https://www.duolingo.com/Starlight2011

Help!

I am an in a bit of a complicated situation here, and I hope one of you can help me.

I have a Tinycards account, which is linked to my Duo account. That means that if I edit my bio or username in Tinycards, my Duolingo profile will change automatically. (Hope I explained that well enough)

So I'm signed into Tinycards and my Duo account, Starlight2011 (IMPORTANT: I have two accounts on here and I use Starlight2011 for learning French and interacting with other users, and my I'm currently using the Starlight one) but I've forgotten the password for the other account. So basically I have the Starlight one open on Duolingo, and the other one open in Tinycards.

I tap on my Tinycards profile settings and **change the email**, log out of my **Duolingo** account, and enter the email in the Forgot Password box (remember, Duo and Tinycards accounts should be synchronised, as they are linked. The account I use in Tinycards I created on the Duolingo app, and then decided to use the same account in Tinycards).

I wait a few minutes for the "reset password" email, but it doesn't come. Then an hour later I recieve an email. I check it excitedly: but it turns out that someone just reported a card on one of my Tinycards decks.

So, I would like to know : how can I retrieve the password for the account? Thank you very much....i am extremely grateful if you can solve my problem :DDDDD

1 year ago

2 Comments


https://www.duolingo.com/Luscinda
Luscinda
  • 25
  • 25
  • 25
  • 15
  • 11
  • 10
  • 8
  • 7
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2

Have you tried deleting cookies and shutting down your browser before trying to get a site to reset your password for a particular account? If the password reset feature isn't working, I'd suggest you need to contact the site's help/support line.

1 year ago

https://www.duolingo.com/Starlight2011

Don't quite understand what you mean.....But i'll take a look at the Help center. :)

1 year ago
Learn a language in just 5 minutes a day. For free.