Just completed two practice lessons in iOS app, but now those points have disappeared!!!!
This is awful!! I rely on the iOS app to get in my daily practice. :(
But I completed two practice lessons in the app, and now those points have disappeared!!!! I did the first practice just before J-Steven posted his article (it still said under construction when i posted my comment there).
On the web site the streak indicator had a check mark on it. No problem.
Then I went back and did another practice in the app: my points again went up from ZERO. :( It's as if the first practice points -- which I also watched go up from zero) had not happened!!!
Please explain! Are my word strengths updating? Are the points lost? Will the problem affect every language? :(
Today I found out that all my lessons are cleared (both on the iPad and browser). I don't see any lessons that i started eventually (french, spanish etc). But the worst part is that my progress in german was disappeared. It is still 10th lvl and shows that I practiced yesterday, but all I can do is to choose the very first basis lesson.
That's awful! Is there any chance you logged in to a different account? Maybe you have a FB linked account as well as a Google Plus? Or an email account?
If none of those sound like possibilities, I hope you create a thread for what happened to you in the "troubleshooting" forum. Help or advice is usually not far away.
I had this problem with the app when it appeared to have the internet connection (it actually let me complete two lessons) but afterwards I noticed that my progress has not been recorded. Unfortunately I noticed it the next day - lost my 30-day streak. Now I am really wary with the app and check my progress in the web interface.
Same thing happened to me today. I had completed the sports and economics (up to 5/6) and when I reconnected to my wifi, all the progress was lost. It really sucks. In addition, the economics exercises had quite a few highly suspect sentences but , of course, I couldn't report them or mark them to be reported because they were on the mobile app.