https://www.duolingo.com/annika_a

A couple of issues with the Android app (edited to include a couple of email issues)

I am posting this in the Troubleshooting section of the forums because what I'm describing might be considered either technical or communication troubles:

When using the Android app, I seem to be in a control group regarding the ads, since I haven't seen an ad yet but regularly get the green Duo owl expressing motivational sentences. Some of these are almost cute, but this one is really out of place:

I've finished the tree back in September and regild it every day -- you're not teaching me any new words at this point. So I wouldn't underline that fact... I mean, you have the data that I've finished the tree -- use that data for accurate communication.

Here's another one I find almost funny, in an unintentional way:

You know my streak, but still give this option the heading Up for a challenge?? Really?

Also, there's a translation problem with the options at the bottom of the screenshot, as you can see, although this may already have been fixed in the meantime.

Thanks for reading!

Edit: Solved my image problems...

Edit again: Oh, a couple of further communication issues I forgot to mention:

Duolingo sends me emails telling me

"score points before the week is up! There are only a few hours left."

early on Saturday morning. Nope, Duo, when it's early on Saturday morning in Europe the whole world still has plenty of week left... Again, this should be easily fixable -- just change the time the email is sent, or the wording.

Likewise, I get streak reminder emails saying things like

"Today’s goal: Reach level 20. You’re only 880 points away".

Only?!

These same emails have heading such as

"You’re on fire. Continue your 1184 day Russian streak on Duolingo"

which isn't technically possible, since the Russian course hasn't been out that long. The body of the email is accurate, it only mentions the streak and that this is a daily Russian reminder, and doesn't mix these things up inaccurately.

April 14, 2017

12 Comments


https://www.duolingo.com/duonks
  • 1911

My dad just got a reminder on his iPad... To complete his daily Japanese target :-D :-D :-D

April 14, 2017

https://www.duolingo.com/annika_a

Yup, I got reminders about continuing my several hundred days long streak of Hindi back when that course had escaped for a few hours or less. :-) Then they stopped after a week, since I wasn't heeding their advice! :-p

April 14, 2017

https://www.duolingo.com/psionpete

Just ignore them like everyone else. I am sure Duolingo has more important stuff to work on.

April 14, 2017

https://www.duolingo.com/annika_a

Well, I'm not letting them stop me duolingoing. But since they're probably extremely simple things to fix, I thought I might point them out to TPTB. All part of being a good citizen / service user / customer / member (so, in this case, user).

Communication matters. I recognize that Duolingo doesn't usually focus that much on perfecting their communication, but that doesn't make it not matter. They can of course do what they want with this information, should they happen to read it.

April 14, 2017

https://www.duolingo.com/widle

I'm not sure they're that simple to fix. Well, the wrong translation probably is, but the rest... My guess is that all the motivatinonal stuff is simply random. Writing the code that actually looks at the user's stats and/or history would take a while.

April 14, 2017

https://www.duolingo.com/annika_a

The wording of the "the week is almost up" email could easily be changed to something less exact (and thereby not incorrect). And deleting the one about more words leading to being smarter altogether would do the trick for that one... ;-)

But of course you are right about it not necessarily being easy to fix the general issue.

But Duolingo lurves data -- you'd think they'd use all that data.

April 14, 2017

https://www.duolingo.com/LICA98

yeah the owl is annoying af

but you can just disable all email notifications then you won't get any emails

April 14, 2017

https://www.duolingo.com/annika_a

I don't mind getting emails from Duo! :-) But I care about good communication. Why send a badly formulated email, when you could send a good one?

April 14, 2017

https://www.duolingo.com/SLEJ4

You can set what time they send you an email reminder, I think!

April 14, 2017

https://www.duolingo.com/annika_a

Only for the daily reminder, not the (newer) weekly reminder, the timing of which is at odds with its content.

You can still adjust your settings for receiving notifications about people correcting your translations in Immersion, though... :-S

April 14, 2017

https://www.duolingo.com/Addrian8

On several occasions my correct answer is marked as wrong

April 17, 2017

https://www.duolingo.com/annika_a

Yeah, that's a different issue:

If you wrote something correct, and it wasn't accepted, you should report it using the report button. If it is indeed correct, it will be added to the list of possible answers sooner or later (later could be months from now).

If, on the other hand, the question is a multiple choice question, you have to pick all correct sentences for your answer to be correct. It does say that at the top of the page for these questions. (Often users don't read the instructions, just pick one out of two or even three that are correct, and then wonder why they were judged to be incorrect.)

April 18, 2017
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