https://www.duolingo.com/bgglfr

Ongoing problem(s)

A week ago posted in discussion problem I have with the Icons on the home page. From my desktop when I launch Duolingo though AOL there are no Icons on my home page, however, when I launch through Internet Explorer they are there and seem to almost work as advertised. Only problem I have then is microphone does not work, I have checked computer and performed all checks and it checks out fine. I have also reported this and sent in screen prints through the Support link. So far no responses and problems still exist. Help please……….

February 18, 2014

3 Comments


https://www.duolingo.com/angel194462

Hi bgglfr! Sorry, I'm not sure what AOL is, but Duolingo might not be working for you because a virus-preventer is blocking it, or you have settings that won't allow it. Your microphone might not be working because you have not allowed DuoLingo to access it. I suggest using Google Chrome ( https://support.google.com/chrome/answer/95346?hl=en or https://www.google.com/intl/en/chrome/browser/mobile/ )though, because DuoLingo has recently updated the microphone tool on it! Hope this helps! :)

P.S. To Anyone Out There. Am I allowed to put links like this on discussion? I don't see anything against it in the guidelines...just wondering.

February 19, 2014

https://www.duolingo.com/bgglfr

Angel Thanks but used to work fine with AOL till recent update, after that see home page just no Icons. Microphone problem is same in IE and Chrome. Will just have to wait till Duolingo support contacts me. Till then will continue on IE without microphone.
Thanks again

February 19, 2014

https://www.duolingo.com/angel194462

Hi again! Well, I have another tip for the microphone just in case. Is your microphone a part of your computer? From what you have said, I am guessing that is so. Although you have checked it, I would just like to make sure that you have done a microphone test or talked with friends on a computer call. Just in case! Also, I found this forum that might help with your loading problems http://support.mozilla.org/en-US/questions/958292. :)

February 20, 2014
Learn a language in just 5 minutes a day. For free.