Program won't let student progress?

[CarolynSmi17]

I have a student who cannot seem to get past the Basics 1. She finishes and when she tries to click on Basics 2 it won't let her in. Any ideas, thoughts advice? What are we doing wrong? The other kids in the class are doing fine.

[vivisaurus]

Carolyn, can you please send their username (and yours) to [e-mail]? If she has done all the lessons it should unlock the next skill.