https://www.duolingo.com/ozlmyilmaz

I lost my 92-day streak despite completing my daily goal everyday

On Monday morning, I received a daily reminder to complete my daily goal and reach 93 days. When I opened the Duolingo app on my iPad (I always practice on an iPad), it said that I didn't reach my goal the day before, and I could buy a streak repair if I wanted. I thought something must have went wrong because I was sure that I reached it, and didn't buy the streak repair.

The same thing happened two weeks ago when there was a general problem with Duolingo servers, and my streak was gone despite never missing a day, but thankfully it was restored. I thought other people must have the same problem again, and there are a few on this forum.

As you can see in the screenshot I added (I am practicing English from Turkish, so my homepage is in Turkish, but you can see the graph and the streak), I did complete my daily goal everyday for the last week, but somehow I only have a 4-day streak. The iPad app also displays that I reached my goal everyday.

Since Monday, I tweeted to Duolingo, and reported a bug, but I didn't get any answers or updates, so I'm hoping someone who can help me will see this post. Thanks!

Imgur

January 26, 2017

11 Comments


https://www.duolingo.com/f18hornetz

I also lost my 34 day streak today. I was on the android app and met my daily goal yesterday. I checked the app again today and it did show that I was still on my 34th day for a while but after a couple of minutes it reverted back to zero. Since the beginning of Duolingo I haven't missed a single day. When I decided to do it on the app this time, I lost my streak despite reaching my daily goal. The app never showed me a message to regain or repair my streak either.

January 26, 2017

https://www.duolingo.com/ozlmyilmaz

As far as I know, streak repair is an experimental feature on iOS. Well, I did not pay for it. I was 100% sure that I didn't miss a day, and I had gone through this two weeks ago, when my lost streak was restored later. So I'm hoping someone will look into it again.

January 26, 2017

https://www.duolingo.com/f18hornetz

Well, I hope they are willing to restore it again for you! I wish you the best of luck in this endeavor!

January 26, 2017

https://www.duolingo.com/ozlmyilmaz

Thanks!

January 27, 2017

https://www.duolingo.com/Thomas.Heiss

Duo Stats:

Sa 30
Su 0
Mo 30
Tu 20
We 20
Th 30
Fr 0

On Sunday your public user profile shows for your language 0XP, so not any =10XP have been registered by the online server.

What stats / days is your picture? The week before?

January 27, 2017

https://www.duolingo.com/ozlmyilmaz

No, they are from yesterday, you can see the date on the top right corner. I don't know why it would show that I didn't earn any XP.

January 27, 2017

https://www.duolingo.com/TrackMom

I have the same thing happen to me several times. I try my best now to doit first thing in the morning and check it before 12 at night.I don't go my reminders But I think they can be helpful. you hate to fill like you have to screen shot every day for proof.. :-/ oh well I use another platform for my intense learning now and this one for a daily check in quickly to keep my personal streak of daily studying here intact. more than one source of practice is important .

January 27, 2017

https://www.duolingo.com/ozlmyilmaz

Thanks for your input! After some server issues occurred two weeks ago, I tried to be very diligent, and checked if my progress was saved every day. I am also trying to diversify the platforms I practice, but I find the streak feature here to be very encouraging to keep going. This is why I posted this. Otherwise, I know that the main goal is to learn a new language.

January 27, 2017

https://www.duolingo.com/megs1205

Man I'm glad I'm not the only one who had these issues, I bought 2 freezes, and yes I did miss a day, but the freeze should have prevented me from losing the streak, it still didnt. But then it asked me to pay. 3.99 to repair the streak, which I did it was removed from my iTunes account, and still nothing my streak wasn't repaired, so i lost 2 freezes and $4 and it still didn't fix the streak. Please help me out

Thanks

January 28, 2017

https://www.duolingo.com/ozlmyilmaz

I'm sorry your streak freeze did not work. There few others like us on Twitter and on these forums, but since there is no direct way to contact Duolingo, I don't know if we will get anyone to restore our streaks. I know there are millions of users, but I still think it is a bit unfair that we write here hoping someone in charge to see our posts. I hope you can get a refund somehow. Best of luck!

January 28, 2017

https://www.duolingo.com/LFGibble

I have had a streak loss issue a couple of times now. Usually I catch it, switch internet connections, and then do another course and it works. Sadly, I had a 248 day streak and now it's gone. Duo didn't register any of my lessons for the day and a streak fix didn't do anything, either. I can understand being frustrated, since I definitely am. It's been a week now and nothing. If anyone has discovered a new fix, I would love to know!

January 30, 2017
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