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Report a Problem not functioning

Since the new design was installed I have been unable to report a problem: only the first option is available but once that's been clicked on it is impossible to send. I'm on a MacBook, using Safari 5.1.10 and the screen resolution is 1152 x 720. I have come across one other person so far who has been unable to use report a problem, who also uses a Mac and Safari.

February 13, 2014





In the 'fill in the blank" questions with word choices, I've noticed recently that the correct word isn't listed as an option. When I make a guess and choose one of the words offered, I get it wrong with the correction showing the word that wasn't even an option.


I have a problem with receiving up votes, actually not receiving them. During the last three days I have been given many upvotes but my score has only gone up 1 point. Who can help me with this? I will appreciate any suggestions.


Maybe they are in a lower tier than you?


How would that affect it?


Upvotes only count from people in the same translation tier as you or higher.
If someone is in a lower tier, they still get XP, but it doesn't count towards your getting to the next tier.
Hope that made sense and helps!


I can't seem to invite my friends through "the find friends through Facebook" button as it won't connect for some reason. I'm logged in to both Facebook and duo lingo. I'm using an iPad. With the most recent version


I am on my Macbook and I have the same problem


I just finishe'd my daily lessons and a board came on my screen saying that I lost 6 day streak lost. they ask me if I want to pay to fix it or not but my screen doesn't t allow me to do anything?

Please could you tell me what to do?


When pressing on the 'dumbbell', it doesn't work. Not in Explorer or Firefox.


Thanks for all the details! We're working on getting this fixed. Our engineers are taking a look at this. Thanks for your patience :)


Thanks - it's good to know that someone's working on it - I was afraid it was just me!


Five days now so my patience is having a good work out . . . any news? I keep trying to report things (stuff still comes up) but nothing happens. Although I can click on the first option, hitting 'submit' doesn't produce any results at all.


I equally have a problem with DuoLingo on Android and do not know how to report it. First, the app worked perfectly for a couple of weeks, using it every days. Then, starting a couple of days ago, when typing answer, the app gels for a moment, the letter I'm typing seems blocked.. then, after 3-5 seconds, the lesson I was in shuts off and restart at the begining.. what's going on? all other apps on my Samsung Galaxy4s work perfectly, and my phone has plenty of memory space, and I keep DL running alone. My nick is SylvainQc . Please email me privately.


the duolingo app no longer opens on our ipad. We just got the ipad in Dec. Everything was working ok until yesterday.


I can't move past a section even though I've completed the last lesson and have done the "strengthen" section several times. I've reported it through the "support" link but no one ever answers me.


I am experiencing a similar problem. Some well completed sections never turn gold. This stalls forward progress massively. To be honest, after months of this, I am just about worn down. Life is too short for going round and round in circles. This is a New Tree glitch, I think. No-one from Duo ever replies. I am now doing Memrise, too. It does not foul up! But I love Duo.


I'm stuck on level 2 Italian. I redid each lesson several times as well as the strengthen new skills part. I answered correctly each time. I can't move up to the next level. I give up. Also, there is no response from the support link, Shouldn't there be a way to contact some one about a problem like this?


I had the same problem, solved taking the lessons again. Not only the strengthen but the single lessons


The lessons will not upload any more. This only started a few days ago. Also the facility to use umlauts has disappeared, so when I type the word without umlauts, it tells me I have got it wrong.


My app isn't syncing, I have finished a full lesson on German but the bars don't get full. When I click the lesson it's everything done. Please help!!


Yes me. I need to report a really bad problems in my lessons. I am using firefox and mac. I am given a list of words I am suppose to learn. It gets stuck on one phrase and repeats it 20 times even though I got it right several times. And then I don't even get to learn the vocab I was promised.


It has messed up my account so that my progress in 5 languages has all been erased and it has converted my native language to Dutch. How do I get it all back?


plz ban toyatabe plsz


Yesterday I am sure I practised the language! I reached the target I set, and I even bought two "things" from the store, because I got some lingots... but for some unknown reason the practice was not recorded. Why does this happen? It is not the first time, but I wanted to post this here, so that someone could try to help me or share any tip... Thanks in Advance


It always say that it needs to connect when i have 3 bars!! I meed this for school im ona 10 day streak and im level 10 now plz i've checked websites and they say u have to restart which i do not want to do. Plus, i put my password in or true to change it it doesn't work.. On my iPhone 6 anyway..


I had 29 lingots and when I was in the lingot store I accidently pressed on Spanish progress quiz. This is the second time it has done this to me and I would like my lingots back. Total lingots lost 50


I do DuoLingo on my IPhone, but recently when I tried to sign in it just seemed to be loading and it wouldn't sign me in.


Cannot access duo lingo


Can't get to second lesson


I am studying Norwegian, and I am getting an irritating buzzing sound instead of a chime when I get the right answer, and no reported speech is coming through... Something is wrong....can you help?


I replaced my iPhone and now I an having to start over. I was on level 22. help!


i cant progress to the next level, i finish the level and then it looks like it never saved the progress


I keep losing my day, my days go back to 0 days every few days, and will I get a response, I have been using duo lingo for about 18 months and I have only missed one day of reaching my daily goals.


My connection to dull into is a problem. When I try to use the app the part of the screen that shows the words that need improvement is blank. I get an error message when I press "strengthen"


My leader board won't load properly. Other people's scores aren't coming up.


I've lost all my 227 days of progress....


My duo lingo app will not open.I forgot my password


After 50 some straight days I can't open my app((I deleted it, but would like to have it back,working


I can't move past a section even though I've completed the last lesson and have done the "strengthen" section several times. I've reported it through the "support" link but no one ever answers me.

please tell why is this happening??


All of the test is in arabic. No English! I have used Duo lingo for several years now, and this has never happened.


,My site language should be english. It is now arabic. I cannot seem to fix it


Several times I have encountered complete silence when I am told to write down what I hear. Otherwise the sound is fine.


I have the same problem with android....from a week, with the new version app ... Who can resolve this ?Help!


Why is the 'Words" section no longer functioning on my mac Pro?


I have an iPad and am reviewing my French with Duolingo. Every day after a short time, static develops in the tape, and is so strong that I cannot understand a single word of dictation. I have to turn off my computer, and when I come back, you restart the lesson at the very beginning! This is frustrating, all the more so because it happens repeatedly. How do we fix this?


my page isn't loading in general


I'm trying to learn russian but every time I try to start (on the alphabet portion) it asks me to write things in the language (that I don't even know yet) , and doesn't even give me the letters. I can't write anything in Russian without the letters!!!


This what I did, I added the Russian keyboard from my settings in my iPad i am sure that you know how to do that, you must do this. Then I suggest you get a free app to learn the Russian alphabet which takes time to learn’ it. I used this free app called learn the Russian Cyrillic alphabet in three hours it will take you step by step, it is a huge help and it is a great thing to have. You could probably start your duo Russian course at the same time while learning alphabet, i found it great fun learning Russian. Also it is a very good idea to get the Google translater app. You will need to do that when it gets difficult it is a great app, it translates lots of languages. It sounds complicated but it isn’t I’m 70 and i worked it out after a bit of mucking around to get started but is fun to do,


when I have to repeat what is written down it said I skipped it ,but I didn't nor I do now ,please ,please correct it it . annewonfor@btinternet.com


Why can I not use the "Practice" Dumbell anymore since the new upgrade a few weeks ago? Not only that, but I can't use the new upgrade on my phone anymore. Help????


Upgraded iPad Pro last night. Can’t now access duolingo app. Help please. Other apps not working either. Tried shutting down and starting up again no change

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