How do we contact Duolingo directly? Having issues with the program

I have been using duolingo for some time now and love it. I even have recommended it to my friends. Last evening, however, I encountered a couple of problems. I am writing because I don't want to lose my length of days. I am doing the Italian lessons. I went to purchase the 'double or nothing'. First issue- the system deducted my 5 lingots TWICE (took 10 instead of 5). Second issue- I did the practice session, but the system is still saying 'Day 0 of 7'. I then did a second practice session. It is still saying 'Day 0 of 7'. I have never had issues before with the program. Can you please fix these problems so that I don't lose my current standing? I should have 141 lingots due to being charged twice. I also should have a practice streak of 145 days. Grazie!

January 25, 2017


You can submit a bug report here.

Have you made sure that you have your daily goal set at the proper amount here?

January 25, 2017

Hi there, thank you for that link. Yes, I made sure about my daily goal amount. Interestingly, after I posted this message, my lingot amount was corrected, but the 'double or nothing' day count still is not working. I practice faithfully every day, but the only number that changes is the 'day streak'. The 'double or nothing' continues to show '0'

January 31, 2017

Is it possible you are on a WiFi connection that is not 100% guaranteed? I've seen folks report their efforts not getting recorded when they have a dodgy connection. It needs to be rock solid. Ethernet if you have it.

January 25, 2017

Hi there! It doesn't matter if I am on my data plan or my wifi, still not working correctly. Thanks for that advice!

January 31, 2017

After you buy Double or Nothing it says Day 0 of 7 until the following day when it will increase to Day 1 of 7 as long as you have met your target XP goal.

January 25, 2017

Hi there! Thank you for your response. I have been using this feature numerous times, so I am familiar with the program and at which point my 'day' gets counted. Have a great day!

January 31, 2017

there is no possibility. I admitted sooo many bug reports but there came always a automatically reply, which said: Please note that you are not likely to get a personal reply to this message. GREAT

January 29, 2017

Well, that is not encouraging!

January 31, 2017

Why can't I make the practice session work?

January 27, 2017

have losr audio on exercises when prompted . audio works with other programs

January 30, 2017

Și eu.

January 31, 2017

I don't know how to use the programme. Help!! Want advanced Spanish, please, not easy exercises for beginners.

August 7, 2017

I would like to know if anyone has tried to access the flirting section because I have not been able to open it. Also my percentage of fluency decreased from 61% to 55%. And even after about two months of daily practice has never come back up.

Thanks, Eleonora

September 7, 2017
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