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Passwort reset not working

Hi, my son forgot his password for duolingo and we tried resetting it.

However, the email address configured in duolingo was wrong - obviously duolingo didn't care very much to have the email address validated but now the "unlock" guideline for the password is not sent (although duolingo writes "check your email"). We even made the "wrong" email address configured in duolingo valid by creating a new account with that name at the email provider. Did not help.

How can we now reset the password?

Thanks, Michael

(Posted in english as the initial automatic answer from duolingo for this problem was also in english, now I have to post it in "Duolingo auf Deutsch"...)

Vor 1 Jahr

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