze

BUG: Still thrown out of test into store

Three times today I've answered a question, hit Enter to continue, and been ejected into the Store page. Duolingo is therefore unusable for me. Note that I entered this problem before at https://www.duolingo.com/comment/1569843. I got one response - a question - which I answered. The problem reported got no further attention. I hate to say it, but it appears that the forums here are a black hole as far as problem resolution is concerned. Is there any chance that this report will get attention?

February 1, 2014

46 Comments


https://www.duolingo.com/RatInAMaze

This problem is NOT fixed. It happened to me again today, this time at the very end of the test.

I submitted this via the Support button at the left of the page as well. Although kristinemc said two months ago here that the forums aren't a black hole, this problem hasn't gotten any visible attention in at least a month. Here's hoping the Support feature isn't a black hole as well.

April 7, 2014

https://www.duolingo.com/Fargbast

And again, four questions in. EDIT: And AGAIN, six questions in. Also, again I couldn't separate paragraphs here with the Enter key.

Now the Enter key works. However, on my last test, I got all twenty questions right. The final two responses from Duolingo took roughly ten seconds each. Also, when I hit the Complete button on the last question, it hung for a few seconds, sent me back to the Home page this time, and did not record the test.

This is obviously a serious problem that is preventing me from doing anything meaningful on the site. It's also been ignored by the devs for months. Inasmuch as my support request has gotten no response, I'll open another bug in the Troubleshooting forum. EDIT: It happened again, four out of four. Also, the Enter key isn't working in this text box again. Also, the first time I hit Enter this time, the browser scrolled to the top of the page, and the German voice said "Du bist schön." Totally insane behavior.

EDIT: Five failures out of five tries. Enter key works this time.

EDIT: Yes! The sixth test works, as does the Enter key. And a short 45 minutes after I tried to take a German test, I got one done.

April 8, 2014

https://www.duolingo.com/Fargbast

And again on a German test, six questions in.

April 7, 2014

https://www.duolingo.com/RatInAMaze

I haven't experienced this problem in a few days, on either account. I do encourage the Duolingo staff to continue investigating and NOT to take this as a signal that the problem has magically disappeared, lest they fall into the practice of Programming By Superstition.

I am available for further information or testing as needed.

February 18, 2014

https://www.duolingo.com/RatInAMaze

One more thing: In a different account that is still using the old-style format, the problem does not happen.

February 1, 2014

https://www.duolingo.com/RatInAMaze

It just happened again. It was a "Translate this text" question on another Spanish review test. The good news [sort of] is that it happened on only one of ten tests.

February 2, 2014

https://www.duolingo.com/Treecie

DL and forum readers forgive my redundancy. However, I continue to get kicked off a lesson when I still have hearts left. Today, when I wanted to read the comments on a sentence DL kicked me to the beginning. After reading troubleshooting here I tried clicking "continue" versus hitting the enter key but that did not correct the situation. I have no difficulty with my tablet version. I will try to follow these forums for a resolution. Thanks everyone for giving us free language learning.

February 4, 2014

https://www.duolingo.com/RatInAMaze

This isn't redundancy. It's good information to have as they try to debug the problem. Thanks. :)

February 5, 2014

https://www.duolingo.com/Fargbast

Blackguard/Singlestone here: I just got the error on this second account. It was fine until I got the new-style app. At that point, it happened on the first regular test (not review). Again, I was hitting Enter to navigate through the test.

February 9, 2014

https://www.duolingo.com/Fargbast

And again, on a review test. Are there any ideas about what may be going on here?

February 10, 2014

https://www.duolingo.com/Fargbast

And again. Can someone tell us what progress is being made? It's enormously frustrating to get everything right and get no credit. It adds a sense of dread to the tests, which I'm guessing would focus-group poorly.

February 10, 2014

https://www.duolingo.com/Luis

Can you try turning off any extensions you may have on your browsers and see if that fixes it?

February 10, 2014

https://www.duolingo.com/RatInAMaze

2-3 minutes after I disabled all my extensions, I was ejected from a Spanish review test into the Store. So extensions are not the problem. Is there a trace I can turn on? Logging?

February 11, 2014

https://www.duolingo.com/RatInAMaze

And again, this time on a Spanish test. I'll try disabling extensions for a bit.

February 11, 2014

https://www.duolingo.com/RatInAMaze

As I noted above in my reply to Luis, the problem remained after I disabled extensions.

February 11, 2014

https://www.duolingo.com/Treecie

My problems with DL continue. The details you can read in my posts here. It is disappointing and frustrating that I cannot improve my situation. I have two other issues that are happening.

<h1>1. When I sign in, I cannot see the entire letter. Somewhere in these posts others have expressed this issue.</h1> <h1>2. When using the Spanish letters the capital E (with tilde) will not work. I have to type the other words in the sentence and then go back and DL will (allow me to) replace the English E with a Spanish E. I seem to be experiencing more and more little "glitches". I use to be able to use my own Spanish keyboard but that now seems to have issue with DL. Keyboard issues present unneccesary challenges if you are using the timed questions. Okay enough ranting. I'm off to try and get 20 questions!</h1>
February 25, 2014

https://www.duolingo.com/RatInAMaze

Any word on progress on this problem? We're in black hole territory again.

February 25, 2014

https://www.duolingo.com/Treecie

Interesting thing tonight. I was doing Inf verbs 2. I got about 6-7 questions in and I was to translate the (verbal cue): Ud. puede actuar. I typed it in and DL returned me to 20 new questions and the first one was the (written cue): Ud. puede actuar for me to translate to English. I think this is a strange and possibly noteworthy coincidence.

February 28, 2014

https://www.duolingo.com/RatInAMaze

It's also an irritating bug.

At the beginning of this thread, kristinemc claimed that the forums are not a black hole. In practice, though, it's been two weeks since anyone from the site has responded in any way to this problem. Actions speak louder than words, hm?

Good luck getting help with your problem.

February 28, 2014

https://www.duolingo.com/bchan

I think that we need more information in order to diagnose what the problem is. I'm not sure if they are experiencing the same problem you originally described (being kicked out of the session into a store) or a separate problem.

I'm also not entirely sure if your issue is fixed or if you're still experiencing it.

The most key question in figuring out what the problem is if knowing if it is an actual browser crash or a session restart - one will close the window out and the other will simply navigate you to the beginning of the session. Thanks for your patience.

February 28, 2014

https://www.duolingo.com/RatInAMaze

Typically I have multiple browser tabs open. If the browser were crashing, Chrome would tell me that its last session ended unexpectedly, and offer to restore all of the tabs for me. That's not happening. Also, a browser crash simply looks different from ... whatever has been happening in this problem.

I don't think that the session is restarting in my case, either, unless a session restart always directs the user to the Store page. In my experience, that's not what "the beginning of the session" looks like.

Also, I haven't had the problem in a while, but as I mentioned earlier, I truly TRULY hope that you don't take that as a sign that my "issue is fixed". Computer problems are fixed when somebody fixes them, not because the user stops experiencing symptoms for a while. There is nothing magic about it.

The problems we're talking about here seem similar at the very least. If you need more information for diagnosis, please ask. Thanks.

March 1, 2014

https://www.duolingo.com/Bharidi

I know this is an old thread but the problem still is not fixed. I use Duolingo since a week and so far this problem showed up at least one time each day.

October 11, 2015

https://www.duolingo.com/RatInAMaze

Also, I can't separate paragraphs in the forum with the Enter key. Is this a feature?

February 1, 2014

https://www.duolingo.com/kristinemc

Use enter twice

and you'll get separate paragraphs. :)

February 1, 2014

https://www.duolingo.com/RatInAMaze

Weird. When I entered the original content for this post, the Enter key did nothing. It's fine in the replies, though.

February 2, 2014

https://www.duolingo.com/kristinemc

Hey Singlestone- the forums are not a black hole :) We see all of these reports and do act on them. Please see the original thread for more details. Thanks!

February 1, 2014

https://www.duolingo.com/RatInAMaze

I'm glad to hear they're not a black hole. But when a week passes without a response, even "we're working on this and will have another observation for you in n days", the black-hole perception begins.

Full disclosure: I work in software support and would be pilloried for a week without any response. :)

February 2, 2014

https://www.duolingo.com/Luis

Can you elaborate a bit? Is this on the last question? Are you sure you're not pressing the backspace key that makes the browser go back?

February 2, 2014

https://www.duolingo.com/RatInAMaze

I'm sure I'm not pressing the backspace key. At any rate, if I were pressing it, it would go back to the previous page, which was not the Store.

The only common thread I've detected is that the problem happens during Spanish review questions on this account, which uses the new-style app. I've tried responding to questions more slowly, to alleviate possible timing concerns, but that didn't help - and a required delay would be fatal for timed practice anyway.

That's all I have for now, though I'd be happy to elaborate further if you have specific questions.

February 2, 2014

https://www.duolingo.com/Luis

Browser information would help, also how often and if there are patterns for certain questions where it happens?

February 2, 2014

https://www.duolingo.com/RatInAMaze

I haven't noticed a pattern in the offending questions. The browser is Chrome 32.0.1700.102, running on Ubuntu Linux 13.10.

February 2, 2014

https://www.duolingo.com/RatInAMaze

Another observation: I use the Enter key to proceed, not the Continue button.

February 2, 2014

https://www.duolingo.com/bchan

Does this happen when you click "Continue" with the mouse instead of hitting enter?

February 2, 2014

https://www.duolingo.com/RatInAMaze

I'm done for the day, but I could test it that way tomorrow. On the other hand, today it happened only once in roughly 200 questions, so a "no" result might not mean much.

February 2, 2014

https://www.duolingo.com/RatInAMaze

Eight review tests today with no sign of the problem. I'll try again with just the keyboard tomorrow.

February 4, 2014

https://www.duolingo.com/RatInAMaze

It happened today on the fourth review test, on a "Type what you hear" question. I was hitting Enter to proceed.

February 5, 2014

https://www.duolingo.com/RatInAMaze

More symptoms: I just tried to edit my previous comment of today. Again, the Enter key did nothing.

In a most bizarre twist, when I hit the Backspace key, it scrolled me to the top of the page, and the nice test lady's voice said "Soy periodista."

EDIT: At first, the Enter key also did nothing in this comment. When I signed out of the app, closed the browser, and got back in, the Enter key regained its functionality. So the problem may be related to sessions.

Note also that I'm logged into Duolingo on another computer in my network, but under a different user ID.

February 5, 2014

https://www.duolingo.com/bchan

Did you ever try clicking "Continue" instead of using the Enter key?

Also are you ever pressing "Tab" during your sessions?

February 10, 2014

https://www.duolingo.com/RatInAMaze

I did try it with the button instead of the Enter key. Again, a few tests worked, but eventually I got kicked out into the Store.

February 11, 2014

https://www.duolingo.com/Treecie

Me again, This kicking me off the website is frustrating. Today, I got about 10 questions in and it kicked me off the site. My IE states it attempts to return me to the site 2 x's, if unsuccessful it stops to avoid an endless loop. Also IE states "it appears that the website duoling.com continues to have a problem". I considered trying a different browser, but my initial research convinced me that it would not resolve this issue I am having here. Perhaps noteworthy is that sometimes it only kicks me back to the beginning of 20 questions. I have windows 8 with an HP laptop. Thank you DL for looking into this matter. One last comment. I am following a couple users and I am curious how they are accumulating points. Obviously, not everyone is experiencing these same issues.

February 6, 2014

https://www.duolingo.com/bchan

Please try using Chrome if you have it available.

Also can you elaborate on what you mean by 'kicked me off the site'? You say that it brings you back to the beginning of the lesson, but does IE close and then reopen to the beginning of the lesson?

February 6, 2014

https://www.duolingo.com/Treecie

bchan & others, I am trying to read in these forums resolutions to my problems. In this "troubleshooting" forum there is one entitled: "Duolingo Crashes I.E. from Andy_Dufresne, and another entitled: "Can't advance to next lesson". My problems seem similar. I considered trying a different browser but decided against it not being convinced it was a solution. I am using Windows8 on a hp laptop. I have experienced these problems since late last summer while in the United States and I continue with the same problem here in Mexico. I had some ticket numbers from DL but I have deleted them after not hearing from anyone. I am still thoroughly satisfied with DL and recommend it often. As frustrating as it can be to repeat lessons, and not get points, I am convinced that this program is improving my Spanish and most of the time I am having fun at the same time. Also, no complaints with the tablet version. Although my tablet is synced the problems occurred before I downloaded the tablet version. Wishing all of you at DL continued success.

February 8, 2014

https://www.duolingo.com/bchan

This thread is regarding being thrown into the store from a session - is that the issue you're experiencing? If you're experiencing a different problem, please elaborate on the problem. Thanks!

February 10, 2014

https://www.duolingo.com/Treecie

Still me having the same issues as I have explained previously. Today, I was strengthening countries. I got to the 2nd question and DL kicked me back to the beginning. I went again and completed the 20 questions. Next, I was going to strengthen abstract objects 1. Less than 10 questions in DL kicked me back to the beginning. I went again to about 15 questions in and while working the statement "I am responsable for your protection". DL kicked me back to the first 20 questions. In another post I read someone clearing caches, removing cookies, I am not sure what else. If this is recommended for me please tell me how to do that with my hp laptop, Windows 8 computer that includes Norton.

February 18, 2014

https://www.duolingo.com/Treecie

Hello everyone, I receive notice through my e-mail if someone responds to my forum comments. What I received from bchan today I do not see in this forum. This might explain why I did not provide a comment back to him twice. Obviously, I do not have adequate knowledge and expertise to participate in these forums . I will however, continue to read and learn from them. Thank you DL and everyone. Teamwork makes hard jobs easy. Buenas suerte. Adios.

March 1, 2014

https://www.duolingo.com/KateSlater2

This month (May 2016) I have had the same problem repeatedly. I am trying to test out of a skill. I'm going along fine, and then, one or two questions before the end of the test, sometimes as I finish the very last question, while I still have hearts left, duolingo kicks me out of the test and fails to record my score. When I test again, it may happen a second time. By the third time it has always worked. This is a time waster and a frustration.

May 30, 2016
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