https://www.duolingo.com/Usagiboy7

UPDATE: Staff now officially declare that all lingot posts are "spam"

Usagiboy7
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Hi folks, I have an update from staff:

Previously, staff allowed moderators to decide on a case by case basis whether a lingot post (created for the purpose of gaining, giving, or exchanging lingots) was spam. Staff have now changed their position.

All lingot posts are now categorized as "spam". Moderators can remove them with confidence.

It is safe to assume that Duolingo will not reimburse lingots.

So, if someone makes a post asking you to donate lingots in order to have a chance to win some back, you are likely to lose your lingots when their post is deleted by moderators.

Here is what the Community Guidelines say about spam:

Do not Spam the forum or people

Leaving a trail of irrelevant entries in forums or on people’s streams may get your account deleted. This includes not only creating posts without substance, but also any other type of spamming.

Please don't waste your time looking for loopholes; we will remove any content that violates the spirit of these guidelines and you will risk losing partial or full access to Duolingo without warning. By following these guidelines, we will all contribute to an interesting and helpful learning community.

Update (May 2017):

Do not use guidelines as means to publically harass or shame users. Guidelines may be referred to to educate and/or gently remind users when they are stepping out of bounds. However, guidelines may not be used to harass, shame, or otherwise abuse users. Much like porn, while it can be tough to define, you know it when you see it. If you can't decide whether the guidelines have been violated and/or a gentle reminder is warranted, please contact a moderator who can help.

Thanks for reading!

1 year ago

58 Comments


https://www.duolingo.com/piguy3
piguy3
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But what about the inevitable posts gaining, giving, or exchanging gems, since this decision presumably only comes about now that Duo's decided to foist that wretchedness of those on us and lingots are on their way out?

As for things being "officially interpreted as harassment," I once reported a user for flat out telling another user they needed to see a mental health professional based on a disagreement about language usage, and the Duo powers that be wrote back that they didn't consider that harassment, so I don't really comprehend how something so minor as saying this or that violates the guidelines possibly can be.

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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I've been a global moderator longer than most of the current staff have worked for Duolingo. Duo gets new staff members from time to time and, just like with mods, there is a learning curve.

Using mental health accusations as a way to belittle someone is absolutely harassment. Plenty of people around the globe have illnesses and there is no shame in that. If you encounter that again, please feel welcome to contact me and I'll make sure it gets sorted out properly.

1 year ago

https://www.duolingo.com/piguy3
piguy3
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Fair enough, thanks. How do we contact mods without activity streams? (granted, I can still write to people and it'll go to their e-mail assuming they have notifications on, but I still have the old website)

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Luis has mentioned that a new system is on its way. I have no timeline for this. :(

So, while I strongly dislike being contacted off site by people wanting to report abuse, during this time, if someone is unable to contact me via Duolingo, they can PM me through Twitter regarding emergencies (porn, death threats, suspected inappropriate communication with children, and harassment.) Please, if it fits into these emergency categories, also send an email to Abuse@duolingo.com

If I have a message bar on my profile here in Duolingo, it means you can still get an email notification to me through the old stream system and you should that. :)

1 year ago

https://www.duolingo.com/Katzenperson
Katzenperson
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I do not use Twitter or Facebook. Is there another way I can contact you? I only use e-mail.

Does the e-mail notification contain the entire content of the post?

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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My email notifications contain a link that delivers me to the full content.

Twitter, FB, and CT are the only off site options for now. There might be a Duo disqus group, but, I don't know anything about it.

1 year ago

https://www.duolingo.com/lindakanga
lindakanga
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You can still write messages within Duolingo to moderators, by going to their Activity stream and reporting the issue. If you have your email turned on, then you can receive any response that the moderator responds with.
So you can still report issues of concern to moderators.

1 year ago

https://www.duolingo.com/Katzenperson
Katzenperson
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It's a little more complicated this way, of course! Something more direct is warranted.

And also, for some reason, I am not getting everything posted to my stream in my email notifications; I have missed quite a few messages now.

1 year ago

https://www.duolingo.com/LoanShark1

it's hard enough for mentally ill people already.

1 year ago

https://www.duolingo.com/Katzenperson
Katzenperson
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I understand the gems have replaced lingots on the mobile site. Is that the plan for the stabile (web or desktop) site as well?

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Not sure.

1 year ago

https://www.duolingo.com/ISpeakAlien
ISpeakAlien
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Gems are going away now that Health has been removed.

2 weeks ago

https://www.duolingo.com/Bill147479
Bill147479
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Finally, folks asking for lingots can cut it out!

1 year ago

https://www.duolingo.com/krpw1204

It doesn't mean that lingot posts are prevented. It just means they're considered spam.

And besides, what if the user's main purpose is to spam Duolingo Forums? That would mean that they would continuously put lingot posts until their account is deleted. Then they make a new account and continue.

1 year ago

https://www.duolingo.com/Jan-ErikJ
Jan-ErikJ
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This change makes sense considering you can buy gems for real money now. If new users are allowed to beg for gems/lingots from veterans, who have more than enough, the newbies are less likely to buy them for cash.

I'm looking forward to see less lingot posts! (As a rule of thumb, you can downvote everything with the word 'lingot' in the title. Some are of course legit, but ~95% are spam.)

1 year ago

https://www.duolingo.com/piguy3
piguy3
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Veterans are much, much less likely to have more than enough gems. With my lingots I could buy e.g. hundreds of streak freezes, with the gem total it was converted to on the app: 6.

1 year ago

https://www.duolingo.com/garpike
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What was the conversion rate, out of interest? When I briefly had gems on the app, it gave me no gems at all (the next update removed the references to gems).

1 year ago

https://www.duolingo.com/piguy3
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I remove my previous comment in favor of a link to El2theK's compilation: https://www.duolingo.com/comment/22329531$comment_id=22345104

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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I had no idea that people could buy lingots/gems for money. That wasn't the inspiration for the change though. (Or, I highly doubt it was since I wrote the initial email to which they sent a reply.)

The announcement came about because we lost notes from a previous video conference with staff from a year or so ago. So, I asked for a re-issuance because some newer mods who weren't in attendance were nervous about removing lingot posts. So, staff replied to my email and clarified that we could do away with all such posts instead of trying to figure out which should stay and which should go. :)

1 year ago

https://www.duolingo.com/MaryBlakely

What are gems? I can't update the app so I don't know what they are.

1 year ago

https://www.duolingo.com/NoNoEsImposible

They are basically a replacement for lingots. To give you an idea of the value of a gem, I believe a streak freeze on iOS costs 1,000 gems. However, when old user's lingots were converted to gems, some even lost value. A lot of users are protesting against gems.

1 year ago

https://www.duolingo.com/elvper
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Well, technically your post is about lingots, so did you just spam the forum? :O xD

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Your comment made me chuckle. xD

The main point of the post was not to give, receive, nor exchange lingots. So, I think it should be ok. ;)

1 year ago

https://www.duolingo.com/wombatua
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So why do staff not communicate this themselves? Why can't they be bothered to make a post instead of pawning it off to a moderator?

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Staff could have done it but why waste the meager funds? It costs Duolingo somewhere between $40,000 and $45,000 a day to provide us with access to these free language courses. Here I am, a volunteer who is not asking for money. Makes sense for me to do it so they can focus their budget on other stuff that I am not able to do for free.

Additionally, with my extensive background being a Duolingo moderator, I can announce the updated interpretation and include additional information of interest to those tuning in.

1 year ago

https://www.duolingo.com/wombatua
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Meager funds? What an excuse. How long did it take you to type the announcement? An employee could do just the same. It wouldn't take much time, or cost much money. It's the whole problem Pittsburgh has of absolutely refusing to communicate with users about anything. Even app updates say nothing - Duolingo is a horrible company when it comes to communication, and they lose a lot of respect from me as a result. You seem to be in contact with them; do they realize how awful they are at communicating with users, or don't they care? And as far as I'm concerned, policy should come from paid employees, not super-volunteers who exist in a higher ether than us plebes.

1 year ago

https://www.duolingo.com/LoanShark1

nice streak

1 year ago

https://www.duolingo.com/garpike
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What about a post that is relevant to Duolingo but to which the posters adds a reward of lingots as extra motivation? For example, a request to translate something or a list of ways to say such-and-such, which also promises 'X lingots to the best answer' or similar—not contests, but offering lingots in return for something connected with language-learning.
Considering there is precious little to do with lingots beyond anonymously conveying approval of forum posts, I hope that the mere mention of them won't brand otherwise valid posts as spam. Duolingo invented them, after all!

I am delighted that 'Please give me lingots'-type posts can now be summarily deleted, however.

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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In that scenario, the main purpose is not to get, give, or exchange lingots. So, it should be fine. :)

1 year ago

https://www.duolingo.com/IVIatjam

This has been a much-awaited addition!

1 year ago

https://www.duolingo.com/Patrick.-
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That's awesome!!!, but what about the contests that give lingots as prizes?

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Staff allow people to make one XP contest discussion per calendar month. This means that they cannot make another post to advertise it or to raise lingots for it.

Again, if a person violates that and their post gets removed, Duolingo will not reimburse the lingots anyone may have donated.

There are no official statements about contests other than XP contests (save that they must be "on topic" for the purpose of the forums. "On topic" being "directed discussions related to language and Duolingo". However, if a moderator gets the impression that lingot giving, getting, or exchanging is the main purpose of the contest, the moderator can delete the post.

If non-xp competitions become too numerous, staff will likely limit the number of posts to 1 per calendar month for those too.

1 year ago

https://www.duolingo.com/Patrick.-
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Thanks for the answer.

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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I added some clarifying information. Thanks for your question! I am sure that others were wondering the same thing. :)

1 year ago

https://www.duolingo.com/Jack634973
Jack634973
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for all people combined or each person?

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Spirit of the rule, not the letter. If each person in a contest makes a post for it, it hasn't solved the problem of xp contests flooding the forums. The spirit of the rule is to reduce the problem of xp contests flooding the forum. So, 1 post per contest. :)

1 year ago

https://www.duolingo.com/Jack634973
Jack634973
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thanks

1 year ago

https://www.duolingo.com/KaDaChett

em chào mod

1 year ago

https://www.duolingo.com/IsakNygren1
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Finally.

1 year ago

https://www.duolingo.com/Lamas_with_hats

I see you mentioned that we are not supposed to be "creating posts without substance." Does this include jokes, because if so I need to know so I can delete some posts. The reason I'm asking is because I don't want my account to be deleted. Thank you.

1 year ago

https://www.duolingo.com/El2theK
El2theK
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Yes that does include jokes. If you want to share jokes with people there are other websites that are (better) suited for just that.

Let me also state that if you are in danger of any action being taken against you, you generally get at least one warning and often more than one.

1 year ago

https://www.duolingo.com/Lamas_with_hats

Does that mean I need to delete all jokes that I have posted in the past, or just not post anymore now?

1 year ago

https://www.duolingo.com/El2theK
El2theK
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Let's just start with not posting any new jokes and if you come across old jokes you posted remove them.

I see you have mainly been posting jokes on the sentence discussions. Just try to stay on topic. The sentence discussions are there to help people that have questions about the sentence, grammar etc.. If a bunch of people post jokes instead it is very hard to look through the discussion to see if there perhaps already is an answer to the question someone has.

Hence, a comical comment sometimes is not a big issue. Though making loads of jokes and unrelated comments soon becomes a big issue, since the discussions become cluttered. Try to keep that in mind before posting something.

1 year ago

https://www.duolingo.com/Lamas_with_hats

Thank you, I'll try to remove any jokes I have posted in the past whenever I come across them, and I won't post anymore jokes in the future. I'll make sure that anything I post is purely about the sentence or the subject at hand.

1 year ago

https://www.duolingo.com/Lamas_with_hats

Also, I noticed that you said that there are "other websites that are (better) suited" for just jokes. Do these sites use 'clean language', because if so I'd like to know the name of the sites.

1 year ago

https://www.duolingo.com/Matdanh0309

like

1 year ago

https://www.duolingo.com/-Kun-

Hi , mod Usagiboy7!

When I updated this post I saw the difference between "Spam" and "Dis". The everyday topic we read well known is "Spam". "Dis" for many useful topics then "LIKE" many topics "Spam". Duolingo is now. Duolingo is under maintenance so I do not need to say much. But at maintenance, it is "more terrible" than now. Please modify the error immediately, or it will turn into "disaster" it!

11 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Hi -Mii.

I do not understand your message to me. What is "Dis"? And, what do you feel is more terrible right now? Are you saying there is more spam right now, while the website is under maintenance? I'm sorry that I'm not understanding you.

11 months ago

https://www.duolingo.com/Duo_Shop

Thank you for all you do to help this site get better! I have a quick question, does this apply for my Duo Avatar Shop that I opened? I earn Lingots and people have to give them to me. I hope this will not be a problem. Thanks! https://www.duolingo.com/comment/21514270

1 year ago

https://www.duolingo.com/El2theK
El2theK
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It doesn't. But don't advertise your posts.

1 year ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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It's relevant and provides clarification for the example if I had needed it. :)

I agree with El2theK, your shop is fine.

1 year ago

https://www.duolingo.com/Horako224

Damn, finally those pesky spammers will be gone with thei competitions.

1 year ago

https://www.duolingo.com/KaDaChett

like

1 year ago

https://www.duolingo.com/Ssignature00

So this means I cant post a discussion saying I will give away lingots? Mine are real .

11 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
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Ssignature00, you can still donate lingots using the "Donate" button on everyone's discussions and comment. :)

11 months ago

https://www.duolingo.com/El2theK
El2theK
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Yes that means you cannot post any lingot giveaway "discussions". Even if it is real it ends up cluttering the forums which are intended to discuss topics related to Duolingo and/or (learning) languages. Keep in mind that this is not a social media platform.

11 months ago

https://www.duolingo.com/_BilingualVader_

Does this mean XP contests are spams too? Because i've seen them everywhere.

7 months ago

https://www.duolingo.com/Gabe745149

this is stupid

7 months ago
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