Lost streak and streak freeze

[CecilieO.]

I just lost my streak after not doing lessons for two days, I had bought streak freeze before the first day, and it worked fine. I bought it again, but today my streak AND the new streak freeze are both gone.

[bchan]

This is your activity gap:

• 2014-03-05 17:40:48 · it practice
• 2014-03-02 19:34:36 · it practice

You had a streak freeze (purchased on 2014-03-02) that was used up when you didn't practice on the 3rd. However, you also didn't practice on the 4th so your streak reset.

If you don't use the site for 2 days, you need to purchase 2 streak freezes since a streak freeze only saves you for 1 day.

[CecilieO.]

but I did buy a second one yesterday, I'm certain about it. Sometime during the evening yesterday.

[bchan]

These are your streak freeze purchases:

• 2014-03-05 18:30:50 · streak_freeze (10 lingots)
• 2014-03-02 21:36:28 · streak_freeze (10 lingots)

Unfortunately a streak freeze purchased on the 5th would not save the lack of activity on the 4th. Your timezone is set to Europe/Oslo, +0100. If this is not your current location, that might explain the discrepancy.

[CecilieO.]

I know it doesn't work retroactivly, I'm just still pretty certain that I did buy it, but if it's not registered in the system there isn't much to do about it.
I tought maybe it "disappeared" since the lingot store was being upgraded at the same time.

[ziggKogg]

So you logged on just to buy a freeze? What didn't you just do a quick immersion translation?

[CecilieO.]

I know, not my smartest move.