https://www.duolingo.com/profile/YuMoises

My streak!

I think something is wrong! Yesterday I did my lesson (as everyday) and now my streak is back to 0 when it should be in 192 Why? What happend?

February 15, 2014

12 Comments


https://www.duolingo.com/profile/Bill-Roca

I've seen 2 or 3 posts like this lately, enough that it seems rare but apparently real. Maybe there's a glitch in Duo's system.

I'd fill out a support form (to the left) and ask someone there to look into it. Let us know how it turns out!

February 15, 2014

https://www.duolingo.com/profile/YuMoises

Done. Thank you for the advice. Sure I'll let you know.

February 15, 2014

https://www.duolingo.com/profile/kristinemc

Hi YuMoises! I'm putting this into the troubleshooting section and taking a closer look :)

February 15, 2014

https://www.duolingo.com/profile/YuMoises

Hi! Thanks, I hope that helps.

February 15, 2014

https://www.duolingo.com/profile/kristinemc

It looks like you did a lesson at 2:57 am, but because you're in a -5 timezone it counted for Feb 13th. We will email you :)

February 15, 2014

https://www.duolingo.com/profile/ALoUSyUseRnaME

It's because you probably didn't come on early enough. The streak deletes every 24 hours.

February 15, 2014

https://www.duolingo.com/profile/YuMoises

I'm sure i did. I did it in the early afternoon. Around 12 m- 1 pm (as almost everyday).

February 15, 2014

https://www.duolingo.com/profile/ALoUSyUseRnaME

Well, if you go on at 12 , then 1 the next day, it will be deleted because that's more than 24 hours.

February 15, 2014

https://www.duolingo.com/profile/YuMoises

I meant 12 M: Noon.

February 15, 2014

https://www.duolingo.com/profile/wazzie

That's not the way the streak works. You have to earn at least one point each day from midnight to midnight in the time zone you made your account in.
This means you can do one lessons at 12:05 am on Monday and then do your next lesson at 6:05pm Tuesday (42 hours later) and still keep your streak.

February 15, 2014

https://www.duolingo.com/profile/YuMoises

Thank you. Muchísimas gracias por tu ayuda.

February 15, 2014

https://www.duolingo.com/profile/YuMoises

My streak is back. Thank you to everyone who helped. :)

February 18, 2014
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