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https://www.duolingo.com/profile/John385153

Bought gems not being credited

I have purchased gems using the iPhone app. The money was taken but no gems were credited. How can I contact Duolingo to get the gems I paid for?

April 20, 2017

3 Comments


https://www.duolingo.com/profile/ruferales

You can try to contact them here: https://support.duolingo.com/hc/en-us/requests/new
Make sure you select "Purchase Issue".


https://www.duolingo.com/profile/John385153

Thank you very much


https://www.duolingo.com/profile/John385153

I have posted on the support discussion as requested. Difficult to find, thanks for pointing out its location

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