https://www.duolingo.com/profile/alibumbaya

Streak repair did not work

Hi! I purchased the "streak repair" for $4.99 seven days ago. Apple charged my credit card and I have a receipt but my learning streak was never repaired. I've made two reports to Apple but have not received a response or refund to my credit card. Can anyone at Duolingo help to refund the money or, ideally, to repair the streak? Thank you!

November 21, 2016

1 Comment


https://www.duolingo.com/profile/Rattl
  • 1914

I posted this link in your other thread, but I found this post from four months ago that was made by someone that seems to have had the same problem: https://www.duolingo.com/comment/16331903

There were a couple suggestions in that thread, one of the admins advised that they email a report to support@duolingo.com with a copy of their confirmation receipt from Apple -- so if you haven't reached out to the support email yet, that's something you could try.

November 21, 2016
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