https://www.duolingo.com/profile/Ricccardinho

Paid £3.99 to restore 195 day streak, nothing has happened, streak showing 1

I lost my 195 day streak earlier in the week despite having a streak freeze applied. When I opened the app today I was offered the chance to restore it for £3.99.

I've used the app a lot so I was happy to pay, however the streak hasn't been restored. I feel a bit cheated. Has this happened to anyone else?

March 18, 2017

9 Comments


https://www.duolingo.com/profile/Dutchesse722

I think somebody or possibly several other people have experienced the same problem, at least I remember seeing a post about it a while ago. Maybe it takes a day or more for your streak to be restored? You may want to put your post in the Troubleshooting section in order to give it more attention. You don't need to write a whole new post, you click on 'edit' at the bottom of your original post and change the topic to Troubleshooting. I hope your streak will be restored!

March 18, 2017

https://www.duolingo.com/profile/Ricccardinho

Thanks. My streak is actually now showing 3 as I completed yesterday and today, but that's still somewhat short of 195!

I have moved the topic now - I raised it on the iPhone version of the website which does not show the troubleshooting forum. Thanks.

March 18, 2017

https://www.duolingo.com/profile/Dutchesse722

You're welcome. I found a similar post to yours. Here's the link: https://www.duolingo.com/comment/20857011

March 18, 2017

https://www.duolingo.com/profile/Ricccardinho

You're a star! I've cancelled the purchase. Guess I'll have to start all over again anyway!

March 18, 2017

https://www.duolingo.com/profile/Dutchesse722

Sometimes starting all over is great motivator!

March 18, 2017

https://www.duolingo.com/profile/mtfinc

I also lost my 156 day streak this past week with the streak freeze in place. I too was offered to restore for USD 9.99 but would rather Duolingo correct the error. Trying to figure out how to go about doing so...

March 18, 2017

https://www.duolingo.com/profile/pvs1215

Yesterday I paid $10.99 usd to have streak restored. ITunes shows that the payment was made but the streak was not restored.

March 19, 2017

https://www.duolingo.com/profile/Amandaene1

Wow sorry

March 19, 2017

https://www.duolingo.com/profile/CloffRhubarb

Not happy at all. I logged in for my lessons yesterday and my 228 day streak is gone. Instead I get the option to buy it back for nearly £10! Wtf is that all about. I always have streak protection in place. Even though there was no reason for it to be used. And Duolingo provides no where for the issue to be corrected. Nice one.

March 25, 2017
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