I can't change my profile picture. Whenever I try and click the save changes button it doesn't do anything. Is it a problem with my computer or am I doing it wrong? Thanks!
EDITED January 2015
Make sure the picture is less than 1MB
Saving the picture as a .PNG seems to help
Check to make sure the dimensions are between 400x400 and 800x800px as this also seems to help.
Make sure to click "save" when you are finished.
Sign out and then back in again.
I hope this helps!
PS I have now updated the Wiki's Troubleshooting page to include these tips for future reference. :)
Nice to have all these reasons, but it remains unclear how it is supposed to be. What is "too wide or too tall"? Or not wide or tall enough...? What is the right file type(s)?
Hey y'all! My friend is trying to delete her profile picture, but we can't figure out how. Is this possible or... what?
I don't believe you can; however, you can find the default profile picture if you search for it online.
Oh. She took a screenshot of it, but the head is slightly smaller. It's kinda funny actually
It took me a while to change my picture, but in the end I had to disconnect my Facebook account, save changes, log out, log back in, then upload the picture. Nothing seemed to work until I disconnected my Facebook profile in Settings > Profile > Facebook Connect.
That's it, guy! Thanks! You can also upload the picture before log out/in Facebook account.
I've done what everyone says to do but for some reason the button to add a profile picture isn't there. Right under sound effects it just says disable account and I don't know what t do. ;~;
Hi 14TRowbury, did you make sure that the new picture is no bigger than 1MB and is in the right format? If so, try signing out, emptying your browser cache, refreshing the page, and then signing in again to upload the new picture. I hope this helps! ^_^
Help. Somehow I have my native language in Duolingo set to Chinese, or something with similar characters. How to I get back to English?
Hi Danika, just hover your mouse over the your username where it appears in the blue bar at the top of the screen. A menu will drop down that says "settings", click it. You will be able to upload a new profile image from your computer there. But, make sure your picture is no bigger than 1MB and that the content is not in violation of the guidelines which you can review here http://www.duolingo.com/guidelines I hope this helps! ^_^
well, read my discussion, spanish is so delicate:) and help me get a pic:), to see what everybody else says about it. please read!
hey Danika,just choose a image and click save changes ....it will help u..
To change profile picture just go to settings and choose a file and choose a picture, it does not have to be 1mb size, just choose one, it won't come up right away, but just press "save changes" and it will come up. I hope that helps!
It is some kind of bug. It has happened to me as well. I have signed out and then signed back in and tried again, then it has worked. I hope that could be a solution for you as well. Have a good day!
I can't change it either. Tried to log in and out, on android and apple. Still doesn't works. It's really annoying cause I just chose an really old pic because I could'nt find one, and now I'm stuck with it :.
Same exact issue here! The photo is less than 1MB and its very frustrating that I cannot fix or change it
Yep, I've tried five or six photos all under 1MB and I still cant change my photo.
Would you link me to one of those pictures (one that isn't of a person if possible)? I want to try to attach it to my profile as a test.
I can't use that one. It makes me sick to my tummy to look at for some reason. :( Got anything that isn't grotesque?
I can't change my profile photo, too. I've even tried uploading several photos but nothing worked. :(
Hello, Natalia! Thanks for the tip. Tried it, but my profile pic still doesn't show up. I used Chrome and Firefox. :( This issue is probably on Duolingo's end?
I took me several attempts to change the picture. Finally it worked after logging out and in again. Also it seems that the size of the profile picture has to be somewhat between 400x400px and 800x800px, at least for me those dimensions worked.
I was having issues in changing my profile pic, too. I got no luck using Chrome and Firefox browsers. So, I tried the suggestion somebody gave me (@ntrzmiel), and it worked. I used Internet Explorer and uploaded a pic below 400px x 400px ;)
When you select the picture file, the picture seems like the old one. just save the changes and it will be ok ;)
Unfortunately, I don't know. You could try starting a discussion about that, I'm sure that there is someone who knows :).
Go to your settings. In the blue bar at the top of the screen, hover over your username and select settings. after that select "Profile". You will be able to upload a picture. Be sure the file is saved as either a jpg, or a .png. The file must be smaller than 1MB
If have app press profile you will see your picture there will be a pen on it tap that it will say how will you like to take you picture then under it it says take picture or choose you picture from camera it will also work on website thanks
This how you do it on website all you have to do is tap you picture on top right corner select settings scroll down to profile picture then press choose file tap that pick you photo from camera
I DON'T KNOW WHAT TO DO! There are no pictures in my folders that are the size they need. Is there any way to take pictures on duolingo that are 1MB?
Hey, I can't change my profile picture because if I go to the settings page, the profile editor thing doesn't appear like it says in the help center. Can someone help me? Thanks.