Report a Problem not functioning

Since the new design was installed I have been unable to report a problem: only the first option is available but once that's been clicked on it is impossible to send. I'm on a MacBook, using Safari 5.1.10 and the screen resolution is 1152 x 720. I have come across one other person so far who has been unable to use report a problem, who also uses a Mac and Safari.

February 13, 2014



November 19, 2014

In the 'fill in the blank" questions with word choices, I've noticed recently that the correct word isn't listed as an option. When I make a guess and choose one of the words offered, I get it wrong with the correction showing the word that wasn't even an option.

September 15, 2014

I have a problem with receiving up votes, actually not receiving them. During the last three days I have been given many upvotes but my score has only gone up 1 point. Who can help me with this? I will appreciate any suggestions.

August 15, 2015

Maybe they are in a lower tier than you?

August 16, 2015

How would that affect it?

August 16, 2015

Upvotes only count from people in the same translation tier as you or higher.
If someone is in a lower tier, they still get XP, but it doesn't count towards your getting to the next tier.
Hope that made sense and helps!

August 16, 2015

Mine too

November 1, 2014

I can't seem to invite my friends through "the find friends through Facebook" button as it won't connect for some reason. I'm logged in to both Facebook and duo lingo. I'm using an iPad. With the most recent version

May 24, 2015

I am on my Macbook and I have the same problem

May 28, 2015

I just finishe'd my daily lessons and a board came on my screen saying that I lost 6 day streak lost. they ask me if I want to pay to fix it or not but my screen doesn't t allow me to do anything?

Please could you tell me what to do?

September 24, 2016

When pressing on the 'dumbbell', it doesn't work. Not in Explorer or Firefox.

May 5, 2019

Thanks for all the details! We're working on getting this fixed. Our engineers are taking a look at this. Thanks for your patience :)

February 13, 2014

Thanks - it's good to know that someone's working on it - I was afraid it was just me!

February 13, 2014

Five days now so my patience is having a good work out . . . any news? I keep trying to report things (stuff still comes up) but nothing happens. Although I can click on the first option, hitting 'submit' doesn't produce any results at all.

February 19, 2014

I equally have a problem with DuoLingo on Android and do not know how to report it. First, the app worked perfectly for a couple of weeks, using it every days. Then, starting a couple of days ago, when typing answer, the app gels for a moment, the letter I'm typing seems blocked.. then, after 3-5 seconds, the lesson I was in shuts off and restart at the begining.. what's going on? all other apps on my Samsung Galaxy4s work perfectly, and my phone has plenty of memory space, and I keep DL running alone. My nick is SylvainQc . Please email me privately.

June 21, 2014

the duolingo app no longer opens on our ipad. We just got the ipad in Dec. Everything was working ok until yesterday.

June 25, 2014

I can't move past a section even though I've completed the last lesson and have done the "strengthen" section several times. I've reported it through the "support" link but no one ever answers me.

November 24, 2014

I am experiencing a similar problem. Some well completed sections never turn gold. This stalls forward progress massively. To be honest, after months of this, I am just about worn down. Life is too short for going round and round in circles. This is a New Tree glitch, I think. No-one from Duo ever replies. I am now doing Memrise, too. It does not foul up! But I love Duo.

August 20, 2015

I'm stuck on level 2 Italian. I redid each lesson several times as well as the strengthen new skills part. I answered correctly each time. I can't move up to the next level. I give up. Also, there is no response from the support link, Shouldn't there be a way to contact some one about a problem like this?

September 8, 2015

I had the same problem, solved taking the lessons again. Not only the strengthen but the single lessons

June 17, 2016

The lessons will not upload any more. This only started a few days ago. Also the facility to use umlauts has disappeared, so when I type the word without umlauts, it tells me I have got it wrong.

March 3, 2015

My app isn't syncing, I have finished a full lesson on German but the bars don't get full. When I click the lesson it's everything done. Please help!!

March 11, 2015

Yes me. I need to report a really bad problems in my lessons. I am using firefox and mac. I am given a list of words I am suppose to learn. It gets stuck on one phrase and repeats it 20 times even though I got it right several times. And then I don't even get to learn the vocab I was promised.

May 18, 2015

It has messed up my account so that my progress in 5 languages has all been erased and it has converted my native language to Dutch. How do I get it all back?

May 28, 2015

plz ban toyatabe plsz

October 27, 2015

he is hacker

October 27, 2015

Yesterday I am sure I practised the language! I reached the target I set, and I even bought two "things" from the store, because I got some lingots... but for some unknown reason the practice was not recorded. Why does this happen? It is not the first time, but I wanted to post this here, so that someone could try to help me or share any tip... Thanks in Advance

December 10, 2015


December 19, 2015

It always say that it needs to connect when i have 3 bars!! I meed this for school im ona 10 day streak and im level 10 now plz i've checked websites and they say u have to restart which i do not want to do. Plus, i put my password in or true to change it it doesn't work.. On my iPhone 6 anyway..

December 19, 2015

I had 29 lingots and when I was in the lingot store I accidently pressed on Spanish progress quiz. This is the second time it has done this to me and I would like my lingots back. Total lingots lost 50

January 19, 2016

I do DuoLingo on my IPhone, but recently when I tried to sign in it just seemed to be loading and it wouldn't sign me in.

January 28, 2016

Cannot access duo lingo

February 5, 2016

Can't get to second lesson

February 12, 2016

I am studying Norwegian, and I am getting an irritating buzzing sound instead of a chime when I get the right answer, and no reported speech is coming through... Something is wrong....can you help?

March 15, 2016

I replaced my iPhone and now I an having to start over. I was on level 22. help!

April 27, 2016

i cant progress to the next level, i finish the level and then it looks like it never saved the progress

May 26, 2016

I keep losing my day, my days go back to 0 days every few days, and will I get a response, I have been using duo lingo for about 18 months and I have only missed one day of reaching my daily goals.

May 28, 2016

My connection to dull into is a problem. When I try to use the app the part of the screen that shows the words that need improvement is blank. I get an error message when I press "strengthen"

May 31, 2016

My leader board won't load properly. Other people's scores aren't coming up.

July 15, 2016

I've lost all my 227 days of progress....

September 30, 2016

My duo lingo app will not open.I forgot my password

December 4, 2016

After 50 some straight days I can't open my app((I deleted it, but would like to have it back,working

December 5, 2016

I can't move past a section even though I've completed the last lesson and have done the "strengthen" section several times. I've reported it through the "support" link but no one ever answers me.

please tell why is this happening??

January 27, 2017

All of the test is in arabic. No English! I have used Duo lingo for several years now, and this has never happened.

March 13, 2017

,My site language should be english. It is now arabic. I cannot seem to fix it

March 13, 2017

Several times I have encountered complete silence when I am told to write down what I hear. Otherwise the sound is fine.

May 12, 2017

I have the same problem with android....from a week, with the new version app ... Who can resolve this ?Help!

June 7, 2017

Why is the 'Words" section no longer functioning on my mac Pro?

June 13, 2017

I have an iPad and am reviewing my French with Duolingo. Every day after a short time, static develops in the tape, and is so strong that I cannot understand a single word of dictation. I have to turn off my computer, and when I come back, you restart the lesson at the very beginning! This is frustrating, all the more so because it happens repeatedly. How do we fix this?

October 9, 2017

my page isn't loading in general

October 19, 2017

I'm trying to learn russian but every time I try to start (on the alphabet portion) it asks me to write things in the language (that I don't even know yet) , and doesn't even give me the letters. I can't write anything in Russian without the letters!!!

November 30, 2017

This what I did, I added the Russian keyboard from my settings in my iPad i am sure that you know how to do that, you must do this. Then I suggest you get a free app to learn the Russian alphabet which takes time to learn’ it. I used this free app called learn the Russian Cyrillic alphabet in three hours it will take you step by step, it is a huge help and it is a great thing to have. You could probably start your duo Russian course at the same time while learning alphabet, i found it great fun learning Russian. Also it is a very good idea to get the Google translater app. You will need to do that when it gets difficult it is a great app, it translates lots of languages. It sounds complicated but it isn’t I’m 70 and i worked it out after a bit of mucking around to get started but is fun to do,

December 1, 2017

when I have to repeat what is written down it said I skipped it ,but I didn't nor I do now ,please ,please correct it it .

December 11, 2017

Why can I not use the "Practice" Dumbell anymore since the new upgrade a few weeks ago? Not only that, but I can't use the new upgrade on my phone anymore. Help????

April 3, 2019
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