Student has taken same lesson 5 times.
Student has taken the Basic 1 lesson 5 times but cant unlock the next lesson
There are three lessons inside the "Basics 1" skill set in the Spanish for English speakers course. Has your student completed all three lessons?
Here is a post (with screen shots) that explains how to advance to the next skill set:
If that does not help, can you provide a screen shot of the first few skill sets on the student's home page?
If she has completed lesson 1, then lesson 2 is not locked. She just hasn't clicked on it.
If lesson 2 is still locked, then lesson 1 hasn't been completed.
It sounds like your student is a bit confused about what's going on. It's probably going to be best to get her to bring you her phone, or to long onto Duolingo in one of the computers in your classroom, so that you can help her with starting lesson 2.