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https://www.duolingo.com/Mikestephens606

Forgotten Password

I have tried several times to get an answer/help from Duolingo and all I get iss the same reply, go to link below, which requests old password. If I knew that I would not be making the requesst. Anybody got any help????????

4 years ago

3 Comments


https://www.duolingo.com/Usagiboy7
Usagiboy7
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Hi Mikestephens606,

You'll need to sign out first, and then request "forgotten password". That way it won't ask for your current password.

However, if something happens and you can't get back in, send an email to abuse@duolingo.com and request some Troubleshooting assistance.

Good luck! ^_^

4 years ago

https://www.duolingo.com/Mikestephens606

Many thanks Usagiboy7 Sorry I must be a bit dim but how do I sign out when I have duologin on my ipad and use the App to open Mike Stephens

4 years ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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That is a very good question. I'm not very good with the apps. Do you have access to a computer? You can use the same username on the computer as you do on the app. Other than that, all I can think of is removing the app and then adding it back. That might be a bit extreme though. At this point, finding a computer or moving this to the Troubleshooting forum and getting more thorough advice are the two best ideas I have.

You can find the instructions for moving your post directly to the Troubleshooting forum here if you'd like: http://www.duolingo.com/comment/1254215

Good luck! And if you find a way to sign out of the app, come back and tell me how? :)

4 years ago