I lost my streak for no reason

[Mitchell_MT]

I had a nice long streak of around 150 days, and I did a lesson yesterday, but now I have a streak of 1? I am incredibly frustrated because I put a lot of time and effort into that, and now I have to start all over again.

[ziggKogg]

That's too bad. Have a lingot.

Your stream says your last activity was 4 days ago.

[Mitchell_MT]

That's very weird. And I'm 100% sure that I did a lesson yesterday.

[ziggKogg]

Not according to your streak.
Did you do them offline on your mobile phone?

[bchan]

This is the gap in your activity:

• 2014-02-27 13:31:18 · it lesson
• 2014-02-24 22:22:29 · it lesson

[Mitchell_MT]

That makes no sense! I did at least one lesson every day.

[bchan]

Remember that you have to actually earn coins - if you fail the lesson it doesn't count towards your streak. The best way to make sure you've fulfilled your activity for the day is in the topbar - the flame will be checked off if you've earned any points today.

[Mitchell_MT]

Yes, I completed the lesson without failing.

[ziggKogg]

No use crying over spilt milk. Pour yourself a new glass and move on.

[mild4u]

Yep agree, but it's good to know who spilled it and how it got spilled, to prevent future spills. btw it's going to take him 148 more days to fill his glass again :D

[ziggKogg]

You lost it because you were on the mobile app and not connected to the internet.

[mild4u]

Are you on website or on mobile app? Did you contact the support?

[Mitchell_MT]

I used the mobile app. No, I did not contact the support.

[IndianaTro]

Bchan I hear you are the person to talk to to restore my streak, this is the only way I know how to reach you. I did not miss a day (and have screenshots to prove it), I also had a streak freeze in place, but I still lost my 245 day streak.

[mild4u]

I had that same thing happen a week ago (https://www.duolingo.com/comment/1878416). I had to contact the support and they did a reset for me.

[ziggKogg]

Well if you have a clear gap like bchan points out, you shouldn't get a reset.

[mild4u]

Actually I see Activity thing unreliable as it only logs if you learned new skill / added a comment but not if you finished a lesson.

[Ricaloca]

Feeling sorry for you - here's a lingot. I am dreading the day when I head off on vacation & am not able to continue my streak! I wish there was a "vacation pause" button - it would probably be abused, though.