https://www.duolingo.com/NadjaStein1

App not working after android update

I've just seen on the website, that I lost my 180+ streak after having not practicing for three days. But I know for a fact that this can not be. I have at least 2 days of practice in this period, and a streak freece. I practiced with my mobile phone in this time, but I didn't really check the streak in this time. I also used my phone today already and saw that it does not apperar on the website at all. I tried it again later with my tablet and it worked just fine. I don't know if it is a problem with android, because I had an update on the weekend. It really botters me to loose this streak just because of a bug.

December 13, 2016

2 Comments


https://www.duolingo.com/hughcparker

The three most common reasons for this are:

  • you're working on a phone or a tablet, and your phone / tablet hasn't been able to synchronise its data with the server.

  • your daily target is set to more XP than you did one day.

  • you've travelled across timezones, and Duolingo's using the time zone you travelled from.

The first is the most likely - that your mobile device hasn't synchronised.

It's always a good idea to buy a streak freeze if you care about your streak, and to check every now and then that it's still active. It's also a good idea to check that your phone / tablet has synchronised with the server.

December 13, 2016

https://www.duolingo.com/scizzorz

I'm also experiencing the same problem. The web site shows that I have not practiced in the last three days but have three times my normal practice already for today. I think there's a bug on their end.

December 13, 2016
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