Sound not working, unable to answer questions,
Duo lingo please fix
It has been more than one year, and this problem is ongoing. Developers don't seem to care about it at all. But this is such an annoying problem every time, 'type watch you hear' without hearing anything! I tried every possible solution even restarting the sound drive and it didnt work out
It has been an on/off problem for months. Now (2014 Aug 15) having booted and re-booted my laptop and checked various settings DUOLINGO WILL NOT RECORD A THING! Checked to ensure that SKYPE was hearing me OK and no problem at all. I've wasted lots of time which was supposed to go to learning. DL please fix this bug.
It is extremely frustrating that the sound -- after so many complaints -- is still not fixed. Nevertheless, the course keeps submitting student challenges to voice a particular sentence or a word, then complaints since it did not capture my voice. Would you, please, suspend forcing the part of exercises that invokes what you can not "hear" until you fixed the problem. Thank you!
So, not sure if someone found a solution, but using CHROME browser, all sounds are active and working and microphone works like a charm, but when clicking on any activities that involve the speaker icon, nothing works (and therefore the lesson item is marked incorrect).
The only solution I have found is to turn the speaker OFF and that eliminates that portion of the lesson from the plan (but doesn't help with why it isn't working in the first place).
From personal investigations in the past, I think this answer is correct: The problem is with some cross-site security (Duolingo trying to play sounds from a different site via https protocol). Chrome with strong security settings may consider this a security risk, and decide not to play, Edge may decide this is no security risk and play it.
I use Microsoft Edge and I still have this problem. Today (16-5-2019), I tried to test out of a level and lost all three hearts because there was no audio on 'type what you hear' questions. This has been happening more since I switched to PLUS - so, I'm paying for this! Very annoying.
im trying german french italian and irish (gaelic just started today so I'm very excited about that one) and they each appear to have the same problem with the sound. I inform duolingo by going to the selections lower left to say sound not working but it doesn't appear to fix the problem. I seem to have a great run of the sound continuously working and then times when it barely works at all. I love the site for all the information but it invalidates when the sound cuts out and you have no idea what anything means especially when you are trying these out for the first time. I sincerely hope they fix the sound for us. It can be brilliant for weeks and then kaput. I am very grateful to Duolingo for this amazing opportunity. it is truly wonderful!!! ok that's my gripe for the day. :):) happy lingos
After suffering the same problem many times in the past and having a total failure of DL to hear about 2 weeks ago I did considerable analysis and came to the conclusion that when DL refused to "hear" at all the problem was associated with an update of Adobe Flash. So I went in and changed some Flash settings and DL recovered its hearing - please don't ask me which settings I changed but I did the same on both of my computers with the same positive result.
However this does NOT account for the intermittent problems I had yesterday when DL turned a deaf ear to me just the odd time or why, a little later, it went completely deaf and I had to turn off the sound to complete a lesson. Then log-out and log-in again; turn the sound back on thus curing the hearing problem.
All in all this is a very frustrating, time-wasting problem that DL should have sorted out by now. Over to you DL.
Same probleme here: Can't hear, and can' record using the app on my iPhone. Reboted iPhone without success. My problems started after I began to use Chrome on PC parallell with iPhone connecting my PC to a headset with mic. The frequency of using duolingo (on any platform) has for above reasons dropped. What to do?
Have you checked your Flash settings on your computer? (See above) Assuming you're running Windows different browsers use different Flash versions right now. I found when I used, the hated (by me) Internet Explorer when Firefox sound didn't work that IE did but I hated the way it treated copying so went back to FF and tweaked the Flash settings to always allow DL. Now, for the most-part, the sound works. If you're on Mac sorry to have wasted your time.
Actually, I found a solution that works for me! I thought I had a problem only with DuoLingo, but it seems that I have a sound issue with my iPhone. The ringing sound and some alarms are working well, but I can not hear any volume when listening to videos (and DuoLingo). I then checked the AirPlay icon below on my phone when I was looking on a video (with no sound for me...), and it seems that it was stucked on "Docking" - it was not possible to choose the iPhone icon since this was missing. This means that the audio was send to "Docking" and not the iPhone! I do not have any docking station, so what to do? After some search, I found the solution to this issue: It is th charger/cable I have in my car! Yesterday I went out in my car, connected once more and disconnected. Voila - it works perfect again (DuoLingo and video audio). PS! I have also contacted DuoLingo support, and they tried promtly to help me out (no solution). If you need help - contact them (or google it), I assume they have no capacity to read this forum.
This just happened for me too... The other day, sound stopped working using Duolingo on my iPhone for several hours, and then learned other people were having the same problems on PC (whereas mine was fine). Yesterday, the autoplay and audio for the pictures exercises on the desktop site went out but the sound on my phone is fine. It's going back and forth, I swear :/
I have found a 'temporary' solution (that worked for me):
if you have a second tab with duolingo open (meaning two tabs of duolingo open), when the sound stops working, go to your other duolingo tab and scroll up and down. I find when i do this (specifically, it worked with this thread), then i found that almost immediately the sound came back (only to be lost every time i switched applications/tabs).
The missing sound will be a duolingo wide fault and not language specific. My android phone has not played sound for 2 days but the pc does. I've checked the settings. Sound plays on other phone apps. I note that when I select a lesson the speaker icon and wifi icons disappear.
This problem is still present to this day, but in Norwegian course. Sentences are not fully spoken and i can't answer them correctly. They are always getting cut off in the middle or the last word of sentence. Something is happening to Duolingo, why are they not fixing things.
It appears, reading through these comments, the problem is with Duolingo. My headset/ microphone work everywhere else. It doesn't work for me in Chrome. Duolingo, this is the 21st century, people are using headsets with built in mics. Please fix this. It can't be that hard, no other application has such difficulty hearing someone speak.
I use duolingo on my laptop. (firefox/ubuntu/flashplayer are updated). I had sound at the beginnig, now it is completely silent. (mp3, youtube, ... are fine) I really like duolingo but these sound issues are very frustrating! (it seems that the half community has similar problems)
It happens very often in the middle of the lesson, regardless of the language! Annoying especially when I have just a few exercises left and hearts are running low! Annoying, too, when I am at the end of the lesson with all my hearts intact and have to start it all over again, not knowing if I will be stuck again or not.! Please fix it, Duo. (browser: Safari)
Curiously, the sound on my iPad will work for half a lesson and then kick out. The only way to reset the sound is to shut the iPad down and restart thereby losing my progress in the lesson. Aggravating ! There should be a way to complete lessons without the need for sound.
I have the same problem, intermittently losing the sound. I have tried reloading the page and that is a temporary solution. I have checked my settings, they are all okay. It is a problem with the website. It is very annoying. Duolingo - please fix or give advice. Thank you
Same here. Mine stopped about one month ago. Thank goodness I moved to Italy anyway. My listening proficiency tanked at first because of this Duolingo audio error, but being spoken to in Italian by real Italians in an immersion environment forced it to rise. "Learn it or die, brain" basically. Still it would be so nice if DL fixed this problem. It'd be great to continue studying at night.
It has happened to me as well, on and off, but there's one time I was in timed practice and I waited in vain for the sound of the phrase to write and it didn't come, even with clicking to the sound button. Other sounds would work fine, it's just sometimes the loading (it seems) of the phrase.
I can't get the sound on duolingo on my desktop at all, so I mostly study on my iphone. but I like the extra features on the computer so I want to play here! It says that I have to try adding duolingo to my flash blocker white list. Can't find THAT anywhere? I have a Mac OSX and am on web server Safari. Is Firefox any more reliable? Frustrating...I love this way to study, but want the full effect!
Safari (6.1.3) on MacPro(OSX 10.7.5) with the latest Flash player (13.1) installed gets no sound in Duo, neither feedback chimes or clicking on the speaker icons. Tried Firefox with same result: error message: "we can't play sound in your browser" Other apps (iTunes etc) working fine.
Duolingo sound worked fine on my old computer. I just got a new one with the latest internet explorer and I cannot do a lesson due to lack of sound. Duolingo suggested downloading the latest flash version, which I just did. Still no sound... I get sound just fine with all other programs. I am so disappointed because Duolingo every day. Please fix this!
My belief is that we actually have two problems with similar symptoms.
1. An Intermittent Problem and; 2. A Permanent Problem.
WHEN it is an intermittent problem I agree with you that DL needs to fix the problem. Please everyone click on the left hand side "Support" tag and send DL a message as they clearly do not monitor this discussion.
But when it is a permanent condition changing the settings on Flash to always allow duolingo.com does appear to fix that problem.
My sound quit working on my iPhone 4s, and when I upgraded to an iPhone 6, I still didn't have sound. Worked with the Apple people trying to resolve issue, but nothing worked: deleting app and reinstalling, doing a "restore" on the phone and then reinstalling. Didn't help. Still no sound. The Apply rep installed Duolingo on his iPhone while we were talking and guess what? He had sound.
This is really crazy.
6 Januari 2015 and DL is still having sound problems. For me sound usually doesn't work on the first question and it shows me a pop up telling me sound is diabled. On the other questions sound does work, but sometimes it takes very long for the sound to work. Today I haven't been able to get any sound at all.
I have just had this problem and tracked it down (it might be a different cause for you). I have 5.1 speakers, and in the Windows sound config menu I ran a test. All speakers were working fine except the middle one. It appears that the voice from DL comes exclusively from this speaker (if you have one).
So after fixing my issue (a very slightly loose wire) and testing it in windows, DL is back working for me.
I realise this won't be a fix for all, but it might help someone out there.
Have WIN 8.1 + Firefox 37.0.1.(Latest). Everything OK with DL, except that my vocal answers stopped to be heard around the 4:th of April 2015. That time WIN had a major update. Opening DL gives "We can't play sound in your browser". Cannot find any "Flash blockers" or anything else blocking voice signals. Have COMODO firewall, but they could find no problems.
I had the same problem. A while ago I was reading a thread where they said, that it may has something to do with your sound software or something - because I have a 5.2 system connected and duo needs stereo, so you will have to change your sound options from 5.2 or surround/ whatever to stereo.
But this solution was to complicated for me - see, I don't want to change this thing all the time, only because I am doing some minutes on duo. And FINALLY It hit me - what's the easiest way to get your sound to stereo - plug in some in ear speakers! ... I tried that, and it worked perfectly.
Maybe you should also try it. Sorry if that's not the thing for everybody...
gityl: your solution (plugging stereo earplugs) reinforces my suspicion that many problems with Duolingo Sound are associated with the computers of us, the listeners. Oft heard request for Duolingo to fix the problem may be misplaced. It may be not possible for Duolingo to fix this problem.
I didn't work for me. And I tried iPad, MacBook and iPhone. So, is it a problem between Duolingo and Safari? (probably not, as I see that Chrome and Firefox's users, among other browsers, are also having the same problem.) I don't think it's acceptable that Duo will not fix it. Besides the frustration of not being able to finish a lesson (or lessons,) what's the point of being deprived of sound when one is learning a foreign language?
After 6 months using Duolingo with no probs, the Spoken questions are mute - pointless! This is appalling and very discouraging. Learning Irish is not easy, but this turns a hard job in to a handicapped hard job. Getting messages from Duolingo to practice every day is like a reminder to suffer the handicap more regularly.
I now have it working on Windows Edge on my PC, and strangely it's never been a problem for my Samsung phone using Chrome. We think it's a Windows 10 issue, to get us to use Edge? This is further annoying, because someone made a wonderful add-on for Chrome that changes your keyboard back and forth for languages like Greek, Russian and Vietnamese for Duo writing exercises. (It's discussed somewhere here, but I can't access it from my phone.) And BTW, other language programs I use, like Living Language (which has some free 'lab' activities) and the beta ai.glossika.com, which has some free stuff also have the same issue, so it isn't really a Duo thing. I didn't have this kind of issue with Rosetta Stone last I used it about a year ago.
I agree. It's likely a problem with the interface. It's certainly frustrating for sure! But with so many platforms and OSs it's nearly impossible for Duo to make it completely bug free.
And of course the developers don't read these comments; asking them to fix it here doesn't help unless they know because you've sent a report on the question.
You need to make sure that you check your settings. The sound could be turned off.
Sorry, psn, your solution doesn't work. The problem is that if I am asked to "type what you hear" and I can't hear a thing, I can skip the question, only to see it pop up again, and again, whiteout sound. It often happens especially when I am at the end of the exercise. Often, I can't finish exercises where I had no mistakes because once I am faced with the "no sound issue" there is no way out of it. When it happens, I stop Duo altogether and call it a day. Very frustrating! Someone suggested turning off the sound in "settings" -- If you do that in the middle of the lesson, it cancels everything you had done to that point. Besides, it's a sporadic problem. And, what is more, who would wants to do a foreign language program without sound?!
You're right, psn, I misunderstood you, but now that you explained that you were referring to the exercises that require voice recognition, I would like to note that my confusion came from the fact that most of us are complaining that "we can't hear" Duolingo, not the other way around -- And if we can't hear, how can we "type what you hear?" -- My long explanation is more meant to the Duo staff, if they are reading the comments, than to you. I'm still hoping they will be able to correct the problem. Congratulations to you for having reached 25 in 3 languages, and 20 in another! Quite impressive.
I am having this same issue. Tried in Chrome, in incognito, with a new user profile, and in a different browser. Tried all the suggestions on the "what to do when there's no sound" page.
My speakers are working. I can hear the duolingo site, its various sound effects. I cannot hear any VOICES from the site. Therefore I cannot complete lessons that contain "type what you hear" components.
Hi Good Evening,
I also unable to answer voice questions if using web page version of duolingo. Using mobile phone duolingo is fine.
I am using opera for mac version 47.0.2631.83 under Mac OS X 10.12.6 64 bit. Microphone is using Apple earphone with remote and mic.
I've been using Duo on my Android phone exclusively since this began. But there are things available.on PC not available.on phone that I don't use, then. But it gives me freedom to move and get FitBit steps, so I do a lot more the! And again I'd like to remind that this affects other language programs. My husband thinks it's a Windows 10 issue.
I have the disappearing audio problem as well. In Safari it occurs quite often, from one lesson to the next. In fact, from one sentence to the next. And it is VERY annoying, when it happens during a test and I lose hearts because of it. It also started in Chrome as well now, which was not an issue until a few days before. In Firefox, it happens often. I don't know, what could have happened, this problem is quite new. It wasn't like this a year ago, and even a month ago, it was not an issue. Please try to do something about it. Refreshing the page won't work, and not all of us knows how to 'you only have to do is this and that' things.
FIXED! (for me) (I am only talking about HEARING the sounds, not about problems when using the microphone etc.)
Personally, I found a fix! At first, I thought, it was just my browser - when I used another one, sound was working.
But then I discovered that the reason must be the adblocker (AdGuard). After turning it off, sound is working now!
Perhaps, it is useful to others, too...
I recently got a microphone and everything was okay for a few days. Today my sound knocked out in the middle of two different lessons, the second after I restarted the computer. I checked after closing Duolingo the second time and the sound returned. Definitely a glitch on the site. Annoying. Please fix.
I found the bug report system and sent this: Sound on "Type what you hear" pages is unavailable and cannot be obtained by reclicking the speaker button, randomly, for 80% of such pages. No problems from Feb'07 to Aug'07 but in Sept'07 the problem started. I tried a combination of 4 browers (Chromium, Vivaldi, Internet Explorer, GoogleChrome) on 3 operating systems (Ununtu, Windows7, Chromebook). Aslo tried all possible combinations of microphone/speaker/etc settings on the Duolingo App as well as on the browsers and O/Ses. The fault is the same on all combinations. The app is virtually unusable now.
Having sound issues with Danish on ios. Works for a bit, then it doesn't, I reinstall or sign out or both and it is fixed. A couple of exercises and it's gone again. Also, ads don't seem to load properly, just black screen with cross and I have to get out of app altogether. Very annoying. Playing on android now but miss my Health!!
Thats funny because I had this problem a year ago but now its fine and works, but it might just be the device you are using. I got a new computer and now it works perfect.
this seems to happen to me during spanish lessons. Seems to happen after a few lessons. The sound just stops working. It occurs while doing lessons from the duolingo website and not when using the app on my phone. This is not caused by any settings or failure of any devices on my computer.
Ah, ok... so this is a website thing. I tried Chrome and Safari. Sometimes works. I guess we can't complain too much... it's free... but I'm sick of "failing' because I can't write "The turtle bought a book for the boy who like to say 'what's up' to the owl" or whatever you want me to write.
I've had a problem with sound ever since I switched to PLUS. Now I'm paying for the lessons, I seem to be getting problems I never had with the free programme! However, I seem to be getting a result by refreshing the page when there are audio problems. Sometimes I have to refresh up to 4 or 5 times to get a glitch-free delivery. I'm sure Duo will sort it out eventually!
My problem is that I will take several of the lessons and then ... no sound. Usually when I exit out of the program and then log back in it works fine but I lose whatever questions I answered in the lesson. It's a free program at this point for me so I am not complaining BUT I don't understand why it happens. It is good to know from all these comments that my computer is not the problem !!!
This problem has been around for years and Dulingo has made no attempt
to fix it. They are going to have to rewrite Dulingo soon though because
Flash is going away and they will have to move to HTML. Maybe in the
rewrite we will get a fix.
Looking at the recent changes I do believe that the rewrite has already begun.
Having seen some comments about Flash, I poked about in my new Envy and couldnt find flash settings in FFox. Turns out that the machine is delivered without Flash player installed ( makes some sense to minimise installs when one has a smallish solid state drive) . Installed and the sound seems to be improved.
Sound is a continuing problem across all the language groups I am learning. The spoken sound only works for part of the sentence. 25% - 30% of the sentence has no sound. Sometimes the slow version is better, but far from always. Example sentence: "My name is Marie" can only be heard as "My name is M...." The rest is guesswork. This is a general error.
Duolingo, Please fix this problem. I can hear other sounds like if my answer is correct or not. I also can upload my voice as my answer and is being received by Duo very well. But why I cannot hear friends who previously pronounced it for me :( I Love this website and please help me to continue my Education.
I recently encountered the "no sound for write this in ..." issue, when all the other sounds were working. I'm using a mozilla derivative browser - I changed 'media.autoplay.enabled' to True in 'about:config'. Now all the sounds are working. Please research about:config adjustments first if you are not familiar with them!
If you clear the browser cache completely (note you'll lose remembered passwords and settings for sites) , close and re-start, does that help? Also check that media autoplay setting has not somehow reverted back. Also, are you running any extension that could impact this? I'm only using uBlockO which does not seem to interfere.
You could try one of the alternate mozilla based browsers if available for your o/s - Basilisk, Palemoon or SeaMonkey to see if they allow Duolingo audio. Media.autoplay will likely have to be changed o/c. While I have never experienced issues with them alongside FF, it would be prudent to back up your FF profile first.