https://www.duolingo.com/SA1620

I lost my streak despite having a streak freeze - and have evidence.

Long story short, I have a 45 day streak on Saturday March 4, and I checked on Friday evening that I still have my streak freeze (I check almost every time I go onto the app), and checking my activity on the website it shows I did indeed use the app on Saturday. So when I did not use the application on sunday, this morning I did not pay the $6 something dollars to keep the streak because I knew I had the streak.

I need to keep this streak for literally five more days (to get 50) to gain points in one of my university courses so I would appreciate some guidance on who to contact/how to deal with this. I am very disappointed that the app failed to recognize my streak freeze.

Thank you for your help.

March 6, 2017

5 Comments


https://www.duolingo.com/SA1620

Update!! Somehow the prompt to pay the $6 appeared again for me today regarding my 45 day streak, so I paid it (didn't want to risk the streak freeze not being there again) and thankfully can complete the 50 day streak for my class. Yay!! i'm not going to question it lol. Thank you for your assistance 68dustin and hughcparker

March 7, 2017

https://www.duolingo.com/hughcparker

Interesting. I'm assuming the evidence you mentioned is in the form of screenshots - can you post them here? Upload them to imgur or similar, and paste the links in here.

March 6, 2017

https://www.duolingo.com/SA1620

Hi, yes I have some screenshots. I was trying to figure out how to embed them into my original post but didn't manage to. Here's the link (hopefully it works - I haven't done this with imgur before). http://imgur.com/a/s56x8 The one thing I am still trying to go back and find is evidence of my streak purchase/lack of use.

March 7, 2017

https://www.duolingo.com/68dustin

Were you connected to WiFi? Did you switch platforms?

March 6, 2017

https://www.duolingo.com/SA1620

I was using my data connection, but there were no indications I lost the connection during the time I was doing the activity.

March 7, 2017
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