https://www.duolingo.com/LucyIsLucky

Paid for streak restore and it's all gone horribly wrong??

Hello there!

Never posted on here before - or any forum, really! - so apologies if I'm doing this wrong! I just wanted to know if anyone's experienced this issue. My phone died this evening while I was out and by the time I got home to charge it, literally at 00:02, I'd of course lost my 118 day streak as it's technically a new day. I was and still am a bit gutted and was more than willing to pay to restore it (even if the £9.49 charge rankles a bit!) so I pressed the streak restore and went through the whole payment process.

The weird thing is - when the Google and PayPal authorisations came up (this is all done on my phone, by the way) it said it was only going to charge me £2.39. This didn't bother me too much because that's much cheaper than the £9.49 Duolingo was displaying. However, after it all went through, the app came back and displayed an 'error occurred' message and didn't restore my streak. So I've been charged £2.39 for no reason. I saved and screenshotted everything and have emailed the address on the Duolingo page on the Google Play store. I'm more miffed about my streak still being gone than anything else, but I don't want to try buying the streak restore again for nearly ten pounds only for this not to work either.

Bit of a long-winded post - apologies! - but I just wanted to know if anyone else has had this problem and what to do or any advice. Thanks! :)

1 year ago

2 Comments


https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
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You've reported the error which was good. You'll need to keep meeting your goal each day while you wait for your report to process. (That can take some time because there are so many people using Duolingo and only limited staff to process this sort of thing.)

As someone who lost a disgustingly long streak myself, you have my empathy.

1 year ago

https://www.duolingo.com/pentaan
pentaan
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1 year ago
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