https://www.duolingo.com/profile/Cam_and_Alex

For Those Of You Experiencing Technical Difficulties

Earlier, HelpfulDuo posted this. I figured it bears a boost in the forums to quell the concern and fears of those of you who did not see said post, as it was also only in the Educators forum.


Starting from yesterday (as, it has been speculated, due to New Year's resolution traffic; neither confirmation nor negation has been given on this point, however), Duolingo began experiencing major issues on the servers and glitches started mounting. For an hour in good cases, four for some of the worse cases, Duolingo was inaccessible, and only error messages would be given upon attempting to visit the website. The website since has come back up, clearly, but it is still quite compromised. If you are experiencing any of these issues, chances are, you are not alone! The following have been reported: A) Activity streams not working B) Profile page not working/showing skills and personal stream C) XP glitches/negative XP D) XP not being granted to users upon completion of lessons E) Immersion glitches F) General slowness and crashing of the website. There is nothing that we as users can do but wait patiently for the lovely staff of Duolingo to fix the tired servers. Buy streak freezes if you can, as there is an indefinite end point on when the issues will stop, so until then, they will persist.

Best of luck to you, and have a great morning/day/evening.

~Camden

January 10, 2017

54 Comments


https://www.duolingo.com/profile/Luis

We're very sorry about this! Everything should be back to working now.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Most exemplary, Luis! Thank you for your and your team's hard work. =D

January 11, 2017

https://www.duolingo.com/profile/PotatoSanta

Thank you

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Of course.

January 10, 2017

https://www.duolingo.com/profile/JamesX42

I got negative XP. I was so confused, thanks for posting this, Cam! I had the inaccessible stream problem earlier too. Thanks for letting us know, I'll go get a streak freeze right now. Hope the Duo team manages to fix it soon!

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Of course, Juliette. Glad I could help. And I saw your lurking in my notifs but could do nothing about it. =P

January 10, 2017

https://www.duolingo.com/profile/JamesX42

Yeah, sorry, just trying to mess with you, didn't realize the glitches were happening at the time. By the way, I also had a problem where comments would not load correctly or at all.

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Hey, Juliette. This is quite a sad day.

January 19, 2017

https://www.duolingo.com/profile/JamesX42

Why? Are you okay? Did something happen?

January 20, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Just that Immersion has gone the way of the fishes. Many are leaving.

January 20, 2017

https://www.duolingo.com/profile/rumnraisin

The official Twitter account has mentioned heavy traffic and new users.

https://mobile.twitter.com/duolingo/status/818918041006313472

https://mobile.twitter.com/duolingo/status/818540734030745602

https://mobile.twitter.com/duolingo

Whether that's all it is ... who knows.

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Thank you for the confirmation of that fact. I haven't a Twitter account with which to check such things. =)

January 10, 2017

https://www.duolingo.com/profile/DavidStyIes

Makes sense. New Year's resolutions, plus Luis's "bring a friend" campaign, gonna end up with a rather large wave of sign-ups.

January 11, 2017

https://www.duolingo.com/profile/DavidStyIes

I note that while it's not registering XP properly (a flash of negative numbers at the end of the exercise, finishing on zero), it is still regilding the skills as I go through them.

So, some of the bells and whistles might not be working but the core functionality is, at least :)

EDIT: I see also that while it's not registering the XP for streak purposes, it's still tallying the XP against the language total, and in my This week / This month / All time stats, so it really does seem to be just the daily streak count feature that's broken (for me, presently, in any case).

January 11, 2017

https://www.duolingo.com/profile/PixelDrift

Interesting.. If the system is still logging that we've practiced, then perhaps when all this chaos is over they might be able to rectify the streak issues. Either way, I've just experienced it not tallying up my XP as I was practicing, and I'm glad I bought that streak freeze now!

January 11, 2017

https://www.duolingo.com/profile/qhomee

ty have a lingot

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Of course. And thank you. =)

January 10, 2017

https://www.duolingo.com/profile/MarionSweeney

Thank you for the heads up! I usually do 20xp's a day. Today 10 were not acknowledged. Think I will buy some streak freezes.

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Sounds like that would be a good idea. =) of course.

January 10, 2017

https://www.duolingo.com/profile/Deyan161

Thanks for posting this. Yesterday for 3 hours I couldn't even sign in - it just kept telling me username or password was wrong, then going to error page. Now I'm not signing out until this bug is fixed.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Even those users that had been signed in had no access to the website for that blackout period. =(

January 11, 2017

https://www.duolingo.com/profile/Deyan161

Now I can access Duo but not YouTube! Ah! the joys of technology!

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

That "Ah!" set me up emotionally for "Ah, the folly of youth!" It didn't happen =P

January 12, 2017

https://www.duolingo.com/profile/joel104

That explains the slow app and missing bots tab recently. I was wondering what was going on. Thank you!

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Of course. =)

January 10, 2017

https://www.duolingo.com/profile/a1rk1n9

Ta for the info! (:

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Of course. =)

January 10, 2017

https://www.duolingo.com/profile/ambyrjayde

Thank you for posting this, I was getting a little worried. Totally forgot about streak freezes.

January 10, 2017

https://www.duolingo.com/profile/Cam_and_Alex

You're quite welcome! They can certainly be nifty in a pinch. ;)

January 10, 2017

https://www.duolingo.com/profile/blue_basket_girl

I'm experiencing D and E. Very worried. :(

EDIT: I just got my streak by strengthening in the iOS app!

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Good to hear! Glad some things are starting to work again for you. =)

January 11, 2017

https://www.duolingo.com/profile/blue_basket_girl

:D

January 11, 2017

https://www.duolingo.com/profile/PikaKnight

Is this just for the website or the app as well? I'm using the android app and updated it today (haven't been on duolingo for awhile). I was using it just fine for a few minutes but after finishing a second refresher, it now says I'm offline and can't do any other courses, look at the store, etc.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

It is for all mediums of Duolingo.

January 11, 2017

https://www.duolingo.com/profile/becky3086

Sounds like I took the right two days off from Duo. I don't keep a streak though so this would have never bothered me.

January 11, 2017

https://www.duolingo.com/profile/MonicaStuckwisch

Aaaaaaah.

January 10, 2017

https://www.duolingo.com/profile/Sierrajeff

So I have to spend lingots to buy a streak freeze - they won't be able to recover the fact I've done 6 1/2 sessions today (towards a daily goal of just 30 points)?

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

I'm honestly not sure. I wouldn't count on it. I would buy the streak freeze just to be safe. And to be honest, there isn't much more on which to spend lingots.

January 11, 2017

https://www.duolingo.com/profile/dmuldoon

Thanks. +1 lingot for you. fwiw I was experiencing D on my laptop but only with timed exercises. On my phone I also experienced D, but no negative points were shown, I just got no credit.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Thank you! And I hope the issues get themselves ironed out for you shortly. =)

January 11, 2017

https://www.duolingo.com/profile/SilverCharacter

Thanks for this great post! If anyone is interested, there has also been an announcement in the Help Center here about it, and Duolingo has confirmed on Twitter that it is acting slow because of all the new users.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Thank you for the updates! =)

January 11, 2017

https://www.duolingo.com/profile/SanaSa1

Thanks Camden. I was so worried before I saw this, thank you very much :)

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

You're quite welcome! =D

January 11, 2017

https://www.duolingo.com/profile/emma_lara_wen

It's too late for me, I lost my streak and presumably won't get it back.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Actually, the contrary. See this post by Luis. =)

January 11, 2017

https://www.duolingo.com/profile/emma_lara_wen

Cheers. That sounds comforting. So we don't need to do anything just wait ?

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

I would imagine so. =)

January 11, 2017

https://www.duolingo.com/profile/emma_lara_wen

Many thanks for the info.

January 11, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Glad I could be of assistance.

January 11, 2017

https://www.duolingo.com/profile/JamesX42

Cam, have they announced that they're actually removing Immersion? I don't really know, or know how to find out. If so, why are they removing it? Immersion of all forms is great for learning and strengthening languages, so I don't understand why they would take it away. Are they merely removing it temporarily to ease up on the servers? I haven't looked around much, I'll see what I can find. I haven't been on much at all the last few days, what with all the glitches and problems and garbled information we've been getting from the staff.

January 20, 2017

https://www.duolingo.com/profile/Cam_and_Alex

Nope! It is gone for good. See this, the post that has made history by being the most down-voted post ever recorded.

This is the biggest mistake they could have made.

January 20, 2017

https://www.duolingo.com/profile/JamesX42

Yeah. I would rather they remove Words, something people never use and I barely remember is there. Luckily, they finally brought Activity back!!!! Yay!!!!

January 20, 2017

https://www.duolingo.com/profile/harco12

Has anybody got this problem? "I am on Gerund in Italian, second lesson, after responding to the question, the program freezes, and it won't allow me to continue. I've tried it a few times with the same result, and when I quit I lose all the answers. What do I need to do to get to the next screen? Thx.

July 7, 2017
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