Topic: Troubleshooting
https://www.duolingo.com/darlah

Problem with logging progress

    My progress is no longer being logged. When I finish the final question of a problem set and press "check", it returns me to the homepage and doesn't show that problem set as completed. (Most recent: Abs Obj 2, set 7).

    February 11, 2013

    17 Comments

    https://www.duolingo.com/jossieanne

      Can not progress further after completeing lesson 1 2 and phrases

      April 15, 2013
      https://www.duolingo.com/bren
      • 1942

      When did this problem start? Our database doesn't show you having done anything in the last few days.

      February 11, 2013
      https://www.duolingo.com/darlah

        I completed the problem set on Friday but assumed it had logged my work. I went back today to do the next problem set and noticed the issue. When I completed the problem set again I checked and sure enough it was still marked as incomplete. I tried logging out and back in again, did the set again, still shows as not completed.

        http://duolingo.com/#/comment/186040 seems to be the same problem.

        February 11, 2013
        https://www.duolingo.com/bren
        • 1942

        Can you try again? We pushed a fix for a bug that might have affected you.

        February 11, 2013
        https://www.duolingo.com/darlah

          I've just tried and it's still not logging my progress.

          February 12, 2013
          https://www.duolingo.com/darlah

            Are there any browser/PC settings which could be affecting this? I've tried on different PCs and different browsers with varying results. - PC 1, Chrome: no progress logged - PC 1, IE: no progress logged - PC 2, Chrome: progress logged

            February 13, 2013
            https://www.duolingo.com/bren
            • 1942

            We suggest using a recent version of Chrome without using plugins that affect Javascript functionality.

            February 13, 2013
            https://www.duolingo.com/hispanzig13

              I cannot remember my password and am therefore unable to create a new one / change it. How do I find out my "old" password? Please help. Thanks!

              February 14, 2013
              https://www.duolingo.com/bren
              • 1942

              [Removed factually incorrect info.] Sorry, you do need your old one to reset it. However, you can request a password reset at http://duolingo.com/#/forgot_password

              February 14, 2013
              https://www.duolingo.com/hispanzig13

                How can I log in without a password?

                February 14, 2013
                https://www.duolingo.com/bren
                • 1942

                You are currently logged in, since you're posting to this forum with your username. Are you trying to do this on another account?

                February 14, 2013
                https://www.duolingo.com/hispanzig13

                  Yes, have been trying to log in on my IPhone...

                  February 14, 2013
                  https://www.duolingo.com/bren
                  • 1942

                  Please change your password on the website and then you can log in on the phone with your new password. Please let me know if you still have any problem.

                  February 14, 2013
                  https://www.duolingo.com/hispanzig13

                    Thanks!, But/And that's where the problem comes in because in order to change my password, I need to know the current on (which I forgot.(((

                    Thanks, but I cannot see where to do this....

                    February 14, 2013
                    https://www.duolingo.com/bren
                    • 1942

                    Go to this URL and request a password reset: http://duolingo.com/#/forgot_password

                    February 14, 2013
                    https://www.duolingo.com/quaylesp

                      I am able to access my profile on 2 x ipads and a desktop but am unable to log on to my profile on an Android phone (Samsung S4). Any ideas

                      October 31, 2014
                      https://www.duolingo.com/Doriemaek

                        I cannot follow my progress. Tried to log on but didn't work. Doriemaek@charter.net

                        November 11, 2016

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