https://www.duolingo.com/TaylorWendell21

All stats are gone.

I accidentally uninstalled it on my phone, and I thought "oh, no problem, since I have an account it will all be fine." So I reinstalled it on my phone and logged in, and all of my stats were gone and then I tried to login on my computer to see if it was just on my phone, but they were gone too. Now I have no stats and phase 3 is due Friday and there is no way I'm going to be able to finish it. Please tell me there is a way for me to get my stats back ):

February 19, 2014

3 Comments


https://www.duolingo.com/angel194462

Hi 21LarryStylinston! What stats are you referring to? Have you tried different browsers? And last, but not least, have you checked your phone memory? The last question is probably the most unlikely, but just in case! These questions could help the problem be solved easier! :) Please answer!

February 19, 2014

https://www.duolingo.com/TaylorWendell21

As in stats I mean all of my progress on Duolingo and all of my friends are gone as well, it's telling me I have to start at Basics 1. I have tried two different browsers, and still no luck. I haven't checked my phone memory, because I'm not sure how I can do that. Thank you for the help, anyway! (:

February 19, 2014

https://www.duolingo.com/angel194462

Hi again! What type of phone do you use (different phones have different options)? On the computer, try emptying your cache and cookies. The only other conclusion I can think of is that you chose to "Reset or remove languages" in the settings option. If so, I think you should ask DuoLingo support on this. Do you remember pressing anything before deleting the app? :)

February 20, 2014
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