https://www.duolingo.com/gitanomama

Losing a streak for no apparent reason

I am trying to get help with this problem. I set Streak Freeze, and I had a 128 day streak. A week ago, last Thursday,I flew from NY to CA and did a duolingo practice when I arrived in CA, well before midnight local time, and the streak seemed fine. But I noticed on Saturday that I had no points on Friday, even though I had done a practice, but I think the streak was still fine. On Sunday the streak was gone, back to 1! I don't miss days with duolingo. If I can't do it in the morning, I make sure to do it later. Maintaining my streak was important to me. Please restore this. I think this was caused somehow by the change in time zone (3 hours), not by my lack of diligence. I don't think I should be punished for changing time zones. Thank you. Gitanomama (should be Gitanamama, but I wasn't as good in Spanish when I started using this.)

March 19, 2014

7 Comments


https://www.duolingo.com/kristinemc

Should be back :)

March 19, 2014

https://www.duolingo.com/gitanomama

I got it back and that made me very happy. I'm aiming for a year! Though I don't know what will happen if I go to Mexico or some other country to study Spanish. I wish we could bank day, maybe by 30 points a day? Just an idea. Even though there are other language learning sites, this one does have a community, and that makes a big difference.

March 23, 2014

https://www.duolingo.com/kristinemc

Hi! It's based on the time zone you used to sign up for Duolingo. This can be confusing when traveling. I completely understand! I'll take a look at your specific account. That's quite an impressive streak.

March 19, 2014

https://www.duolingo.com/rachael.cr3

Can you change the time zone, or does it automatically change when you move location? I'm living in Russia and plan to move back to Canada in a few months.

March 19, 2014

https://www.duolingo.com/DeanG6

I don't remember choosing a time zone when I signed up. Did I? Or did Duolingo choose the time zone for me based on my IP? Is our time zone listed under Settings? It would be easy to add -- it's a simple call to the database.

March 29, 2014

https://www.duolingo.com/stwel

I think Duolingo considers the timezone in which you first registered for keeping streaks, not the local time. That could explain what went wrong :-(

March 19, 2014

https://www.duolingo.com/gitanomama

I think you are right. They do attach you to one time zone permanently. This may make a problem with living in a country 12 hours out of synch with the original time zone. Language people like to travel.

March 23, 2014
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