https://www.duolingo.com/profile/Usagiboy7

How to get out of a classroom

This discussion is outdated. Staff have since created the Help Center, which includes articles on how to Troubleshoot the Educator features on Duolingo.

Since Duolingo's announcement about teachers being able to change your password, several people (who are in "unofficial" classrooms run by their friends, strangers, or just simply someone other than an official teacher) are wondering how to get out of their classrooms. Just go to Settings, then Progress sharing aka remove yourself from the class!. Scroll down and click the big red button that says "Remove". You might then need to scroll up and press a green button that says "Save" (I can't recall. But check just in case!)

If someone who is running the unofficial class you're in has changed your password without your permission, please email abuse@duolingo.com. Then, try signing out, going to the home page and clicking "forgot my password" It will send you an email where you can reset your password. AS quickly as possible, click my link up above in order to remove yourself from that class.

Whenever you email Abuse@duolingo.com, please provide them with as much information as possible. Give them your email address, give them your username on Duolingo. If you know who is running the unofficial classroom, give Duolingo their username and if you have it, their email address as well.

Always use a different password for your email address than you use for Duolingo.

August 25, 2016

17 Comments


https://www.duolingo.com/profile/Anise1105

I cannot stress this enough. I had a problem today, and so did a friend of mine. Even if you are invited by someone you trust, DO NOT JOIN! That person you trust could have lost their account, and it could be a hacker speaking through their account. Just stay away from classrooms, and if you have joined a classroom that is set up by someone other then your teacher, LEAVE IT! You don't want to have what happened to me, happen to you. Be safe, be careful, guard your information, and don't do anything that could cause you to lose your personal information.

August 25, 2016

https://www.duolingo.com/profile/Usagiboy7

So, I just want to make some things clear or we're going to end up with undo pandemonium, because the word "hack" is getting used waaay too liberally these days to make things sound more exciting than they actually are.

I have never encountered (in my nearly 3 years of moderating) of an instance of someone "hacking" an account like one sees in the movies. Most often, what happens, is either someone willfully gave out their information by accepting a classroom link, or they left their account logged into a computer and a family member or classmate used that opportunity to get in and cause some havoc.

Just wanted to clarify that.

August 25, 2016

https://www.duolingo.com/profile/aanaaaa

Oh, it is good to know :) ... So if a bad "teacher " makes something wrong , can duolingo reverse it? I mean , if someone erase your progress ...

August 25, 2016

https://www.duolingo.com/profile/Usagiboy7

Staff member, Vivisaurus told people to email Abuse@duolingo.com if someone encounters a "teacher" abusing the School's feature. This leaves me to believe that Duolingo has a plan. They have a different set of tools than the moderators do. So, I'm not sure what their process looks like. So, I can't say for sure what they are going to do with the information they receive. I imagine that the more relevant information someone sends them, the better.

August 25, 2016

https://www.duolingo.com/profile/Anise1105

Absolutely, and I didn't mean at all to cause panic. Just wanted to remind people to be cautious, and careful, especially when it comes to their personal information. :)

August 25, 2016

https://www.duolingo.com/profile/Usagiboy7

:)

August 25, 2016

https://www.duolingo.com/profile/Ifphigenia

Just to help anyone else who may be approached to join a classroom, do not join one unless you know and can talk to the teacher in real life. Asking questions to satisfy yourself of the validity of a classroom will not tell you anything, if the so-called teacher's account has been compromised. You will get plausible answers and everything will appear above board.

The best advice I can give is only join a classroom run by a person you know in real life after talking to them in real life and if you are in any other classroom consider, very strongly, leaving it. Then change your passwords and the email address associated with your account.

Report any suspicious activity on your account to abuse. They are very helpful indeed and act fast.

My thanks to all of them, vivisaurus and all the moderators and my friends, you know who you are :-))

August 25, 2016

https://www.duolingo.com/profile/vivisaurus

Thanks for sharing this here too, Usagiboy7!

August 25, 2016

https://www.duolingo.com/profile/Usagiboy7

Thank you for your swift and open communication, and for always trying new things to improve the learning experience. :)

August 25, 2016

https://www.duolingo.com/profile/aanaaaa

Yeah, it can be a big problem, can a "teacher " erase a progress of someone? There are lots of "teachers" here , sometimes they are kids... It should have a control of these "teachers"

August 25, 2016

https://www.duolingo.com/profile/jesus098712345

Yes they can it's bout the same of removing your self from a class but u remove your self.....if u are a teacher

August 25, 2016

https://www.duolingo.com/profile/aanaaaa

:O :O :O , So you study and someone can just erase it or change your password? TERRIBLE !

August 25, 2016

https://www.duolingo.com/profile/Anise1105

Yes, someone can hack into someone's account, lock them out of it, pretend to be them, have you join a classroom, and then they have all your personal information. If you're in a classroom right now, and you aren't completely sure who the teacher is, GET OUT!

August 25, 2016

https://www.duolingo.com/profile/aanaaaa

I don't need teachers :) and I don't understand why all this unnecessary power teachers have here ...

August 25, 2016

https://www.duolingo.com/profile/b05aplmun.ca

Some schools use Duolingo in their bricks-and-mortar classrooms.

Teachers set up classrooms on Duolingo and invite their students to join. They need students' email addresses to do so and to be in contact with their students in the virtual classroom..

They also are given the power to exert some control over what their students do. (This may keep some younger students safe in what is essentially a public place and also means the teachers can prevent their students from rampaging through the forums, creating spam, saying nasty things to each other and random strangers, and trying to be provoking - all of those things have happened and are annoying for serious users.)

August 25, 2016

https://www.duolingo.com/profile/leahstockwell

I am completely lost. Is this sight no longer] for the general public? I can't do anything, I can't reach anyone.....What has happened?? please help. And this evening BEFORE i logged on I received an email to my personal email asking me to follow him. I have no idea who he is and there is zero information on his profile. I don't think this is safe anymore and I can't even use it anyhow. I thought the whole point was to teach adults and kids but now it seems it is more of a "class" that they can be taking at school. Sorry this is just not at all like it used to be and its basically unusable. I've read every help article followed their instructions and nothing happens. If this is no longer for the public and is for students perhaps you should let people know this

October 27, 2017

https://www.duolingo.com/profile/Usagiboy7

Hi Leahstockwell,

(This discussion you've commented in is severely outdated and has been replaced by the Help Center. I will add a note at the top in the OP. Honestly, I totally forgot this existed)

Duolingo is not just for schools. There is a classroom feature that was created for educators. Teachers can limit their student's access to other areas of Duolingo. So, if you weren't invited to join a classroom by an actual teacher of yours outside of Duolingo, don't join someone's class. That feature allows teachers to control their students' accounts to help keep the students focused and out of trouble.

If you have joined someone's classroom, but they are not your teacher, you will need to get assistance by posting a discussion to the Educator forum: https://www.duolingo.com/topic/909. (You might need to edit your forum subscription list and add the Educator forum to your list if it isn't already there.) That forum has a paid staff member who visits the posts and helps people troubleshoot related issues.

When asking for assistance, please remember readers can't see what you're seeing. So, you need to be very clear in describing the situation: What operating system and browser are you using? What took place before you experienced problems? What outcome are you hoping for? (Leave a classroom, see a feature that's missing, etc.) What troubleshooting have you already tried? (You mention reading Help articles to try and navigate, which ones? (So nobody recommends them to you again for this matter.) If you can provide screenshots of what your having difficulty with, that would help a lot.

Good luck!

October 28, 2017
Learn a language in just 5 minutes a day. For free.