Duolingo Technical Issues
As you may have noticed, we (Duolingo and Duolingo for Schools) are experiencing some technical issues today, Jan. 10th, and something similar to this happened yesterday as well.
Please keep that in mind when planning for your teaching day and your students' homework. We are working on making everything tip-top as quickly as we can, but I recommend getting your streaks and achieving your daily goals sooner rather than later.
We will update this thread when all seems back to normal, so please subscribe to it on the top right. Follow this forum and Duolingo on Twitter to receive updates @duolingo Thanks for your patience!
Update 1: Things seem stable as of late last night. We are still monitoring and working on slowly fixing issues this may have caused. Thanks for being cool.
Update 2: This is a post from Luis about the issue.
Are you assuming that this was the first time that there have been issues? Or that this is going to be the last time? Plus they already have a notification system set up. During the holidays I was getting them towards the end of the day informing me that I need to get the XP or I will lose my streak.
I suppose you've never done much programming yourself, have you?
Maybe they have a way to mail to all users at the same time, maybe they don't. But the bit of code that triggers the reminders is not a good place to implement this. If they have such a possibility then using it is probably still a bad idea as this would keep their servers busy - which was the problem in the first place.
But I think it would be a good idea to put a "sticky" note on the "Trouble shooting" discussion forum as this would be the first place to look for information if DL is not behaving as expected.
Sending out an email to every single Duolingo user would put quite a big demand on the servers. Since the problem was that the servers were overloaded, sending out that email probably wouldn't have worked, or at least not fully, and it would have made the problem worse.
What would have helped is if they changed the front page on duolingo.com to be a note about the problem. I would put this note over the log in, requiring people to close the note before they could log in. This would be something the webhost does on the fly, but it is very effective and would stop people from logging in to "fix" their xp.
I completed 2 lessons on the Android app, but they didn't register despite taking ages. Couldn't get the website on my PC to work at first so I bought a streak freeze on the PC. Now, after completing about 6 lessons on the PC, it has finally agreed that I've reached my goal of 30XP, but it still says my streak is 649 and not 650. Is this to do with the streak freeze? I've never used one before.
am i the only one that saw a glitch in the lingot store on mobile where there were a bunch of clothing items that you could buy and the names of the clothing items were in the language that you're currently doing? are we going to be able to buy individual clothing items for duo??
My streak freeze saved my streak, and the website works great again today. And the post linked above states that everyones streak will be saved. This discussion shows me how powerful the learning system of Duolingo with the streak is and I must say that I am very impressed what the long streaks I see in this discussion.
I think that the issues are also affecting XP and achievements, not counting the earning of XP. Hopefully you have a streak freeze or have already done the XP for the day, otherwise you might lose your streak if the technical issue isn't corrected by the end of the day. :(
Try adding yourself as a student on a fresh account, and then assign assignments to "yourself-student" to see if you see those. I have the assignments go to the student's email. In my case, I am unschooling myself, but because I love education, I joined as an educator to see how it all worked. I also wanted to see if it would work at all for my sister and her nephew. She homeschools.
I would then send the information to the official Technical Help to see if they can get this cleared up faster for you. Best Wishes!